WhiteFlash VS Facets? HELP ME!

[LesleyH]

The ability for consumers to provide frank feedback on PS, both positive and negative, is productive for our community and our company. We like to hear from those who have had positive experiences and we hope to learn from those who have concerns. We understand the business concepts that perception is reality, and the customer is always right. Nevertheless, there are two sides to the airing of a grievance. In most instances clients tell their story fairly but occasionally a customer’s version will depart from our perception. The last thing we want to do is to contradict a client or cause them embarrassment. In this case, though, the customer’s remembrances and ours differ.

Whiteflash is a company that is well known for its integrity. No company is perfect and when there have been instances where we have needed to correct errors we have worked with customers to make things right. There are several posts right here on Pricescope where consumers have suggested doing business with Whiteflash because we are well known to go above and beyond to make things right. I believe this is the usual practice of upright companies.

Regardless of different interpretations, we feel we have treated Matatora's situation fairly as per our written policies – and have gone beyond our policies as well:

- We went beyond normal policies to make her whole with ring 1 after another jeweler had worked on it.
- After admitting fault, we went beyond normal policies to make her whole with her damaged diamond, by offering a recut or 5 improved options - and ultimately extending a credit of several thousand dollars to her so that she could get a larger diamond, rather than issuing an insurance payment for the purchase amount.

We are following normal policies in this instance.

The customer entered into the custom ring process knowing it was not returnable. Our policy on custom rings is to repair or remake it but in this instance there is nothing wrong with the ring. Matatora simply decided that she wanted something new. We respect Matatora's choice to change her setting, but that was her financial choice.

I regret that Matatora feels we are not being reasonable. With respect to customer privacy and considering that Matatora has filed a complaint with the BBB. I will not give a blow by blow of the order of events. Matatora warned us that she was going to file a complaint with the BBB, we had offered a few reasonable options, and she even suggested that we replace the head of the band with a colored stone or another diamond. At this time we will depend on the BBB to reconcile the differences. We welcome outside arbitration. An independent third party will shed light on this issue and we believe the results should be posted publicly in order to resolve this situation for everyone now involved.

We encourage clients to bring forward issues in a fair and reasonable manner. We regret that we have not been able to satisfactorily reconcile Matatora’s feelings and remembrances about events. Regardless of differences we bear no ill will and will treat this as a learning experience.

LesleyH
www.whiteflash.com

 

[belle]

i will again state that i firmly believe that all experiences, both good and bad, should be posted. that for me was never an issue.
for some reason some people seem to think i was ''attacking'' matatora because she was posting something ''bad'' about wf. that is not true. up until a post or two above my last, matatora had not said anything about her problems with wf. there was no attack due to her posting her experience. on the contrary, she posted statements that i questioned because they did not correspond to what i know her previous experience to be. it was only then that she posted her dissastifaction. there was no ''attack'' or attempted repression of her experience with wf.

 

[MissAva]

Jelly, FireGoddess and MissGotRocks, thank you so much for being understanding and supportive.
FFF- I know I chewed your ear quite a bit over spring break…ya’ll just don’t know. Poor Miss FFF saw me a few days after I found out and got to deal with my saying “I don’t know what the proper response is…” like a broken record.

It appears that WF and I will continue to disagree, I am just lucky that I saved all of my emails from them, to back up my “version”. I am sure everything will work out in the end.
ETA:
-Ring one made my finger bleed, and the work that was done was the installation of sizing balls, nothing major. I was not told until after that had been done that it changed anything.
- WF response to being informed on the problem was to ask to see the information from Sherwood, even though the problem was visible in their exit photos. Lesley’s 5 options were in reality 4, 2 of which were smaller, one of which had and huge unattractive inclusion in the middle, and the other I discussed on the original thread, but I just did not like it. So really only one option (out of 4) could be considered comparable to what I had lost to me, I recognize that WF values the ACA title a great deal more then I do.

But I don’t think this has anything to do with the poor workmanship on the second setting. I am not sure how this is relevant other then the fact that if the head had been done properly the ring would not have been back with them again.

 

[belle]

Date: 5/5/2006 8:21:01 PM
Author: LesleyH

The ability for consumers to provide frank feedback on PS, both positive and negative, is productive for our community and our company. We like to hear from those who have had positive experiences and we hope to learn from those who have concerns. We understand the business concepts that perception is reality, and the customer is always right. Nevertheless, there are two sides to the airing of a grievance. In most instances clients tell their story fairly but occasionally a customer’s version will depart from our perception. The last thing we want to do is to contradict a client or cause them embarrassment. In this case, though, the customer’s remembrances and ours differ.


Whiteflash is a company that is well known for its integrity. No company is perfect and when there have been instances where we have needed to correct errors we have worked with customers to make things right. There are several posts right here on Pricescope where consumers have suggested doing business with Whiteflash because we are well known to go above and beyond to make things right. I believe this is the usual practice of upright companies.

Regardless of different interpretations, we feel we have treated Matatora''s situation fairly as per our written policies – and have gone beyond our policies as well:


- We went beyond normal policies to make her whole with ring 1 after another jeweler had worked on it.
- After admitting fault, we went beyond normal policies to make her whole with her damaged diamond, by offering a recut or 5 improved options - and ultimately extending a credit of several thousand dollars to her so that she could get a larger diamond, rather than issuing an insurance payment for the purchase amount.


We are following normal policies in this instance.


The customer entered into the custom ring process knowing it was not returnable. Our policy on custom rings is to repair or remake it but in this instance there is nothing wrong with the ring. Matatora simply decided that she wanted something new. We respect Matatora''s choice to change her setting, but that was her financial choice.

I regret that Matatora feels we are not being reasonable. With respect to customer privacy and considering that Matatora has filed a complaint with the BBB. I will not give a blow by blow of the order of events. Matatora warned us that she was going to file a complaint with the BBB, we had offered a few reasonable options, and she even suggested that we replace the head of the band with a colored stone or another diamond. At this time we will depend on the BBB to reconcile the differences. We welcome outside arbitration. An independent third party will shed light on this issue and we believe the results should be posted publicly in order to resolve this situation for everyone now involved.

We encourage clients to bring forward issues in a fair and reasonable manner. We regret that we have not been able to satisfactorily reconcile Matatora’s feelings and remembrances about events. Regardless of differences we bear no ill will and will treat this as a learning experience.


LesleyH
www.whiteflash.com

it''s good to have both sides of the story.

 

[fountainfairfax]

Date: 5/5/2006 8:51:20 PM
Author: belle

Date: 5/5/2006 8:21:01 PM
Author: LesleyH


The ability for consumers to provide frank feedback on PS, both positive and negative, is productive for our community and our company. We like to hear from those who have had positive experiences and we hope to learn from those who have concerns. We understand the business concepts that perception is reality, and the customer is always right. Nevertheless, there are two sides to the airing of a grievance. In most instances clients tell their story fairly but occasionally a customer’s version will depart from our perception. The last thing we want to do is to contradict a client or cause them embarrassment. In this case, though, the customer’s remembrances and ours differ.



Whiteflash is a company that is well known for its integrity. No company is perfect and when there have been instances where we have needed to correct errors we have worked with customers to make things right. There are several posts right here on Pricescope where consumers have suggested doing business with Whiteflash because we are well known to go above and beyond to make things right. I believe this is the usual practice of upright companies.

Regardless of different interpretations, we feel we have treated Matatora''s situation fairly as per our written policies – and have gone beyond our policies as well:



- We went beyond normal policies to make her whole with ring 1 after another jeweler had worked on it.
- After admitting fault, we went beyond normal policies to make her whole with her damaged diamond, by offering a recut or 5 improved options - and ultimately extending a credit of several thousand dollars to her so that she could get a larger diamond, rather than issuing an insurance payment for the purchase amount.



We are following normal policies in this instance.



The customer entered into the custom ring process knowing it was not returnable. Our policy on custom rings is to repair or remake it but in this instance there is nothing wrong with the ring. Matatora simply decided that she wanted something new. We respect Matatora''s choice to change her setting, but that was her financial choice.

I regret that Matatora feels we are not being reasonable. With respect to customer privacy and considering that Matatora has filed a complaint with the BBB. I will not give a blow by blow of the order of events. Matatora warned us that she was going to file a complaint with the BBB, we had offered a few reasonable options, and she even suggested that we replace the head of the band with a colored stone or another diamond. At this time we will depend on the BBB to reconcile the differences. We welcome outside arbitration. An independent third party will shed light on this issue and we believe the results should be posted publicly in order to resolve this situation for everyone now involved.

We encourage clients to bring forward issues in a fair and reasonable manner. We regret that we have not been able to satisfactorily reconcile Matatora’s feelings and remembrances about events. Regardless of differences we bear no ill will and will treat this as a learning experience.



LesleyH
www.whiteflash.com

it''s good to have both sides of the story.

Of course it''s good and fair to have both sides of a story.

As Lesley stated, the BBB process will hear both sides, review evidence and come to a conclusion.

I do wonder, however, if any of us here would consider

1) a recut, with a loss of weight/size, to be a fair offer when they damaged the diamond
2) the concept of 5 "improved" options is a matter of opinion....if Mat, V or anyone else didn''t feel they compared to the original didn''t they have the right to request other options...and when nothing comparable was found they paid for an upgrade. If the diamond wasn''t damaged by WF they would''ve happily accepted it for a trade-up anyway, right? Is it Mat''s fault that the diamond can''t simply be relisted by WF now? And if WF discounted pricing on the new diamond (I think this is what Lesley is implying) isn''t that acceptable when a custom ring is shipped to an appraiser w/a chipped diamond? When we screw up at my company we usually lose a large part of our profit to save the customer and make them happy......
3) Mat wasn''t even asking for a refund on her original ring- for sentimental reasons she wanted it! She didn''t simply change her mind but decided in light of everything that was going on she should just go with a simple solitaire and use the original as an eternity ring. The problem is that WF doesn''t feel any of the prongs are uneven and Mat does. If they had fixed the darn prongs, set the aqua and shipped it back this whole thing would be over.....

I have such a headache now.....and I have to say that if we still had PMs none of this would have been mentioned until it was resolved but of course now all dirty laundry is aired in front of everyone. Curses to whoever cost us PMs!!!!!

 

[mrssalvo]

Hey Mat. I just wanted you to know I''m sorry you''ve gone through such and ordeal during the engagement process

. I''m glad you now have your dream ring and hope you and WF can come to an agreeable resolution soon.

 

[Carlotta]

I wouldn''t think WF is"out" too much $$, since a large organization like that must have considerable insurance coverage re: possible breakage during setting/repairs....I don''t know how that works, but it is possible that they received more than it originially cost THEM...

Mat, did they ever say WHY it chipped??? Did it have anything to do with feathers or anything???
Just curious how these things happen...since they do, from time to time...........Just wondering if there are any specific inclusions to "avoid" when purchasing a stone......

 

[MissAva]

Richard Sherwood told us that it cracked near the feather and that it happened either during the setting process of just after it. John said they were going to look into when it happened but I am not sure that anyone knows exactly when/what happened.

 

[Carlotta]

Thanks!! Was that a feather that "broke the surface?" Was this the first time an appraiser saw it??

Just curious.........

 

[MissAva]

No it did not break the surface, but this was the first time Richard saw it, the ring was sent from WF to Richard who found the problem and notified me what had happened.

 

[jcrow]

mat-- oh **hugs** to you and V! i am so sorry all of this has happened. i am, however, happy that you have brought this forward. people need to hear the good, bad and the ugly out there.

 

[mrssalvo]

nevermind

 

[cpster]

Hi Matatora,

Sorry about my mistaken post earlier that was totally off!

I''m sorry to hear about all of the troubles you have had with WF and hope that an acceptable resolution come soon. I was just reading the last few pages...I can''t believe the whole custom head charge!

I am glad that you have your beautiful new ring to enjoy though. Hopefully you can put this all in the past soon.

 

[diamondseeker2006]

Oh goodness, now I am going to be even more paranoid about inclusions. I posted the new diamond that I am getting and it has inclusions near the edge and it is VS2. I wonder if I should choose another one? (Mat, I am sorry for all the trials you've had and hope your new ring will bring you great pleasure! It certanily is beautiful!)

 

[bstraszheim]

I do agree that as a consumer board, both positive and negative experiences should be posted, especially since many consumers from this board get recommendations, from other consumers on this board, to purchase from the jewellers who advertise here, be they WF, SF, GOG, James Allen, etc, etc.

I do find it a bit odd that this thread hasn''t had a post since December, 5th of 2005, then suddenly 5 months later, Mat posts the comparison pics that Andrew posted in another thread. Which has been addressed by Whiteflash and they are working it out.

Mat, you also stated with a confused icon that you were not considering a shared prong band with your Locke''s solitaire, so what was the purpose of posting the comparison pic, you are no longer choosing between the two eternity bands, so it really doesn''t have relevance in this thread. I think that you have legitimate problems with the purchase/ resetting etc, etc of your engagement ring, and perhaps a new thread is needed. It just seems that you are picking up Andrew''s picture and saying "see?? See?? what I was talking about?? I was right." If the sole purpose of showing Andrew''s pic in this thread is just for comparison, *for other consumers*, why not just point them to Andrew''s thread which shows many more comparison pictures?

I hope that you and Whiteflash will come to an agreement with BBB and resolve the issues. I truly am sorry that you had to go through all of this for your engagement ring. Your engagement should be a very happy time for you.

I wish you well,

Bridget

 

[MissAva]

Date: 5/6/2006 8:27:54 AM
Author: diamondseeker2006
Oh goodness, now I am going to be even more paranoid about inclusions. I posted the new diamond that I am getting and it has inclusions near the edge and it is VS2. I wonder if I should choose another one? (Mat, I am sorry for all the trials you''ve had and hope your new ring will bring you great pleasure! It certanily is beautiful!)

I would send the stone to an appraiser, also on another thread Richard mentioned some things which at times get omitted.
"Even knowing that you''re going to have the stone reviewed by a professional third party can make a difference in your purchase. Often just the knowledge that a savvy appraiser with a critical eye is working on your behalf might influence a vendor to offer you only "no problem" stones. It certainly wouldn''t hurt to let them know their stone is going to be professionally scrutinized.

Then you''ve got the whole area of "borderline" stones. Stones which just barely made a certain color grade, or a certain clarity grade. Wouldn''t you like to know that the certified "I SI2" you''re considering purchasing is a "high I" and "high SI2" versus a "low I" and "low SI2" clarity? Might that make a difference in your purchasing decision, or the price you''re willing to pay for the stone?

Then you''ve got the fluorescence issue. Wouldn''t you like to know that the certed stone you''re looking at which is designated as having "faint" fluorescence with no color mentioned is actually a "medium" fluorescence of yellow hue? Would you want to know that fact if you were laying out 10 grand for an F color stone?

Then you''ve got durability concerns. Suppose you''ve got an "SI" surface breaking feather on the girdle surrounded by a significant strain pattern. A possible accident waiting to happen. Do you really think most vendors are going to say "This is a gorgeous AGS 0 diamond with excellent color and good clarity. The only problem is that it has a surface breaking feather on the girdle with a significant strain pattern surrounding it."

How many of you would buy that stone after hearing those words? How many of you think you would ever hear those "non-sugar coated" words coming out of a vendor''s mouth?

It might not be that they''re concealing the truth. They just might not know themselves. Some of these vendors have much greater knowledge and much tighter quality control than others. Some call in stones on memo which they possibly don''t have time to inspect as closely as something they would be buying outright for inventory. Some drop-ship stones from another source without ever seeing them the stone themselves."

 

[Rhapsody]

Ugh, I am SO sorry you had such an ordeal with your ring. I had no idea it was this bad

I''m guessing you were just waiting until everything was resolved to post but I''m glad you did. I hope you can find some resolution for the problems that are still there.

I can feel your pain on this, it took over 3 months of arguing with my jeweler to get my ring right. At one point they also told me "theres nothing wrong with it" which I thought was a completely unacceptable and unprofessional response.

 

[MissAva]

Date: 5/6/2006 12:04:05 PM
Author: Bridget S.
I do agree that as a consumer board, both positive and negative experiences should be posted, especially since many consumers from this board get recommendations, from other consumers on this board, to purchase from the jewellers who advertise here, be they WF, SF, GOG, James Allen, etc, etc.

I do find it a bit odd that this thread hasn''t had a post since December, 5th of 2005, then suddenly 5 months later, Mat posts the comparison pics that Andrew posted in another thread. Which has been addressed by Whiteflash and they are working it out.

Mat, you also stated with a confused icon that you were not considering a shared prong band with your Locke''s solitaire, so what was the purpose of posting the comparison pic, you are no longer choosing between the two eternity bands, so it really doesn''t have relevance in this thread. I think that you have legitimate problems with the purchase/ resetting etc, etc of your engagement ring, and perhaps a new thread is needed. It just seems that you are picking up Andrew''s picture and saying ''see?? See?? what I was talking about?? I was right.'' If the sole purpose of showing Andrew''s pic in this thread is just for comparison, *for other consumers*, why not just point them to Andrew''s thread which shows many more comparison pictures?

I hope that you and Whiteflash will come to an agreement with BBB and resolve the issues. I truly am sorry that you had to go through all of this for your engagement ring. Your engagement should be a very happy time for you.

I wish you well,

Bridget

Bridget-In reality V and I did choose Signed Pieces first, but they thought the setting would be unsafe for a diamond that size and did not want to set it. WF said it would be fine. I could have come back and updated this thread every time there was a problem or discrepancy with the WF setting, but that seeming liked slamming them to me. Like I would be saying, look SP knows more about what is safe for a shared prong setting then WF does, don’t work with WF. But I did not because I firmly believe in being fair. I kept pointing people to this thread because it had pricing info, stone info, and posts from people who had the rings.
I don’t know of any other thread that tried to do a one to one comparison.
I really have tried to be fair to WF, I asked them/allowed them to approve things before I posted them, and even edited things at their request.
How much more fair could I be to them?

 

[Mara]

Date: 5/6/2006 1:00:25 PM
Author: Matatora

How much more fair could I be to them?

Well, since you asked...I have been debating that question for a few days now...as I watched this thread unfold and wondering what my eventual response would be. I'm stuck at the airport while my flight is 2 hours late so I have some time to kill. So, here's what I think.

We don't know alot of the details about what went on with you and WF, but honestly, in my opinion your stories have never been consistent. Anyone can go back through your posts and take a peek at what is said or implied etc and scratch their head about what is really going on. There's so much information to digest. Oh first Matatora loves her ring and the happylove post goes on for 10 pages or so, but then it makes her finger bleed. Oh there are sizing beads but those didn't make her finger bleed. Oh wait maybe they did. Oh her dog bit her hand. Oh but that didn't mean her stone could have come loose because of the pressure that a dog's bite exerts on a person's hand. Oh but wait maybe it does. Oh the stone is chipped. Oh but there wasn't any compensation from WF to help get into a larger stone. Oh wait, maybe there was. Oh the old ring has a bad feeling, so a new ring is purchased, an aqua is going to be set into the new ring. Oh wait, maybe there's a refund asked for instead. Does that bring us up to speed so far?

It's mind boggling trying to sift through posts by parties trying to figure out what could be the truth. Sure there are two sides of the story, I personally don't believe that anyone can tell their side of the story and not be 'biased' somehow towards believing whatever they did was not wrong...so I find it hard to believe any one story 10000% without questioning what emotions are behind the whole experience. And let's face it, experiences like this are emotional when they get this heated between both vendor and consumer. So whether it's vendor or consumer, I feel like people tend to be a little biased if the story is happening to them, regardless of how impartial they may try to be.

That said, I also find it interesting that this thread re-surfaced right in the middle of the serious dissatisfaction you have right now with WF because they denied your request for a refund (because they note nothing is actually wrong with the actual setting); and you have this thing going with the BBB and 3rd party arbitration, AND while Aljdewey and I were off visiting WF. So two of WF's most vocal PS customers are out of the way for a few days and the WF team is distracted. I would hope that my instincts telling me that this was a calculated move to try to get as big of a dig at WF at the best time possible are entirely wrong, because I would hope that you are not that kind of person.

I am not going to defend WF or say that they were wrong or you were right or whatever. I don't want to get into a big debate on that. I think there is always more to the story than the general PS public knows, about many situations. Lots of rumors and gossip can float around behind the scenes, we all know it and see it daily in fwd'd emails and the like. All I will say is that I think it's fabulous that you kept such detailed records of your correspondence with WF because I can guarantee that WF did as well...it's part of their regular processes as a business. And I'm sure that the BBB and the 3rd party arbitration will be just and fair with their verdict, whatever it may be.

I think your new ring is beautiful and I hope you are finally happy with your new larger upgraded stone and your awesome setting and can spend lots of time enjoying it.

 

[Mara]

"Like I would be saying, look SP knows more about what is safe for a shared prong setting then WF does, don’t work with WF. "

____________

The one other thing I would say here is that we have seen on here numerous problems that SP has with their own shared prong settings. I honestly don''t think you would have been any happier with the SP ring set than you were with the WF ring set. Whether the stone is loose in a head or the rings eat each other...both settings would have been problematic for you in my opinion.

 

[MissAva]

-finger bleed on the out side of my pinky, how would sizing balls have caused that?

- dog licked, and that was told to WF… as a joke interesting how you seem to know all about it

- the stone was chipped, I was not notified and they shipped it out, there response to being told as to ask to see the proof not to say---even though it was not a problem on their entry photos and was on their exit photos

I am sorry you feel the need to say what you did, but to imply that I did it when you were out of town so you could not post sounds a bit paranoid and a wee bit self important.
You will notice WF has not responded to how they have affected things because they know I saved the emails, but no the BBB has not asked for them. I do not know if they will.

 

[belle]

Date: 1/27/2006 10:44:09 PM
Author:Matatora
So when I first received my ring it was a half eternity. Unfortunately the half eternity bothered my hands and kept me from wearing it. Then my center stone came loose when Atilla decided my ring looked better on him. Combined this with a ring that was simply too lose to be safely worn and I decided to send the ring back to Whiteflash. They were wonderful and re-made my ring for me in a smaller size and full eternity. Now that I have it I don’t ever want to take it off again. It is just so lovely and wonderful, everything sparkles like mad. I hope ya’ll don’t mind me posting a “few” more flower shots.

doesn't sound like atilla the large bull mastiff was just licking your hand. https://www.pricescope.com/community/threads/sparkles-all-around.39330/

it was wonderful of them to remake your ring, wasn't it?

 

[MissAva]

Date: 5/6/2006 7:26:58 PM
Author: belle

Date: 1/27/2006 10:44:09 PM
Author:Matatora
So when I first received my ring it was a half eternity. Unfortunately the half eternity bothered my hands and kept me from wearing it. Then my center stone came loose when Atilla decided my ring looked better on him. Combined this with a ring that was simply too lose to be safely worn and I decided to send the ring back to Whiteflash. They were wonderful and re-made my ring for me in a smaller size and full eternity. Now that I have it I don’t ever want to take it off again. It is just so lovely and wonderful, everything sparkles like mad. I hope ya’ll don’t mind me posting a “few” more flower shots.

doesn''t sound like atilla the large bull mastiff was just licking your hand. https://www.pricescope.com/community/threads/sparkles-all-around.39330/

it was wonderful of them to remake your ring, wasn''t it?

Sure and to charge me twice the price too!...but I hate to point this out Atilla the puppy never saw the second ring....so how can he be blamed for it being loose? He was in Tx I was in AL....

 

[Mara]

Date: 5/6/2006 7:20:42 PM
Author: Matatora
-finger bleed on the out side of my pinky, how would sizing balls have caused that?
I seem to remember your feet bleeding previously...maybe that is some sort of issue unrelated to the ring? Just a random thought.

- dog licked, and that was told to WF… as a joke interesting how you seem to know all about it
--Actually I heard about both the licking and the biting previously unrelated to WF...through email from another PSer. Not like it matters, because information here was omitted which just adds to the inconsistency.

- the stone was chipped, I was not notified and they shipped it out, there response to being told as to ask to see the proof not to say---even though it was not a problem on their entry photos and was on their exit photos
--I don''t even understand this sentence but I *think* that it says that the stone was chipped on the way out but not in and somehow WF missed it? They more than made this particular situation right, don''t you think that giving you some extra compensation towards a new much larger stone is a good way to try to keep a customer happy for a mistake that they admitted to making? Not sure how YOU feel that things could have been more fair here.

I am sorry you feel the need to say what you did, but to imply that I did it when you were out of town so you could not post sounds a bit paranoid and a wee bit self important.
--No it''s just honest. It was a real question....one which you just skirted around.

You will notice WF has not responded to how they have affected things because they know I saved the emails, but no the BBB has not asked for them. I do not know if they will
--Did you miss the huge post from WF on the previous page? They did respond to the whole situation and in a most professional way I might add. If there is one thing I can definitely say positively about WF is that they may screw up from time to time BUT they always make it right IF they are to blame. I think that you know this deep down inside.

Again, I noted there were inconsistencies and you just confirmed and added a few more. Really, it''s unclear to me on what is hearsay, rumored, real, whatever...and personally I thought I was pretty fair in my original post up there, I''m sorry that you are sorry that I felt the need to speak up rather than just sit back. Good luck.

 

[MissAva]

I meant that WF did not respond to the fact that I edited posts at their request. Or that I waited to post things to make thing easier and to avoid drama.

And no I did not post when I did because you were out of town, acutally it was pointed out to me after the fact. I know you were very excited, and rightfully so, about your trip to WF but in light of finals and moving it was not at the forefront of my mind.

 

[belle]

Date: 5/6/2006 7:13:41 PM
Author: Mara
''Like I would be saying, look SP knows more about what is safe for a shared prong setting then WF does, don’t work with WF. ''

____________

The one other thing I would say here is that we have seen on here numerous problems that SP has with their own shared prong settings. I honestly don''t think you would have been any happier with the SP ring set than you were with the WF ring set. Whether the stone is loose in a head or the rings eat each other...both settings would have been problematic for you in my opinion.

of course this is speculation, and my own opinion but i think she didn''t want an eternity band anymore, otherwise she would have gone with signed pieces if she wasn''t happy with wf. instead, she ends up getting a plain solitaire and suddenly the ring from wf that she was so happy with has workmanship problems.

 

[strmrdr]

Date: 5/6/2006 7:08:02 PM
Author: Mara

Date: 5/6/2006 1:00:25 PM
AND while Aljdewey and I were off visiting WF. So two of WF''s most vocal PS customers are out of the way for a few days and the WF team is distracted. I would hope that my instincts telling me that this was a calculated move to try to get as big of a dig at WF at the best time possible are entirely wrong, because I would hope that you are not that kind of person.

hmmm interesting,
2 out of 3 members of the WF swat (complain bout WF and they swat ya) team are down playing at WF so the person is evil for posting this now? sounds like good sence to me.
Well atleast ya admit to being on the swat team.

 

[strmrdr]

Date: 5/6/2006 7:42:02 PM
Author: belle

Date: 5/6/2006 7:13:41 PM

Author: Mara

''Like I would be saying, look SP knows more about what is safe for a shared prong setting then WF does, don’t work with WF. ''


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The one other thing I would say here is that we have seen on here numerous problems that SP has with their own shared prong settings. I honestly don''t think you would have been any happier with the SP ring set than you were with the WF ring set. Whether the stone is loose in a head or the rings eat each other...both settings would have been problematic for you in my opinion.

of course this is speculation, and my own opinion but i think she didn''t want an eternity band anymore, otherwise she would have gone with signed pieces if she wasn''t happy with wf. instead, she ends up getting a plain solitaire and suddenly the ring from wf that she was so happy with has workmanship problems.

hmm i would think ya would want a plain band too after an eternity band made your fingers bleed.

 

[Mara]

Date: 5/6/2006 7:49:52 PM
Author: strmrdr

Date: 5/6/2006 7:08:02 PM
Author: Mara

Date: 5/6/2006 1:00:25 PM
AND while Aljdewey and I were off visiting WF. So two of WF's most vocal PS customers are out of the way for a few days and the WF team is distracted. I would hope that my instincts telling me that this was a calculated move to try to get as big of a dig at WF at the best time possible are entirely wrong, because I would hope that you are not that kind of person.

hmmm interesting,
2 out of 3 members of the WF swat (complain bout WF and they swat ya) team are down playing at WF so the person is evil for posting this now? sounds like good sence to me.
Well atleast ya admit to being on the swat team.

So, does the GOG swat team have uniforms yet? If so, we should all get together one day for a good old fashioned game of DODGEBALL. You in? Of course you are!!

 

[strmrdr]

Date: 5/6/2006 7:54:52 PM
Author: Mara

Date: 5/6/2006 7:49:52 PM

Author: strmrdr

Date: 5/6/2006 7:08:02 PM

Author: Mara

Date: 5/6/2006 1:00:25 PM

AND while Aljdewey and I were off visiting WF. So two of WF''s most vocal PS customers are out of the way for a few days and the WF team is distracted. I would hope that my instincts telling me that this was a calculated move to try to get as big of a dig at WF at the best time possible are entirely wrong, because I would hope that you are not that kind of person.

hmmm interesting,

2 out of 3 members of the WF swat (complain bout WF and they swat ya) team are down playing at WF so the person is evil for posting this now? sounds like good sence to me.

Well atleast ya admit to being on the swat team.

So, does the GOG swat team have uniforms yet? If so, we should all get together one day for a good old fashioned game of DODGEBALL. You in? Of course you are!!

Hard for something that doesnt exist to have uniforms now isnt it?

Hmmmmm dodgeball well I do drive a dodge your on.

We play it a little different around my parts :}
Your the ball first?

Dont worry running over the ball is a 10 point penalty