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No more online certs at James Allen

Discussion in 'RockyTalky' started by tyty333, Apr 11, 2019.

  1. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 22, 2019
    Thanks! This made it freaking impossible for me to even narrow it down earlier.
     
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  2. mermaid
    Rough_Rock

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    by mermaid » Apr 23, 2019
    I lurk and have learned so much here over the years. But this is for you J.A., and other vendors: whenever you list a diamond and I click on it, I want the specs. I want the price, too. I want to think for myself and shop all by myself. You are not in my head, obviously, but I really do know what I'm looking for much more than does some service rep. Maybe I'm not your average consumer. Fine. But why are you tossing educated consumers away, anyway? My guess is that on average we probably spend more per purchase once we've made the decision to buy. See my pic? That's just three of my large diamonds, a 5 carat asscher, 4 carat emerald, 2.67 carat August Vintage cushion. I bought a 5 carat Fancy Intense Yellow a month ago. ALL were purchased from online vendors---after I had the specs in my hands. Then and only then did I call anyone. Most communication was through email. I Hate having someone call me. Hate having to call C.S. reps. It's not 1992. I want to shop my way. But whatever. So if you are going to be so ridculous as to not provide me the info I require I will take my big f $$ and purchase elsewhere.
     
  3. Volvoqueen
    Shiny_Rock

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    by Volvoqueen » Apr 23, 2019
    :lol-2::lol-2::lol-2: . When I read that all I could think of was the sound of dial up internet. Ah, the 1990's.
     
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  4. mermaid
    Rough_Rock

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    by mermaid » Apr 23, 2019
    Omg, it's back to AOL, Volvoqueen! :D
     
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  5. OoohShiny
    Ideal_Rock

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    by OoohShiny » Apr 23, 2019
    Did I hear someone say 'Show Me The Bling thread'? ;-) :D
     
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  6. Snowdrop13
    Brilliant_Rock

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    by Snowdrop13 » Apr 23, 2019
    Yes, we definitely need to see and hear more about those mahoosive, gorgeous stones!
     
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  7. mermaid
    Rough_Rock

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    by mermaid » Apr 23, 2019
    :D Oh that thread. Okay, will upload a few pics today! I always feel like the pics I take of my diamonds do not do them any justice. Will do a quickie of the FIY, since that's my latest crazy purchase. Must. Stop.
     
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  8. FutureGracie
    Rough_Rock

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    by FutureGracie » Apr 23, 2019
    This move makes me to sad for your company. It’s such a bad move and in the end whatever you are trying to achieve will fail..... I just bought my pear from James Allen in the winter and had the no certification thing been implemented during that time I would have never bought it from you. I would have bought it from another vendor. Don’t get me wrong I am satisfied with my diamond, but that is because I was able to compare all the diamonds within my budget via their certification. In any case it’s safe to say that I will not be a repeat customer which is a sad thing because I loved the whole process of ordering my diamond from your company comparing certificates, waiting for the delivery,and opening the beautiful packaging.
     
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  9. scouty
    Shiny_Rock

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    by scouty » Apr 23, 2019
    Exactly!! We just bought my engagement ring in March and I never would have bought it from them if it was such a hassle to view the GIA certificates and I would have gone with Blue Nile. I only started looking at James Allen because it was a PS recommended vendor.
     
  10. arkieb1
    Ideal_Rock

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    by arkieb1 » Apr 23, 2019
    I just helped a friend of my husband purchase 2 diamonds both triple Ex cuts with GIA certs that were viewable online from Blue Nile that were made into earrings as a gift. I'm an Aussie I think they have to realise that not everyone can just pick up the phone and call them and being able to view the certs and decide what you do and don't want is a FAR easier way to buy decent diamonds.

    I looked at JA first and decided that Blue Nile was both cheaper and easier.
     
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  11. WhatAboutTheCats
    Rough_Rock

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    by WhatAboutTheCats » Apr 23, 2019
    This is ridiculous.

    The whole point of online shopping is to cut the bs and go straight to the specs. I’m sure young people love the idea of wasting an hr on the phone, desperately trying to get some transparency about what they’re actually buying.

    Imo, this kind of information asymmetry can only disadvantage the consumer. I can no longer recommend JA in good conscience
     
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  12. WhatAboutTheCats
    Rough_Rock

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    by WhatAboutTheCats » Apr 23, 2019
    A lot of consumers end up disliking the quality of their very first diamond. Usually, the bad purchase was a result of being uninformed on the subject (ex: first time buyers getting fed misleading information by some sales rep ). First time buyers tend to have untrained eyes. But after owning a diamond for a few months, they WILL start to notice things they didn’t notice previously. This is why I find it incredibly suspicious when a company chooses to remove information that was previously available. Especially when the information can only help, not hurt, the consumers’ ability to make an informed choice. Do we really need MORE women wondering why their e-ring doesn’t sparkle like other people’s?

    Anywho ... most younger people aren’t into diamonds regardless, and those who are, prefer lab growns (WITH lab reports)! A lot of high income millennials are value shoppers and do their due diligence on reddit, bogleheads etc before making a purchase (btw: reddit/bogleheads/weddingbee routinely refer people to PS, but I notice a lot of people find PS to be intimidating). JA seems to be driving away the PS demographic (experienced, repeat buyers who tend to spend more per purchase).

    Eta: a fundamental principle of online stores is to always reduce friction for your customers.

    I’ll be watching JA’s performance with interest. this might prove to be an interesting business case study
     
    Last edited: Apr 23, 2019
  13. kmoro
    Brilliant_Rock

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    by kmoro » Apr 23, 2019
    MY HEAD HURTS IT MAKES NO SENSE ... AAAAAAAAGH!

    Why not leave the certificates up ... AAAAAAAGH MAKES NO SENSE!

    What, to prevent the odd price match? Look at this thread! Look how many sales are lost right here! This is the tip of the iceberg.

    Omg. Who is on the board of the directors and why are they still employed. (I purposely left that without a question mark ... rhetorical question style even if not exactly rhetorical, lol)

    Wait wait wait, one more thing before I can’t edit anymore ... I am soooo glad that I am not a shareholder reading this .....

    It’s really hard to believe that I have been resisting my urge to reply on this thread and yet have still replied many times. I find it strange, even in myself, to find such a strong reaction. Why do we care so much? <- question mark.
     
    Last edited: Apr 23, 2019
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  14. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 24, 2019
    This just keeps getting stupider. For all of the fancy colored diamonds , they no longer even show the mm dimensions. So now I have to ask for certs simply to see whether a stone looks it's weight. And yesterday when I asked for 2 certs, only 1 was sent. Today, the person wanted me to "share my screen" to review the stone before sending me the cert. At the very least, tell me how big a freaking stone is without forcing me to use chat. :x2
     
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  15. tigertales
    Shiny_Rock

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    by tigertales » Apr 24, 2019
    People shopping cert numbers is the least of JA's problems. Their loooong and constantly changing shipping/delivery dates, the questionable workmanship on some rings....I could go on. Oh wait, and telling you a diamond is available, charging your card and then, NOT NOTIFYING YOU when they find out it's mysteriously NOT available ( only to have it show up on their website a week later at a much higher price). I gave up on them a while ago, this cert masking just made me laugh...
     
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  16. duckduckgoose
    Rough_Rock

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    by duckduckgoose » Apr 26, 2019
    I know I'm tardy to the party, but I have also complained to management. This is really unfortunate. @WhatAboutTheCats I agree, might be an interesting business case study!
     
  17. Susan7639
    Rough_Rock

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    by Susan7639 » Apr 27, 2019
    This is what I was told when I asked why the certs are not longer visible. "To protect integrity" ok.



    The GIA report has been removed from the display on our website to protect the integrity and exclusivity of our diamond listings. Rest assured the original report is fully intact and will be included with your order, along with our 100% Money Back Guarantee and Free Shipping policies. You may also request a full copy be emailed to you prior to purchase.
     
  18. whitewave
    Ideal_Rock

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    by whitewave » Apr 27, 2019
    This has been in the back of my mind all thread...
     
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  19. cflutist
    Ideal_Rock

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    by cflutist » May 1, 2019
    Whoa!

    https://www.jckonline.com/editorial-article/james-allen-laboratory-diamonds/
     
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  20. farrahlyn
    Brilliant_Rock

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  21. lovedogs
    Ideal_Rock

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    by lovedogs » May 2, 2019
    Just looked yesterday to see what was happening with the website and noticed that. So freaking stupid.
     
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  22. lissyflo
    Brilliant_Rock

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    by lissyflo » May 2, 2019
    That is, quite frankly, insane!
     
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  23. farrahlyn
    Brilliant_Rock

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    by farrahlyn » May 2, 2019
    i know, i was BAFFLED when i saw it!! :confused::confused:
     
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  24. baby monster
    Ideal_Rock

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    by baby monster » May 2, 2019
    There's no established market for lab diamonds so no opportunity for comparison shopping. No reason to hide cert numbers.
     
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  25. lissyflo
    Brilliant_Rock

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    by lissyflo » May 2, 2019
    So people don’t use or value cert information when buying earth-grown diamonds, but it’s useful info for people buying lab-grown stones to have at their fingertips? I’m flummoxed!
     
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  26. lissyflo
    Brilliant_Rock

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    by lissyflo » May 2, 2019
    But it’s not just the cert number they’re hiding. It’s the entire cert!
     
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  27. lovedogs
    Ideal_Rock

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    by lovedogs » May 2, 2019
    Right. Thats the part that bugs me.
     
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  28. JPie
    Ideal_Rock

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    by JPie » May 2, 2019
    Stupid is as stupid does. :lol:
     
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  29. baby monster
    Ideal_Rock

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    by baby monster » May 2, 2019
    I'm more curious to see if JA will extend their upgrade policy to lab diamonds given that there's almost no resale market.
     
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  30. OoohShiny
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    by OoohShiny » May 3, 2019
    Ok, I've just been looking at a couple of the (very few but quite nicely cut) MMD asschers on JA and also some MRBs, and all have said to call up for certificates, so perhaps it was another 'oversight' that PS has helped them spot and 'fix' :rolleyes:

    To be blunt, it's f****** irritating not even being able to confirm LGFs, table size, etc. :mad:
     

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