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No more online certs at James Allen

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tyty333

Super_Ideal_Rock
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Dec 17, 2008
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21,302
James Allen has made a decision to no longer show certificates (GIA/IGI/AGS) on line. If you want to know what's on
a certificate you have to contact them and they will provide it for you. I told the SA I was chatting with that I won't be able
to recommend stones from them anymore because I can no longer see the reports. She said that they wanted people to
judge the stones by what they could see. I told her that was not good enough because a lot of people new to diamonds
do not know what they are looking for/at.

I asked her to pass my opinion on to management.

From a Pricescope perspective, it's a bad move.
 

lovedogs

Ideal_Rock
Premium
Joined
Jul 31, 2014
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9,613
James Allen has made a decision to no longer show certificates (GIA/IGI/AGS) on line. If you want to know what's on
a certificate you have to contact them and they will provide it for you. I told the SA I was chatting with that I won't be able
to recommend stones from them anymore because I can no longer see the reports. She said that they wanted people to
judge the stones by what they could see. I told her that was not good enough because a lot of people new to diamonds
do not know what they are looking for/at.

I asked her to pass my opinion on to management.

From a Pricescope perspective, it's a bad move.
WHAT?????? that is the stupidest thing I have ever heard . if they do this I won't ever recommend another stone from them. How could I if I can't see the report????? I really hope they don't do it. What a disaster.
 

elizat

Brilliant_Rock
Joined
Mar 23, 2013
Messages
1,132
It looks like they don't even have the measurements up, stone proportions or any details other than color, clarity and weight. That's ridiculous. You can't properly shop this way. You have no idea what you are getting. Bad business move.

How can you even compare stones? Or if you have setting and are looking for a stone with certain measurements? Are you supposed to just buy what they tell you to and trust it's ok? I wouldn't.
 

lovedogs

Ideal_Rock
Premium
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9,613
It looks like they don't even have the measurements up, stone proportions or any details other than color, clarity and weight. That's ridiculous. You can't properly shop this way. You have no idea what you are getting. Bad business move.

How can you even compare stones? Or if you have setting and are looking for a stone with certain measurements? Are you supposed to just buy what they tell you to and trust it's ok? I wouldn't.
Nope. It's insane. I'm going to try and chat with them later to tell them how dumb it is . Do they have a handle on PS that we can tag? It's just literally like shooting themselves in the foot
 

missy

Super_Ideal_Rock
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29,790

lovedogs

Ideal_Rock
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9,613
@jamesallenrings this Is honestly the worst business decision I have ever heard, except for someone investing in an MLM. Actually, this is worse. We recommend dimonds from JA all the time, and now won't be able to do that anymore . You are a good solid business. Why ruin it, and become a gross mall store with zero info about stones?? You will lose every single serious diamond afficianado with this choice. Please don't .
 

mrs-b

Ideal_Rock
Premium
Joined
Aug 18, 2013
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6,391
Good lord....

@YoungPapa - that's it for us. I assume you don't need PS business, which is lucky, because nobody is ever going to buy into the whole 'call us so we can do a hard sell' thing.

Just out of curiosity - are JA sales assistant now working on commission?
 

missy

Super_Ideal_Rock
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29,790

Wewechew

Brilliant_Rock
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Apr 8, 2017
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@mrs-b I would bet the CS reps are now paid on commission; JA wants to get their customers on the phone.

104DC4E1-1C0D-4E0D-95DA-73E66582A007.jpeg
 

mrs-b

Ideal_Rock
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Aug 18, 2013
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6,391
Weren’t they purchased by someone a couple years ago?
Signet - who owns Zales, Kay, Jared and now James Allen. I exchanged a few emails with Mr Allen when they stopped putting GIA numbers on their stones, and he said he hoped JA might affect Jared for the better. Unfortunately the effect ran the other direction, apparently.

This is so depressing.
 

Wewechew

Brilliant_Rock
Premium
Joined
Apr 8, 2017
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1,971
Signet - who owns Zales, Kay, Jared and now James Allen. I exchanged a few emails with Mr Allen when they stopped putting GIA numbers on their stones, and he said he hoped JA might affect Jared for the better. Unfortunately the effect ran the other direction, apparently.

This is so depressing.
That’s too bad.

I’m really quite stunned about it.
 

missy

Super_Ideal_Rock
Premium
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Jun 8, 2008
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29,790
That’s too bad.

I’m really quite stunned about it.
Perhaps with the PS response they will reconsider. I agree it isn't the best business move for their consumers or them given the strong response.
 

missy

Super_Ideal_Rock
Premium
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Messages
29,790
Honestly, I think they pivoted their business. There is no way they made this decision without already knowing PS customers and referrals would disappear.
That is a shame. Well, consumers will just have to speak with their dollars.
 

Mamabean

Ideal_Rock
Joined
Mar 31, 2018
Messages
6,380
I will never buy from them again. That is the most ridiculous move on their part! It’s all downhill from there. They had such a good reputation..It’s a shame..
 

gm89uk

Brilliant_Rock
Premium
Joined
May 26, 2015
Messages
1,438
Disappointing. A step in the wrong direction.

Their videos are nice, but not enough to take away from the certificate. They complement each other. You can't see angles on a video with ease, or clouds.

They were the gold standard. I've been using them less with their price hikes. They are the most comprehensive video site but they are no longer exclusive in this, and this represents a terrible attitude to consumer education
 

DiamondsAndDior

Rough_Rock
Joined
Feb 12, 2019
Messages
62
Omg I’m just a newbie here and I also think this is the stupidest thing ever. I was SOO close to purchasing a 5ct stone from them... but thank goodness for being the most indecisive person ever :D They obviously don’t care about what’s best for their customers. Closing out all the JA tabs I had open and never looking at their stones again.
 

lovedogs

Ideal_Rock
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Jul 31, 2014
Messages
9,613
Omg I’m just a newbie here and I also think this is the stupidest thing ever. I was SOO close to purchasing a 5ct stone from them... but thank goodness for being the most indecisive person ever :D They obviously don’t care about what’s best for their customers. Closing out all the JA tabs I had open and never looking at their stones again.
Good for you . Money talks, and they need to know how badly they messed up .
 
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