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No more online certs at James Allen

Discussion in 'RockyTalky' started by tyty333, Apr 11, 2019.

  1. tyty333
    Super_Ideal_Rock

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    by tyty333 » Apr 11, 2019
    James Allen has made a decision to no longer show certificates (GIA/IGI/AGS) on line. If you want to know what's on
    a certificate you have to contact them and they will provide it for you. I told the SA I was chatting with that I won't be able
    to recommend stones from them anymore because I can no longer see the reports. She said that they wanted people to
    judge the stones by what they could see. I told her that was not good enough because a lot of people new to diamonds
    do not know what they are looking for/at.

    I asked her to pass my opinion on to management.

    From a Pricescope perspective, it's a bad move.
     
    kindred, mermaid, Pimberly and 29 others like this.
    


    


  2. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 11, 2019
    WHAT?????? that is the stupidest thing I have ever heard . if they do this I won't ever recommend another stone from them. How could I if I can't see the report????? I really hope they don't do it. What a disaster.
     
    kindred, mermaid, Gussie and 7 others like this.
  3. tyty333
    Super_Ideal_Rock

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    by tyty333 » Apr 11, 2019
    Their solution is for you to call/chat and ask for it :lol:. They have no idea how many reports we look at in a day.
     
    kindred, Pimberly, Gussie and 8 others like this.
  4. SimoneDi
    Ideal_Rock

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    by SimoneDi » Apr 11, 2019
    Well, that’s a quick way to kill your business. Luckily, BN is still around and plenty of new players. Perhaps, Zales Allen would be a more appropriate name in the future.
     
    


    


  5. elizat
    Brilliant_Rock

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    by elizat » Apr 11, 2019
    It looks like they don't even have the measurements up, stone proportions or any details other than color, clarity and weight. That's ridiculous. You can't properly shop this way. You have no idea what you are getting. Bad business move.

    How can you even compare stones? Or if you have setting and are looking for a stone with certain measurements? Are you supposed to just buy what they tell you to and trust it's ok? I wouldn't.
     
    kindred, mermaid, Octo2005 and 9 others like this.
  6. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 11, 2019
    Nope. It's insane. I'm going to try and chat with them later to tell them how dumb it is . Do they have a handle on PS that we can tag? It's just literally like shooting themselves in the foot
     
    kindred, Gussie, Mamabean and 4 others like this.
  7. missy
    Super_Ideal_Rock

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    by missy » Apr 11, 2019
    @lovedogs I think it is @jamesallenrings
     
  8. Txborn79
    Rough_Rock

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    by Txborn79 » Apr 11, 2019
    @jamesallenrings

    That’s one I’ve seen tagged

     
  9. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 11, 2019
    @jamesallenrings this Is honestly the worst business decision I have ever heard, except for someone investing in an MLM. Actually, this is worse. We recommend dimonds from JA all the time, and now won't be able to do that anymore . You are a good solid business. Why ruin it, and become a gross mall store with zero info about stones?? You will lose every single serious diamond afficianado with this choice. Please don't .
     
    mermaid, Gussie, Ss52 and 10 others like this.
  10. mrs-b
    Ideal_Rock

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    by mrs-b » Apr 11, 2019
    Good lord....

    @YoungPapa - that's it for us. I assume you don't need PS business, which is lucky, because nobody is ever going to buy into the whole 'call us so we can do a hard sell' thing.

    Just out of curiosity - are JA sales assistant now working on commission?
     
    kindred, mermaid, LaylaR and 7 others like this.
    


    


  11. Wewechew
    Brilliant_Rock

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    by Wewechew » Apr 11, 2019
    Wow... either 1) they will be reversing this decision quickly, or 2) they will no longer be a key player in the online market.
     
  12. mrs-b
    Ideal_Rock

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    by mrs-b » Apr 11, 2019
    Try @YoungPapa - that's Mr Allen's personal ID.
     
    lovedogs likes this.
  13. Wewechew
    Brilliant_Rock

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    by Wewechew » Apr 11, 2019
    Weren’t they purchased by someone a couple years ago?
     
    whitewave likes this.
  14. tkyasx78
    Brilliant_Rock

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    by tkyasx78 » Apr 11, 2019
    Yikes. Well, it makes one less option when looking for an upgrade.
     
  15. princessandthepear
    Shiny_Rock

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    by princessandthepear » Apr 11, 2019
    Is this in reaction to the Rare Carat search engine for price comparison?
     
    Emeraldcutlover likes this.
    


    


  16. missy
    Super_Ideal_Rock

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    by missy » Apr 11, 2019
    I don't know but @YoungPapa has been a member here since 2002.
     
    Wewechew likes this.
  17. Wewechew
    Brilliant_Rock

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    by Wewechew » Apr 11, 2019
    @mrs-b I would bet the CS reps are now paid on commission; JA wants to get their customers on the phone.

    104DC4E1-1C0D-4E0D-95DA-73E66582A007.jpeg
     
  18. mrs-b
    Ideal_Rock

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    by mrs-b » Apr 11, 2019
    Signet - who owns Zales, Kay, Jared and now James Allen. I exchanged a few emails with Mr Allen when they stopped putting GIA numbers on their stones, and he said he hoped JA might affect Jared for the better. Unfortunately the effect ran the other direction, apparently.

    This is so depressing.
     
  19. Wewechew
    Brilliant_Rock

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    by Wewechew » Apr 11, 2019
    That’s too bad.

    I’m really quite stunned about it.
     
    Gussie, lovedogs and missy like this.
  20. missy
    Super_Ideal_Rock

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    by missy » Apr 11, 2019
    Perhaps with the PS response they will reconsider. I agree it isn't the best business move for their consumers or them given the strong response.
     
    Gussie, Mamabean and lovedogs like this.
  21. Wewechew
    Brilliant_Rock

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    by Wewechew » Apr 11, 2019
    Honestly, I think they pivoted their business. There is no way they made this decision without already knowing PS customers and referrals would disappear.
     
    Pimberly, LaylaR, Gussie and 2 others like this.
  22. missy
    Super_Ideal_Rock

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    by missy » Apr 11, 2019
    That is a shame. Well, consumers will just have to speak with their dollars.
     
  23. Mamabean
    Ideal_Rock

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    by Mamabean » Apr 11, 2019
    I will never buy from them again. That is the most ridiculous move on their part! It’s all downhill from there. They had such a good reputation..It’s a shame..
     
    Gussie, Ss52, TreeScientist and 3 others like this.
  24. gm89uk
    Brilliant_Rock

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    by gm89uk » Apr 11, 2019
    Disappointing. A step in the wrong direction.

    Their videos are nice, but not enough to take away from the certificate. They complement each other. You can't see angles on a video with ease, or clouds.

    They were the gold standard. I've been using them less with their price hikes. They are the most comprehensive video site but they are no longer exclusive in this, and this represents a terrible attitude to consumer education
     
    Octo2005, Gussie, OoohShiny and 2 others like this.
  25. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 11, 2019
    In the words of the great and wise Ariana grande, "thank you, next!" :lol:
     
  26. lolas_mommy
    Rough_Rock

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    by lolas_mommy » Apr 11, 2019
    And you can no longer search using table and depth under advanced options. Boo!
     
    Gussie, Ss52, OoohShiny and 3 others like this.
  27. the_mother_thing
    Ideal_Rock

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    by the_mother_thing » Apr 11, 2019
    Guess I know where I won’t be buying that 5th diamond for my 5-stone.
     
    Gussie, kipari, tyty333 and 4 others like this.
  28. DiamondsAndDior
    Rough_Rock

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    by DiamondsAndDior » Apr 11, 2019
    Omg I’m just a newbie here and I also think this is the stupidest thing ever. I was SOO close to purchasing a 5ct stone from them... but thank goodness for being the most indecisive person ever :D They obviously don’t care about what’s best for their customers. Closing out all the JA tabs I had open and never looking at their stones again.
     
  29. lovedogs
    Ideal_Rock

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    by lovedogs » Apr 11, 2019
    Good for you . Money talks, and they need to know how badly they messed up .
     
    Gussie, Ss52, tyty333 and 1 other person like this.
  30. clearfading
    Shiny_Rock

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    by clearfading » Apr 11, 2019
    Yep, all true and I experienced it today. I told the person I was chatting with that it was stupid. Both decisions are awful...not posting GIA certs and not allowing search with table and depth either. What are they thinking? No more!
     

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