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Diamond regret :( please advise me how to move forward!

snakeysam24

Rough_Rock
Trade
Joined
May 23, 2025
Messages
45
Hi everyone,

I originally tried getting advice on Reddit but found people actually just enjoy having digs than being helpful! So please be kind :)

I have found myself in a silly position based on the fact I didn’t do enough research. I am based in the UK and ‘super ideal’ cuts are not widely spoke about - as in if you were discussing a diamond with someone it’s not something you’d know about. Also when deciding on my diamond I thought ‘excellent’ was just that and there was no nuance to it so I knew I wanted a 3 carat, VS2 Basically really badly informed!

So to cut a long story short I looked at around 6 diamonds in person in retail stores in the uk - again had I known the saving online and about vendors such as white flash I just would have gone direct but I didn’t. So I chose the best one I saw. To me, it sparkled and looked a ton better than some of the others. Anyway - when I got my ring I initially chose yellow gold and after a week decided it wasn’t for me and the jeweler switched it to platinum (that point is relevant bear with me!)

Since having this ring it has caused me nothing but anxiety as I have gone down a huge search rabbit hole and learned about the importance of cut etc. I also have learned I could have saved a considerable amount ordering it online but that ship has sailed and I can live with that. What I can’t live with is if I’ve been sold a diamond that is not of good quality, I don’t think the jeweler would have done this intentionally as he has a good reputation where I am from but I think he didn’t inform me properly of what I was buying.

I have since learned they my diamond is what would be referred to as a ‘60/60’ and that these cuts are less desirable and to my mind should therefore cost less? However in some spaces there are people saying it is preference so it doesn’t have a cost implication (not comparing to a super ideal which would obviously be more but to a more ideal cut than mine). I know my diamond has a very clean inclusion map for a VS2 and faces up large - I think the jeweler may have pushed me this way as I was very clear about wanting something that made an impact but realised I wasn’t going to get a 3 carat in my budget so the one I have is a 2.52 with a large ‘spread’ which at the time I thought was positive.

So I guess I am asking if you were me what would you do?
1. Be happy with the diamond I have - although I’ve never compared it to one with a better spec - I won’t be able to see a super ideal now as you can’t just buy them in store so I’d have to order online and don’t have the money to do that now I’ve paid for this one. I’m not a collector - this is an engagement ring and the only one I’ll have I don’t care about the status of the stone I just want it to look the best it can. Am I over thinking it and need to just move on?

2. Speak to the jeweler and express im
Not happy with the cut and didn’t fully understand what I was buying and ask if an exchange would be possible, I don’t see why he would say no to this although i am mindful that I’ve already been a pain with the setting. He has a big inventory.

3. Attempt to get a refund and just start again -
Obviously the most stressful option but maybe I could say I was misold as I was told the cut was the best it could be? Opinions welcome.

I guess to answer these questions you need to see it, if there is a way to upload a video please let me know but I have uploaded some photos - despite the cut is it performing well or not really? I don’t really care about a lab report I’d rather have something that looks beautiful. Please be honest but kind as this is the most expensive purchase I’ve ever made and I feel absolutely awful that I made it so misinformed. I don’t need it to look like a super ideal I just want nice light return - something I now know 60/60 are not famed for! BUT if this is considered pretty good I’ll be happy and move on!

I’ve tried to get it in different light environments, please ignore the bands they’re just cheap from QVC to see what I like! Oh also some of them are screenshots from videos if they are blurry
 

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Can you post the lab report?

How long ago did you buy it?
 
Can you post the lab report?

How long ago did you buy it?

I bought it around 4 weeks ago but have had it reset since then. They have a 0 returns policy so I’m not sure that makes a difference - if I did want to go down the refund route I’m hoping he would do it more from good will and reputational damage but maybe I am being too generous about humankind here!

I have the lab report at home where I’m not so can’t post it (can do tomorrow) but these are the specs IMG_9732.jpeg
 
The problem with rabbit holes is that they can be very long, very twisty and sometimes despite a long journey you end up not far from where you started.
Obviously research is something you should do before and not after the fact.
Is it a bad diamond - no.
Is it a fantastic diamond - also no.
Yes, better is out there because better is always out there. If not today possibly there was yesterday, maybe tomorrow. What you shouldn’t do is obsess over possibilities.
Have you spoken to the jeweller about a refund on the diamond? He is likely more inclined to do so if you go with him for the replacement diamond but are you confident that you can assess and agree on another diamond being better than this one from his available stock?
You said you wanted more “spread” ie size for carat weight and this is what you have so I’m not sure why you think you were “mis sold” on this diamond.
By way of example a “famed” Whiteflash superior cut diamond at that carat weight will face up smaller and cost more even before shipping, insurance and import costs are added. Also if you aren’t happy with your purchase, international returns are fraught, expensive (as a buyer you are responsible for shipping and insurance both ways) and usually the import taxes are non refundable.
I can assure you that none of your family, friends or colleagues will think your diamond is anything less than absolutely beautiful.
It has size, it is white, it is clean, that it will perform less brilliantly alongside a Whiteflash superior cut diamond for anyone, including yourself to see is realistically never going to happen.
And as a final comment, that sapphire in Princess Kate’s engagement ring that everyone adores and admires is actually a “lower value hue and tone” sapphire and if it were not in that ring with that provenance it would be overlooked by most.
 
I think before you do anything you should try to see a better cut diamond to compare so you know if the pain is worth it. I do t think your stone is terribly cut. It is probably better cut than a bit 95% of the diamonds out there. What is it about the performance that you don’t like?
 
If I recall correctly, I think that 60/60 are cut for brightness whereas super ideals are cut for brightness & fire. Someone more knowledge please correct me if I’m wrong.

There’s really is nothing wrong with a 60/60 diamond. That used to be the industry standard.

To my eye, your stone looks quite lovely and sizable.

99.9% of people don’t even know what a super ideal diamond looks like.

Lots of us have diamond purchased before PS. I vote for you to enjoy that rock of yours.
 
I think before you do anything you should try to see a better cut diamond to compare so you know if the pain is worth it. I do t think your stone is terribly cut. It is probably better cut than a bit 95% of the diamonds out there. What is it about the performance that you don’t like?

Hi yes I agree I need to see one - there is nothing I don’t like it about it but I think the majority of people buying their first diamond myself included would think most diamonds look pretty! I suppose it’s not knowing what it hasn’t got because I don’t know the alternative - plus all the negative talk about 60/60 diamond especially on here.
 
well it does have great proportions.... it's certainly not "bad"

1748142153307.png

Hi sorry if I’m being dim - so with it being in the red box it means it’s an AGS 0?
 
If I recall correctly, I think that 60/60 are cut for brightness whereas super ideals are cut for brightness & fire. Someone more knowledge please correct me if I’m wrong.

There’s really is nothing wrong with a 60/60 diamond. That used to be the industry standard.

To my eye, your stone looks quite lovely and sizable.

99.9% of people don’t even know what a super ideal diamond looks like.

Lots of us have diamond purchased before PS. I vote for you to enjoy that rock of yours.

Hi thank you, yes I believe that’s what it is that 60/60 are for brightness not fire. I guess I’m worried I’ve missed out on a ‘magical’ property by not having a fiery diamond - again I’d love peoples views on this, I do also think it exhibits some fire
 
The problem with rabbit holes is that they can be very long, very twisty and sometimes despite a long journey you end up not far from where you started.
Obviously research is something you should do before and not after the fact.
Is it a bad diamond - no.
Is it a fantastic diamond - also no.
Yes, better is out there because better is always out there. If not today possibly there was yesterday, maybe tomorrow. What you shouldn’t do is obsess over possibilities.
Have you spoken to the jeweller about a refund on the diamond? He is likely more inclined to do so if you go with him for the replacement diamond but are you confident that you can assess and agree on another diamond being better than this one from his available stock?
You said you wanted more “spread” ie size for carat weight and this is what you have so I’m not sure why you think you were “mis sold” on this diamond.
By way of example a “famed” Whiteflash superior cut diamond at that carat weight will face up smaller and cost more even before shipping, insurance and import costs are added. Also if you aren’t happy with your purchase, international returns are fraught, expensive (as a buyer you are responsible for shipping and insurance both ways) and usually the import taxes are non refundable.
I can assure you that none of your family, friends or colleagues will think your diamond is anything less than absolutely beautiful.
It has size, it is white, it is clean, that it will perform less brilliantly alongside a Whiteflash superior cut diamond for anyone, including yourself to see is realistically never going to happen.
And as a final comment, that sapphire in Princess Kate’s engagement ring that everyone adores and admires is actually a “lower value hue and tone” sapphire and if it were not in that ring with that provenance it would be overlooked by most.

Hi, thank you for such a detailed reply. This is definitely a case of ‘fear of missing out’ on my behalf. I also had no idea about super ideals until I found out about this forum and Reddit. You’re absolutely right about the rabbit hole - this has been literally hours of my time and sleepless nights which when I write it down here sounds ridiculous! I guess for me I know I didn’t get a ‘deal’ I paid fair-upper retail by UK standards, I didn’t get ripped off but I certainly didn’t save. Again a lot of research has gone into that. For me to get a Whiteflash at the same price I would need to drop to a G colour stone and even then the whiteflash one I’ve seen comes in slightly more expensive as it’s a 2.6 not a 2.52. I know most people again wouldn’t notice the difference between E and G and this makes me think I should go in that direction. However you’re completely right about returns and actually shipping such an expensive item into the UK is a big headache. In terms of being ‘misold’ that it probably a strong term to use - I was told this was very much a superior diamond and I’m not sure that is the case. I do feel he would be able to show me something closer to ideal proportions and he is a wholesaler not just a retail store, but again this means a lot of effort on my behalf and an awkward conversation.
 
We have all been where you are. As others have said, it's a nice diamond.

I once read the best advice on this very forum and it sticks with me to do this day.

"comparison is the thief of joy"
 
We have all been where you are. As others have said, it's a nice diamond.

I once read the best advice on this very forum and it sticks with me to do this day.

"comparison is the thief of joy"

This is so true! There will always be better at some point no matter what you buy!

I’ve spoken to my partner about it who is so over this conversation and I don’t blame him..do you think it would be worth me speaking to the jeweler and asking if I could see a diamond with a more ideal cut? Surely this would put my mind at rest then. I don’t think it’s an unreasonable request to ask for an exchange if I prefer the other one, he doesn’t lose really and keeps a loyal client. What do you think?
 
Different cuts of diamonds perform differently.
I have an emerald cut, this cut doesn’t do little fiery sparkles like a round brilliant it does, when the angle is right, a laser beam rainbow. This is my preference in diamonds.
Many people adore old cut diamonds. These are definitely not cut for performance they were cut to preserve weight and each and every one is different.
So don’t over think the level of fire, again it’s hard to quantify between different cuts of diamond.
If you are mad keen on fire aka dispersion, look for some Strontium Titanite. It’s got the highest level of fire. It’s a man made diamond substitute, not particularly hard wearing which means it’s best as an occasional wear when set in a ring. Moissanite is another good performer if fire is your thing.
IMG_0754.jpeg
 
I'm from the UK and have purchased from White flash so I can offer a slightly different perspective. When I stand in line at the supermarket or department store my ring sparkles in such a way that it occasionally draws attention - it throws fiery flashes in the way that rings from Claire's accessories or M&S do and I'm pretty sure that most people look at my ring and assume it's fake. I have zero problem with this, I love the sparkle/rainbows and that is what I got. If you want some idea of what a super ideal looks like - go to M&S and compare the performance between their fake jewellery and your beautiful diamond. (Make sure your diamond is spotless, a dirty diamond won't sparkle as much). Focus on the light show and let that guide how you feel. (You'll obviously be able to tell the difference in quality of the setting).

Your ring is beautiful, it is considerably larger than most engagement rings in the UK and it shows flashes in most of the images you posted. Putting all of the 'what ifs' to one side, what is it about your ring that you do not like?

I'm not sure that you were mis-sold. It's just that the UK has different standards/expectations when it comes to stones (see the comment above about Kate's sapphire, until I came to PS I thought sapphires were supposed to be black-blue). Also keep in mind that PS has different standards, it is a community of lovely people who (in the nicest possible sense) look for a level of cut that the average person doesn't even know exists.

If you are unhappy with you stone then that is important and people here can help you find a different one, but please don't let that unhappiness be based on 'what ifs'. You did the best you could with the info you had at the time and I think you have a beautiful ring to show for it.
 
I'm from the UK and have purchased from White flash so I can offer a slightly different perspective. When I stand in line at the supermarket or department store my ring sparkles in such a way that it occasionally draws attention - it throws fiery flashes in the way that rings from Claire's accessories or M&S do and I'm pretty sure that most people look at my ring and assume it's fake. I have zero problem with this, I love the sparkle/rainbows and that is what I got. If you want some idea of what a super ideal looks like - go to M&S and compare the performance between their fake jewellery and your beautiful diamond. (Make sure your diamond is spotless, a dirty diamond won't sparkle as much). Focus on the light show and let that guide how you feel. (You'll obviously be able to tell the difference in quality of the setting).

Your ring is beautiful, it is considerably larger than most engagement rings in the UK and it shows flashes in most of the images you posted. Putting all of the 'what ifs' to one side, what is it about your ring that you do not like?

I'm not sure that you were mis-sold. It's just that the UK has different standards/expectations when it comes to stones (see the comment above about Kate's sapphire, until I came to PS I thought sapphires were supposed to be black-blue). Also keep in mind that PS has different standards, it is a community of lovely people who (in the nicest possible sense) look for a level of cut that the average person doesn't even know exists.

If you are unhappy with you stone then that is important and people here can help you find a different one, but please don't let that unhappiness be based on 'what ifs'. You did the best you could with the info you had at the time and I think you have a beautiful ring to show for it.

Hi thank you for the reply that is so helpful about M&S I will definitely go and have a look! If this have asked me before going this rabbit hole research what I want my diamond to look like I would have said ‘big white and sparkly’ I’m very attracted to the very clean and bright aesthetic - like graff for example. This is part of why I had it reset in platinum and I wanted it to look bright and modern not vintage or traditional whilst not deviating from a round brilliant. I know on places like this those designer houses are often critiqued for using lower cuts. To be perfectly honest I had no idea what ‘fire’ actually was until I started researching after my purchase! I guess I am worried I missed on some kind of ‘magical’ property that would have me go WHOOOOOOA look at THAT! But then my diamond I would say in an eye catcher. The more I write this the more I think I’m being ridiculous!
 
Hi yes I agree I need to see one - there is nothing I don’t like it about it but I think the majority of people buying their first diamond myself included would think most diamonds look pretty! I suppose it’s not knowing what it hasn’t got because I don’t know the alternative - plus all the negative talk about 60/60 diamond especially on here.

My original ER was a 60/60 and I loved it. It was bright white in every environment - even when it was filthy - and it photographed really well. I sometimes miss its unwavering brightness. It didn’t have a lot of fire - to be sure - but it made up for it in sparkle.
 
Different cuts of diamonds perform differently.
I have an emerald cut, this cut doesn’t do little fiery sparkles like a round brilliant it does, when the angle is right, a laser beam rainbow. This is my preference in diamonds.
Many people adore old cut diamonds. These are definitely not cut for performance they were cut to preserve weight and each and every one is different.
So don’t over think the level of fire, again it’s hard to quantify between different cuts of diamond.
If you are mad keen on fire aka dispersion, look for some Strontium Titanite. It’s got the highest level of fire. It’s a man made diamond substitute, not particularly hard wearing which means it’s best as an occasional wear when set in a ring. Moissanite is another good performer if fire is your thing.
IMG_0754.jpeg

Hi thanks for the reply, I guess if I had actively chosen this as a preference I’d feel better about it, but to my mind what happened is I explained what I wanted ‘big, bright’ and he gave me just that, which is perfectly reasonable but I didn’t compare it to an alternative. I didn’t know fire even was a thing until I started looking at forums. I guess I worry I missed some ‘magical’ property!
 
My original ER was a 60/60 and I loved it. It was bright white in every environment - even when it was filthy - and it photographed really well. I sometimes miss its unwavering brightness. It didn’t have a lot of fire - to be sure - but it made up for it in sparkle.

Ahhh really, yes what I will say is it does look always bright and I sometimes notice people looking at - so I hope in a good way I guess if I asked the jeweler for something closer to ideal I’d get a mid point and lose that initial wow when I look at it. Urghhhh I didn’t realise it was this complicated! Out of interest would you go for another 60/60 or do you now prefer the look of a SI?
 
The good news is that you have a nice diamond! The bad news is the research came after the purchase. I have had both a 60/60 cut diamond and some super ideal cut diamonds. I will tell you that they have a different flavor from one another. You are assuming that you would prefer the super ideal cut diamond but who knows? You are now accustomed to looking at your pretty diamond, so you might find that you miss that look.

You mention the cost of the diamond and not feeling like you got a good deal. There really are no good deals in diamonds. You also pay more for super ideal cut diamonds as there is more waste in their cutting. Unless the cost of the diamond is cutting into your well being, I would let that go. No one likes to overpay for anything, but we do it all the time - sometimes by choice, sometimes by circumstance. You are young and have many miles to go, so don't let the financial part be a hinderance to you.

And lastly, if you need to go have a conversation with the jeweler, do it. It might help put your mind at ease and if you never ask, you never know the answer to a question. Tell him how you feel and listen to what he has to say. He may work with you or he may not, but at least you will know where you stand. I am sorry this situation has caused you so much angst. When the dust settles, and you know where you stand with this diamond, go and enjoy it. A lifetime is a long time and there may be another diamond in your future. This diamond doesn't have to be the be all, end all of your diamond journey. Many of us here have switched and traded and sold so those things are always a possibility.

Best of luck and please keep us posted. I wish you peace with your purchase!
 
Out of interest would you go for another 60/60 or do you now prefer the look of a SI?

I’m not going to lie - it took a few weeks for me to get used to my SIC - it changes color so easily with the room lighting and it doesn’t shine much in my work lighting. It 100% makes up for it in diffuse outside lighting and I’m really appreciating the color flashes. I love it!

The funny thing is - at my age, all of my friends have gorgeous 60/60s so mine seems so different (the contrast, going dark in sunlight, and color changing with the walls and my clothes) that I doubt anyone even knows these are signs of a new well cut diamond.

I was devastated when I lost my ER diamond (the entire center of my 3 stone- prongs and all - fell out and was lost). It took (literally) 7 months to pick new stones and a setting. Every diamond I looked at paled in comparison to my original stone - I thought I’d never find one. Nothing was as bright to my eyes. If I had to choose between almost any ExExEx and my old 60/60 - I would choose my 60/60.

Your stone is HUGE, bright, and beautiful. Embrace its’ beauty!
 
The good news is that you have a nice diamond! The bad news is the research came after the purchase. I have had both a 60/60 cut diamond and some super ideal cut diamonds. I will tell you that they have a different flavor from one another. You are assuming that you would prefer the super ideal cut diamond but who knows? You are now accustomed to looking at your pretty diamond, so you might find that you miss that look.

You mention the cost of the diamond and not feeling like you got a good deal. There really are no good deals in diamonds. You also pay more for super ideal cut diamonds as there is more waste in their cutting. Unless the cost of the diamond is cutting into your well being, I would let that go. No one likes to overpay for anything, but we do it all the time - sometimes by choice, sometimes by circumstance. You are young and have many miles to go, so don't let the financial part be a hinderance to you.

And lastly, if you need to go have a conversation with the jeweler, do it. It might help put your mind at ease and if you never ask, you never know the answer to a question. Tell him how you feel and listen to what he has to say. He may work with you or he may not, but at least you will know where you stand. I am sorry this situation has caused you so much angst. When the dust settles, and you know where you stand with this diamond, go and enjoy it. A lifetime is a long time and there may be another diamond in your future. This diamond doesn't have to be the be all, end all of your diamond journey. Many of us here have switched and traded and sold so those things are always a possibility.

Best of luck and please keep us posted. I wish you peace with your purchase!

hi thank you so much for a thoughtful and kind reply. I thought I was going to get ripped apart on here a very different experience to Reddit!
You’re exactly right the research came after the purchase and to be honest I wish I never bothered as I am happy with how the diamond looks and wouldn’t have know any different!

You’re also absolutely right about the money - my partner has that should just be a non issue, as long as I’m happy with what I have.

There is absolutely no guarantee I’d like a SIC better and I suspect given that I am a fan of a clean bright look I would probably choose this again. I guess it’s the general overwhelming consensus on forums like this that 60/60s are bad.
 
I’m not going to lie - it took a few weeks for me to get used to my SIC - it changes color so easily with the room lighting and it doesn’t shine much in my work lighting. It 100% makes up for it in diffuse outside lighting and I’m really appreciating the color flashes. I love it!

The funny thing is - at my age, all of my friends have gorgeous 60/60s so mine seems so different (the contrast, going dark in sunlight, and color changing with the walls and my clothes) that I doubt anyone even knows these are signs of a new well cut diamond.

I was devastated when I lost my ER diamond (the entire center of my 3 stone- prongs and all - fell out and was lost). It took (literally) 7 months to pick new stones and a setting. Every diamond I looked at paled in comparison to my original stone - I thought I’d never find one. Nothing was as bright to my eyes. If I had to choose between almost any ExExEx and my old 60/60 - I would choose my 60/60.

Your stone is HUGE, bright, and beautiful. Embrace its’ beauty!

Ah that makes sense that you lost it rather than actively sought to ‘upgrade’ to a SIC - sorry that happened must have been a horrible experience! My guess is that I probably would choose mine over a SIC if I compared them without knowing the number due to being drawn to a clean, bright aesthetic. I hope what I’m about to say sounds how it is intended and not cocky - my partner did extremely well in business which he built from nothing. we are both from very working class backgrounds so most of our friends do not earn what we do and could not buy a diamond like this. In that respect of course I feel incredibly lucky and grateful I never ever thought I would own anything that cost this amount of money aside from a house! It also means I have no friends to compare rings with - and if I did compare mine to theirs that would be completely inappropriate.
 
hi thank you so much for a thoughtful and kind reply. I thought I was going to get ripped apart on here a very different experience to Reddit!
You’re exactly right the research came after the purchase and to be honest I wish I never bothered as I am happy with how the diamond looks and wouldn’t have know any different!

You’re also absolutely right about the money - my partner has that should just be a non issue, as long as I’m happy with what I have.

There is absolutely no guarantee I’d like a SIC better and I suspect given that I am a fan of a clean bright look I would probably choose this again. I guess it’s the general overwhelming consensus on forums like this that 60/60s are bad.

All correct! I think it is human nature to feel flummoxed if we think we missed out on something better, something cheaper, or something that would make us happier. We assume that is the case without ever really knowing if it is the case. I say enjoy your diamond in the spirit it was purchased and don't worry about the rest of the world. Different is not necessarily better or worse, I think your panic over the situation is starting to subside and you are beginning to think about the situation logically. That's a good thing!!
 
I had a similar experience but with earrings (which I realize is not the same as an engagement ring). I bought earrings and shortly there after learned about white flash. I ended up ordering a loose white flash just to compare. At the end of the day, it wasn’t worth it to me to try to sell my earrings and buy brand new ones from WF. The difference was not that noticeable for me. As others have said PS is a niche group. I think your stone looks amazing. Here’s the two stones in a vid:


Here’s the post if you’re interested

 
I had a similar experience but with earrings (which I realize is not the same as an engagement ring). I bought earrings and shortly there after learned about white flash. I ended up ordering a loose white flash just to compare. At the end of the day, it wasn’t worth it to me to try to sell my earrings and buy brand new ones from WF. The difference was not that noticeable for me. As others have said PS is a niche group. I think your stone looks amazing. Here’s the two stones in a vid:


Here’s the post if you’re interested


Hi, thank you for the reply! I can see a slight difference in your instagram post - but like you said not enough for me to think it is worth the hassle and colour drop i have also followed you as I think your page is really interesting, hope that’s okay and not weird I could be wrong in saying fire is not a constant but more of a ‘catch it in the right light’ anyway so actually in day to day wear there isn’t much gain ‍♀️
 
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