- Feb 27, 2020
But this is precisely why it's disappointing to be met with the responses I got when I told them what the lab found. $70 may not be much to many customers and perhaps not even the vendor, but if I were the vendor, I would show a little more concern, if that's the right term. Unless they personally tested the stone themselves, they are assuming that their stock hasn't been compromised in some way.
I would see this incident as a red flag to dig deeper and find out if my suppliers/wholesalers may have been ripping me off my mixing cheaper stones in with parcels. It might uncover a hidden issue that is much, much bigger than just $70. Instead, I was told that it's a ruby that looks like a garnet - Duh. That's how it's supposed to look and they've sold thousands so that guarantees that I got what I paid for. I can't even tell if this is suspicious or just some "treat em mean, keep em keen" form of customer service.
This is exactly the point I was making @roxta . Your feelings are 100% valid here. I would not want to buy from this vendor again even if it comes back as a ruby. They have already shown themselves to have lacklustre customer service. There are many other great vendors - I wouldn't be wasting my time trying to work out if they're actively dishonest, careless or just a bit uninterested in me as a customer. I'd just be out.
FWIW I gave a family member a piece with a blue sapphire when they had a boy, as I wasn't keen on the birthstone of the month he was born (blue for a boy!). Lots of options. Pearl would be lovely too.