hawaiianorangetree
Ideal_Rock
- Joined
- Jan 17, 2009
- Messages
- 2,692
hawaiianorangetree|1361412346|3385938 said:Thanks Ladies, I think I will.
I just spoke to Yekutiel and he said he would feel better if someone else laid eyes on it before it shipped as well.
aljdewey|1361424218|3386148 said:hawaiianorangetree|1361412346|3385938 said:Thanks Ladies, I think I will.
I just spoke to Yekutiel and he said he would feel better if someone else laid eyes on it before it shipped as well.
HOT, I posted in your thread, but I do disagree that it's a good idea to rely on someone else eyeballing it.
What happens if a PSer goes in and says "yeah, it looks eyeclean to me" and then it's still not eyeclean to YOUR eyes? Will you feel any better that someone else thought it was? I don't think you will. Is this piece supposed to be fulfilled to someone else's expectations or to yours? Because if the answer is "to your expectations" (and I think that should be the answer), then no one else's opinion matters and could actually work against you in the long run if you aren't happy.
hawaiianorangetree|1361454013|3386334 said:Hmm... I think I can see both points of view. "The more eyes the better" which actually helped me out immensely when I first received the necklace as chel and ginger both looked at it for me and confirmed that it wasn't eyeclean and it wasn't just me being too picky. If I hadn't had that confirmation from those ladies I probably wouldn't have pursued the issue any further and just lived with it.
But I can also see how I could run into trouble if someone takes a look and it turns up and I am still not happy with it, then what? Does that negate any recourse I may have had if no one had looked at it in the first place?
Yekutiel has replaced the five stones that I was unhappy with and is going to replace one more that I didn't mark.
diamondseeker2006|1361456009|3386355 said:I think it can't hurt for someone else to look at it, but the more I think about it, if you cannot trust the jeweler to judge that the stones are eyeclean 100%, then it is time to get a new jeweler. This shouldn't have been an issue the first time, and it absolutely shouldn't be an issue this time.
justginger|1361457002|3386367 said:diamondseeker2006|1361456009|3386355 said:I think it can't hurt for someone else to look at it, but the more I think about it, if you cannot trust the jeweler to judge that the stones are eyeclean 100%, then it is time to get a new jeweler. This shouldn't have been an issue the first time, and it absolutely shouldn't be an issue this time.
I completely agree.
aljdewey|1361456478|3386360 said:hawaiianorangetree|1361454013|3386334 said:Hmm... I think I can see both points of view. "The more eyes the better" which actually helped me out immensely when I first received the necklace as chel and ginger both looked at it for me and confirmed that it wasn't eyeclean and it wasn't just me being too picky. If I hadn't had that confirmation from those ladies I probably wouldn't have pursued the issue any further and just lived with it.
But I can also see how I could run into trouble if someone takes a look and it turns up and I am still not happy with it, then what? Does that negate any recourse I may have had if no one had looked at it in the first place?
Yekutiel has replaced the five stones that I was unhappy with and is going to replace one more that I didn't mark.
You are on the right track.
Again, I'm not concerned with whether or not others agree with my viewpoint on it; if they all think it can't hurt, they are most welcome to continue thinking so, but I fully maintain that it may have the opposite effect of what you think....and there is basis for my thinking so.
HOT, at the end of the day, you need to do whatever you think is best for you. Best of luck to you - I hope it turns out as you hope.
hawaiianorangetree|1361457099|3386369 said:I did think about sending it to an appraiser but when DS suggested a PSer might be able to help out it made sense to me. I know it's not going to be 100% full proof but I am ok with that. You do bring up an interesting point about past experiences with ID influencing a persons opinion, but as long as they are not looking through rose coloured glasses when checking out the DBTY it should be ok.Circ has kindly offered to take a look and she strikes me as a fairly pragmatic person so I don't think I have to worry there. I'll have to get it appraised once it is returned to AU for insurance purposes and I've already paid for one that was a bit of a waste of time so I think I'd rather not pay for another one if I can get a trusted PSer to take a look for me.
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justginger|1361457002|3386367 said:diamondseeker2006|1361456009|3386355 said:I think it can't hurt for someone else to look at it, but the more I think about it, if you cannot trust the jeweler to judge that the stones are eyeclean 100%, then it is time to get a new jeweler. This shouldn't have been an issue the first time, and it absolutely shouldn't be an issue this time.
I completely agree.
I'm sorry but you don't know what she paid so you cannot judge if a good price or not. Not to mention the additional customs, insurance and shipping fees that will have to be paid for the second time as it was sent back. That all comes to considerable $$$'s more than HOT budgeted for.FancyDiamond|1361512011|3387395 said:Don't forget the price you paid for this necklace with large 20-pt diamonds is very good, especially now that the diamonds are all made sure to be "eye-clean" (faced-up only) by the jeweler personally. If this degree of eye-cleanliness is still not acceptable to you, then you may want to switch jeweler to pay a lot more for VS clarity grade diamonds.
If I had not already had my necklace paid for and made, I would have snatched your necklace for myself.![]()
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If you decide to have your necklace shipped to you, hope you would value its quality and price enough to enjoy wearing it forever.
chel180|1361547730|3387598 said:I'm sorry but you don't know what she paid so you cannot judge if a good price or not. Not to mention the additional customs, insurance and shipping fees that will have to be paid for the second time as it was sent back. That all comes to considerable $$$'s more than HOT budgeted for.FancyDiamond|1361512011|3387395 said:Don't forget the price you paid for this necklace with large 20-pt diamonds is very good, especially now that the diamonds are all made sure to be "eye-clean" (faced-up only) by the jeweler personally. If this degree of eye-cleanliness is still not acceptable to you, then you may want to switch jeweler to pay a lot more for VS clarity grade diamonds.
If I had not already had my necklace paid for and made, I would have snatched your necklace for myself.![]()
![]()
If you decide to have your necklace shipped to you, hope you would value its quality and price enough to enjoy wearing it forever.
Yekutiel|1361507431|3387365 said:Hello Everyone
I really don’t like to post but I feel in this case it will benefit everyone. The necklace is 100% eyeclean. I can assure you that the grade is a true SI clarity as promised. Especially now that I switched out the diamonds that were marked by “ HOT” and I went out of my way to switch another diamond that wasn’t marked to be changed just to make sure that everything would be perfect. The definition of Eye clean is “at first glance” Diamonds are graded face up and NOT from the pavilion and let’s not forget the larger the diamond is the easier it is to notice and spot inclusion. I am in no way trying to blame anyone or point fingers or cover up any actions on my part or any of my staff. In any event, IDJ is a company that goes the extra mile and try to make things right all the time. Nobody is perfect, it’s how you deal with it that makes one perfect. Our goal is not just to make customers happy but to satisfy them. If there are any concerns pricecopers are always welcome to discuss things with me.
Yekutiel|1361555031|3387699 said:Do you recommend speaking with yourself personally, to ensure the item in question is checked thoroughly?
It is always best to talk to me.
Do you have time to personally handle all PS enquiries and purchases?
The answer is Yes.. I will Always make time. it is always better to metion that I would inspect the item before it ships out.
Yekutiel|1361507431|3387365 said:Hello Everyone
I really don’t like to post but I feel in this case it will benefit everyone. The necklace is 100% eyeclean. I can assure you that the grade is a true SI clarity as promised. Especially now that I switched out the diamonds that were marked by “ HOT” and I went out of my way to switch another diamond that wasn’t marked to be changed just to make sure that everything would be perfect. The definition of Eye clean is “at first glance” Diamonds are graded face up and NOT from the pavilion and let’s not forget the larger the diamond is the easier it is to notice and spot inclusion. I am in no way trying to blame anyone or point fingers or cover up any actions on my part or any of my staff. In any event, IDJ is a company that goes the extra mile and try to make things right all the time. Nobody is perfect, it’s how you deal with it that makes one perfect. Our goal is not just to make customers happy but to satisfy them. If there are any concerns pricecopers are always welcome to discuss things with me.
hawaiianorangetree|1361576426|3388104 said:First of all, I would like to apologize to Yekutiel for the direction this thread has taken over the past 48 hours. I do not believe for one minute that his suggestion for someone else to look at the necklace before he ships it HALF WAY AROUND THE WORLD was anything but to give me some extra reassurance.
I find the comments "if you can't trust your jeweler to judge the stones as 100% eyeclean it's time to get a new jeweler" completely insulting to Yekutiel and myself. Where did I say I didn't trust his opinion or judgement? If I didn't trust him, I certainly wouldn't have returned the necklace for a repair and given him the opportunity to fix it. This was my decision to allow him to rectify the problem and I wish people would respect that.
I don't have an issue with the bezels on this necklace either. The ONLY issue that I have ever had with this DBTY was the clarity of some of the stones. Yeah they look a little wonky and bulky in the macro shots, but they're MACRO PHOTOS! I'm sure Luann's fingerprints don't look like that IRL either! IRL those handmade bezels are delicate and tiny and I have said in this thread previously that I was happy with them.
I know what the definition of eyeclean is. As you will soon find out FD, large stones on a long chain sit face down 90% of the time and with the pavilions exposed in the bezel settings any inclusion anywhere in the diamond is clearly visible. To Yekutiel's credit, he swapped out of the diamonds that I was unhappy with because of the inclusions visible through the pavilion. He could have argued the definition of eye clean with me and refused to swap those ones out, BUT HE DIDN'T.
And thank you Chel and Ginger for the support regarding price and quality. I'll just +1 what they said.
orbaya, thank you for asking the question that I had not yet asked Yekutiel myself. You saved me an email.and now that Yekutiel has responded publicly that I will still have final say regardless of who has viewed it first, I hope we can put that issue to rest. I honestly do believe he only had good intentions when he suggested this and meant no ill will whatsoever.
And I'll apologize if this post seems to come off with a lot of snark. I tried to delete most of it.But it's early on Saturday morning, everyone in my house is asleep but I'm up to go to work and I'm not feeling too happy about it.
hawaiianorangetree|1357910592|3352926 said:No that is perfect Missy, thank you. I thought that maybe I was being too picky and expecting too much but now that I've heard you can't see anything in your stones I'm thinking I'm not being picky at all. 5 out of 11 stones have visible inclusions face up and on the pavilion that can be seen from about 8 inches away and I am just not happy at all. The necklace itself is beautiful and well made, the stones are white and sparkly but the clarity... Urgh!
hawaiianorangetree said:I know what the definition of eyeclean is. As you will soon find out FD, large stones on a long chain sit face down 90% of the time and with the pavilions exposed in the bezel settings any inclusion anywhere in the diamond is clearly visible. To Yekutiel's credit, he swapped out of the diamonds that I was unhappy with because of the inclusions visible through the pavilion. He could have argued the definition of eye clean with me and refused to swap those ones out, BUT HE DIDN'T.