Mjay
Brilliant_Rock
- Joined
- Mar 15, 2018
- Messages
- 1,013
I purchased a diamond from Ritani a week ago. Before purchasing I had requested photos and videos. After purchasing, I requested more videos, emailed a few times for updates, and discussed setting via email and chat. Today (exactly a week later) I got a call from customer service stating that they had mispriced the stone and I can either come up in price or they can see what else they have in my price range. I told them I would think about it as it is now over my price range and I would like to know what other options they can find. I’m absolutely devastated as I have been watching videos of the diamond all week because I’m so excited. Anyways, they said they would call me back tomorrow. In the meantime the diamond that I already paid for (order hasn’t been canceled or refunded) was just listed on rare carat a few minutes ago!!!! I’m absolutely furious. Ranting and hoping for any advice you all might have on how to proceed with the situation