- Mar 15, 2018
Just came here to vent. I found the perfect lab grown diamond on Friday night. It was everything I had been looking for and the price was great. I communicated several times with customer service requesting pictures and videos of the diamond. I decided to purchase it and have been continuing contact with customer service in regards to setting it. Well today (almost an entire week later) I received a call from their customer service stating that the diamond had been incorrectly priced and to either come up or cancel my purchase. Im totally devastated. I have been watching the video over and over again for almost a week and developed quite an attachment to the stone. I understand it was a mistake but it’s mind boggling that with all my communication with customer service that they didn’t catch it sooner. Rant over. Just thought I’d share my experience and cry about it with a group that probably understands my disappointment.