skwid
Rough_Rock
- Joined
- Aug 21, 2012
- Messages
- 12
I will thank all of you in advance for your help. I'll try to make a long story short. I've been on the search for a Harry Winston Style Micropave Halo ring. A friend of mine recently had a great experience with WF so I ordered a center diamond from them and inquired about having the setting made. This was before reading that many jewelers who aren't specialized in making these rings (Steve Kirsch, Maytal Hannah, Leon Mege, etc) might not be able to replicate it with the fine details required. The WF rep said that they can custom make the setting, no problem. So I trusted them and put in my order. Unfortunately it isn't until after you purchase the ring do they actually start creating the CAD images. The first set of CAD wasn't right. I told them what needed to change and they sent the 2nd set, which looked better, but not quite like what I would imaging the finished product to look like. They ensured that the CAD images will look bulky and edgy, and that the finishing process will eliminate that. So after weeks of emailing back and forth, I trusted the design manager and approved the CAD for production. For two weeks I relaxed and trusted that everything was going to turn out fine. This wasn't so much the case when I got the final images of the ring yesterday.
I'll attach the images below. Please let me know your opinions, and what you would do in this situation.
Center Stone
.92 H VS2 Oval
7.36 x 5.42 x 3.35mm
Setting:
From invoice: "custom 14kt yellow gold ring with platinum claw prongs to hold the 0.92ct oval diamond and to include approximately 0.45ctw aca diamonds and to have the design of the ring in the attached pictures. The diamonds on the shank will extend half way down (half eternity). The shank will be 1.8mm wide."
Ring Size: 3.25
The shank looks perfect. Exactly what I expected. But I feel that the halo looks pretty bad. I specifically stated that I wanted smaller diamonds in the halo. Instead I got what looks like bigger ones. The bigger problem I have is the huge gaps behind the prongs. Looks like they forgot to put diamonds back there. It looks as if they purposely did that so the prong would take the place of the diamonds. I also counted only 12 diamonds vs. the 16 in the CAD renderings (although I do feel that there could be more). I'm not saying that I want a specific number, but that's just my observation
And here's the CAD:
Do I settle, or send it back so they can fix it? If I could I would return it and tell them to refund me for the setting. I'll keep the diamond. But unfortunately there's no returns on custom jewelry. At this point I'd pay the extra money to have Maytal Hannah do it. She's only about 2 hours north of me in LA area.
I'll be getting the ring tomorrow so I'll report back when I can critique it in person. The sad part is that I was planning on proposing to my girlfriend at the end of this month. Now I'm not sure if I'll have it back by then.
In the meantime I've emailed the production manager regarding the issues and he has yet to respond. Will keep this thread updated.
I'll attach the images below. Please let me know your opinions, and what you would do in this situation.
Center Stone
.92 H VS2 Oval
7.36 x 5.42 x 3.35mm
Setting:
From invoice: "custom 14kt yellow gold ring with platinum claw prongs to hold the 0.92ct oval diamond and to include approximately 0.45ctw aca diamonds and to have the design of the ring in the attached pictures. The diamonds on the shank will extend half way down (half eternity). The shank will be 1.8mm wide."
Ring Size: 3.25
The shank looks perfect. Exactly what I expected. But I feel that the halo looks pretty bad. I specifically stated that I wanted smaller diamonds in the halo. Instead I got what looks like bigger ones. The bigger problem I have is the huge gaps behind the prongs. Looks like they forgot to put diamonds back there. It looks as if they purposely did that so the prong would take the place of the diamonds. I also counted only 12 diamonds vs. the 16 in the CAD renderings (although I do feel that there could be more). I'm not saying that I want a specific number, but that's just my observation
And here's the CAD:
Do I settle, or send it back so they can fix it? If I could I would return it and tell them to refund me for the setting. I'll keep the diamond. But unfortunately there's no returns on custom jewelry. At this point I'd pay the extra money to have Maytal Hannah do it. She's only about 2 hours north of me in LA area.
I'll be getting the ring tomorrow so I'll report back when I can critique it in person. The sad part is that I was planning on proposing to my girlfriend at the end of this month. Now I'm not sure if I'll have it back by then.
In the meantime I've emailed the production manager regarding the issues and he has yet to respond. Will keep this thread updated.
From when I initially contacted WF I think I've sent them about 20-30 various links and photos (often times many compiled into one document) explaining what I wanted to the T. Unfortunately, like Yssie said, WF just might not be able to meet my expectations.
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