My Experience with CvB

by Bonfire » Apr 11, 2019

Oh, this is sad! Would you feel better to share here? You mentioned something interesting. That Caysie may not realize how much of an impact her actions have had on her ex-clients. In my experience with her, I attributed the problems to her business growing faster than she could reasonably handle. I also thought over time she would straighten out these “growing pains”. That doesn’t seem to be the case. I know I don’t agree with those that say, it’s worth putting up with because her quality is heirloom worthy. I won’t put up with it, thank you. I hope you can put the unpleasantness behind you and enjoy your new blingy!

 

by uyalison » Apr 15, 2019

@ceg! I am sorry. But thank you for sharing your experience.

I first heard about CvB from you (your post). I was wondering if something happen when I saw your post "Serendipity- WF 3.443 J SI1 ACA meets EW Margot". May I ask what happened to your Dahlia? Do you no longer love it?

This thread is very helpful to me, as I am still thinking of getting a CVB ring setting similar to yours. I haven't pull the trigger because I am still undecided if I want to upgrade my diamond. It is good to know, so that I can make an informed decision, at least knowing what to expect in the worst case.

 

by uyalison » Apr 15, 2019

@sarahb Could you please share your story?

 

by LinSF » Apr 15, 2019

Thank you so much for your candor, it is really appreciated in a forum whose goal is to educate and help consumers find luxury goods- and not any luxury goods, goods with quite a bit of sentiment attached. I like CVBs work, and had considered working with her when the time came. Circumstances have led me down another path, but I definitely would consider your words in working with her. For me, I have only worn my wedding rings and they really are the most expensive pieces of jewelry I own. If I were to work with a vendor who had poor communication or delayed that much I would be heartbroken and my pieces would feel tainted. Imagine a first-time engaged to be person working with a 5 month turnaround? It's pertinent.

 

by swaye2010 » Apr 15, 2019

Thank you for writing this post. I wouldn’t have started it myself as it wasn’t my first hand experience since I work with another jeweler in LA. I did recommend her to a friend though after seeing all the beautiful bling on PS and her experience was horrible. Her ring was screwed up, her proposal was ruined and it took many month’s of fighting to get it corrected. This was a 2nd marriage for her and she wanted everything to be perfect and I was just embarrassed by the way in which she was treated for an ‘off the shelf’ design that only included a prong change. Unless someone was looking very specifically for one of her designs, I would have a hard time recommending her.....

 

by D&T » May 13, 2019

I ran into this thread as I was trying to show a friend your DK carre cut ring... Thank you for your feedback. I haven't really posted any testimonial though I should. I have had my share with CVB as well... Actually it ranges from Positive, to neutral, positive to negative... So random myself and well I finally have found my couple of go to jewelers.

I have a very good friend right now that bought an off the shelf piece already made, and all she needs to do is set the two diamonds into the stock piece and its going on for 4 months now! she is very patient

I have also heard other jewelers that are selective based on how much you spend with them, whether they will get back to you or not, and "favorite" clients...

Appreciate your post!

 

by Arcadian » May 18, 2019

@Gussie (so hard to call you that....lol) thank you for speaking up, and sorry you felt you had to be silent, you shouldn't have to be.

When a vendor does right by me, they get a good review. If they continue along that vein, they get a return customer. I am not "loyal" to any one vendor however. Some do things better than others but at the end of the day, do best for the customer. That is what makes ME a repeat customer.

I'm the type that I want to know how vendors handle bad work or a bad situation, and what tips the iceberg for me in favor of or against is how they resolve those issues. Good work? Thats to be expected considering how much some of us put into the jewelry we wear. But bad work does happen, failures happen, and slip-ups happen. Kind of the nature of the beast.

Its what the vendor does (or does not do) to resolve that type of conflict that lets me know if they're worth my time.

So your account is important as anyone that had a great experience. Probably even more so.

Hopefully the vendors reading this will learn from these things and just provide great customer service and customer experiences across the board regardless of the actual spend.

 

by yennyfire » May 26, 2019

I too, just stumbled upon this thread @Gussie (that’s hard to get used to, though I totally get the reason).

Kudos to you for having the courage to post here. As others have said, honesty in sharing our experiences, good and bad, are what make PS a valuable consumer forum. It’s a shame that people are often attacked for sharing concerns about their experiences.

I’ve done two projects with Caysie, Bertie and a frame for a widows mite coin for my niece. Bertie took many, many months longer than estimated and I experienced the same lack of proactive communication and delays that you did. As many know, the engraving on Bertie was totally wrong the first time (Caysie said that the engraver went rogue), and Caysie did the right thing and fixed it voluntarily, at her cost.

The same happened with the coin. It was a simple bezel and bail and it took months with no communication unless I initiated it.

Caysie’s work is superb, but to be honest, it’s stressful not having any idea of how long it will take to receive your piece. I can’t imagine how stressful that would be for an engagement ring!

I wanted a pair of earring jackets made in the Spring Gulch style and went to Caysie for a quote. It was nearly double the cost of another well respected PS vendor and based on that and my experience with significant delays, I opted not to work with Caysie on the project.

I’m so sorry for everyone who’s had issues. Jewelry is supposed to bring us joy, not stress and it’s a shame that her talent is tainted by these problems.

 

by joelly » May 26, 2019

Thank you for sharing your story @Gussie

I was considering her for a project. She even offered to find me a stone. I’m glad to come across your post. I am not good in waiting and projects like ours cost too much money to be treated like this by a vendor.

 

by TheBlingleys » May 29, 2019

@Gussie Thank you very much for posting your review. It helps others choose vendors they believe they will be a match with. I reached out to CVB for a first time project and long story short the job went to another vendor. I supplied line drawings in my communication then the emails stopped coming. I am glad I didn’t continue to pursue her. When I posted something about the situation in a thread I was given excuses for her lack of professional. This really threw me off of PriceScope and stating my opinion for a while.

 

by Bella4135 » Jun 18, 2019

I am sorry that you had such disappointing experiences with CvB. I tried emailing via Etsy and their website but never got a response. After reading this, I feel like I dodged a bullet.

 

by TheBlingleys » Jun 18, 2019

Yes you did. While some sing her praises...I really don’t know. I reached out...my experience was less than stellar. When I posted about about ‘my’ experience...IMO I was given excuses about her responses and falling off. Sorry, no one came forth to say this wasn’t the way to do business. Was it because I was a lurker? I don’t know...at an rate... I can’t recommend her. That is my personal truth.

 

by bludiva » Jun 19, 2019

@TheBlingleys i don't think it was b/c you were a lurker, this specific vendor for some reason inspires really strong emotions. My uneducated guess would be if you have a good experience she's fun and charming and you come out of it feeling like you're BFFs. Total conjecture. I just find the dynamic really interesting to observe.

I'm surprised the responsiveness issue hasnt been resolved, it must be cutting into business. Either hire an assistant or sell via waitlist only or something...