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Mona (Instagram: moissy_diamond_jewelry) formerly fr. Starsgem

Discussion in 'Fabulous Fashion Jewelry' started by sd_flp, Mar 7, 2019.

  1. miafab
    Rough_Rock

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    by miafab » May 9, 2019
    This was great info thanks for the help!
     
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  2. miafab
    Rough_Rock

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    by miafab » May 9, 2019
    Oh boy I'm so sorry this happened! The ring is so perfect otherwise!
    And her not budging at all gives me zero confidence now. :(
    I have a solitaire and band in the works with her now and the main stone is a GH OEC.
    I've asked her to send me loose pictures of the stone on its side
    I hope she learns her lesson and does that. And i hope she does right by you. Keep us posted.
     
  3. lovedogs
    Ideal_Rock

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    by lovedogs » May 9, 2019
    Ugh @baileydare16 what a mess!!! That stone CLEARLY isn't G/H color, and she knows it. Anyone can see that it's much closer to J, especially when comparing pics from others with the same color stone. For her to turn around and say that it's bc she gave you a "good price" is seriously BS. the lack of honesty/transparency is what kills me. If she couldn't deliver on your request , she should have been honest about that from the beginning! I agree that your offer is totally fair. She needs to send you a stone of the correct color, and pay for you to ship the J stone back. Why should you pay extra for HER error????
     
  4. KaeKae
    Ideal_Rock

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    by KaeKae » May 9, 2019
    I had a dispute with a different vendor just a couple weeks ago, and was able to get a partial refund. Once I escalated the claim, the decision was made in my favor within a few days (even though Paypal said it could take a two or three weeks)
     
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  5. poppins
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    by poppins » May 10, 2019
    Hi all!
    @baileydare16, so sorry to hear about this hassle you are having !

    Anyway, some better news for a change in this thread. I picked up my earrings today and they look great! My phone can't focus so for close-ups I have to refer to Monas photos. But here is an ear-shot . The cut is very good as far as I can tell. My intention has never been to pass this off as diamonds, but the difference is really minor to my eyes in this cut and size.
    DSC_0115.JPG
     
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  6. poppins
    Rough_Rock

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    by poppins » May 10, 2019
    DSC_0116.JPG
    And another one!
     
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  7. GlitterInMyHair
    Shiny_Rock

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    by GlitterInMyHair » May 10, 2019
    Perfect!!
     
  8. GlitterInMyHair
    Shiny_Rock

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    by GlitterInMyHair » May 10, 2019
    My loose G/H 6mm OEC from Mona arrived today. They are very pretty. I can see just a hint of creaminess :)

    Here's a quick picture before I drop them at the jeweler to be set.

    IMG_20190510_133038892.jpg
     
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  9. poppins
    Rough_Rock

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    by poppins » May 10, 2019
    Pretty ! Your earrings are going to be gorgeous.
     
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  10. miafab
    Rough_Rock

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    by miafab » May 10, 2019
    They look great on you!!
     
    


    


  11. sd_flp
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    by sd_flp » May 10, 2019
    @poppins I love your earrings! I think this will definitely be my next project.

    Thanks for sharing these; to me these look like true GH color, no yellow at all. :love:
     
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  12. miafab
    Rough_Rock

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    by miafab » May 10, 2019
    Ohhh these are sweet! I saw them on Instagram and was hoping for some extra shots :)
    Would you mind taking a picture bottom up so I can see the color better? My OEC will be 7.5mm so a bit bigger, but pictures would hold me over while I wait. Actually , all sorts of pictures would be nice if you have the time and inclination :)
    ;-)
     
  13. GlitterInMyHair
    Shiny_Rock

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    by GlitterInMyHair » May 10, 2019
    I'm sorry I didn't see your msg in time. I already dropped them off at the jeweler (he's only 10 mins from me).
     
  14. baileydare16
    Shiny_Rock

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    by baileydare16 » May 10, 2019
    Well Mona stopped replying. I messaged her again yesterday evening and didn’t hear anything from her at all, hasn’t read my messages. I’ll message her one more time before I open a dispute with PayPal. It’s frustrating because she already said I can return and get it replaced but now she won’t answer me.
     
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  15. sd_flp
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    by sd_flp » May 10, 2019
    That’s a real shame. You’ve been so patient with all of this (more than I would be), and I am still shocked that she doesn’t want to help. I would have never have thought she would do this. I remember she did an Instagram post a couple months back where she stated that she would replace if you weren’t happy. So seeing her backtrack with you is shocking and rather disappointing.

    Ugh, I’m so, so sorry. :(2 I think you should be able to get PayPal side with you since you have a lot of evidence showing you were willing to work with her. Please keep us posted.

    Edit: weird, I can’t find that post, anymore.
     
    Last edited: May 10, 2019
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  16. baileydare16
    Shiny_Rock

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    by baileydare16 » May 10, 2019
    I will! I remember that post too and when I mentioned it she said fine I could send it back to get a replacement. Well when I suggested she sends a new stone, I get it set at a local jeweler and mail the old stone back to her she didn’t reply for 5 hours then sent me a message saying “sorry for the late reply” but didn’t address any actual messages I sent lol. So I messaged her again asking about it and she didn’t even open the message at all. Real shame because I was going to order my wedding bands, a ring for my man and I was hoping to get earrings but I don’t feel comfortable ordering from her anymore and I just hope she doesn’t treat anyone else this way. I’ll ask one more time Sunday evening when it’s rheir Monday and if she doesn’t respond then I’m going to go ahead and get PayPal to step in. The only issue is she didn’t break down the individual costs on the invoice so I don’t know how that’ll work. Maybe a 40% refund or partial refund? Maybe she’ll reply once I open a dispute.
     
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  17. sd_flp
    Shiny_Rock

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    by sd_flp » May 10, 2019
    She must have deleted it; I’m glad you saw it, too because for a moment I though I imagined it! Really, that is super shady on her part, and like I said, I’m really disappointed. Personally your experience had given me pause; I was going to have her make earrings for me after my OMC project but I may just go through Starsgem. :(2 It’s a bummer because I wanted to give her more business and I am definitely going to make earrings.

    Personally I think a 40 percent refund is more than fair. I wish she were willing to work with you on this and just cut you a stone because it wouldn’t cost her much to fix this!
     
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  18. baileydare16
    Shiny_Rock

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    by baileydare16 » May 10, 2019
    That’s what I was thinking! It would be less expensive for her to cut a new stone. I even offered to pay shipping to return the old stone. At least Starsgem was willing to admit they messed up on my last order with them. I’m just more upset that she is being so stubborn over the entire situation. When she suggested I should have had it set in yellow gold because it would match the stone more I felt really cheated because that’s basically her way of admitting the stone isn’t GH.
     
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  19. miafab
    Rough_Rock

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    by miafab » May 11, 2019
    No worries ;-) I was just being greedy!
    Post pictures of the earrings when you get them! That's so cool to have a trusted local jeweler.
     
  20. Ra2nl
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    by Ra2nl » May 11, 2019
    8CE7ED96-7442-40FE-A4D9-787B57460EF7.png @baileydare16 @sd_flp
    I have look up the post you mention, maybe this is the one?
    It's a shame and i hope she will keep her promise. I have ordered a loose OMC G color just a few days ago and i hope mine won't be as yellow as yours.
     
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  21. sd_flp
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    by sd_flp » May 11, 2019
    Thanks for finding it! That’s it!

    I would keep that screenshot just in case. I hope yours turns out ok; another PSer got stones that were GH not too long ago and hers aren’t yellow. Please share so we see.
     
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  22. Ra2nl
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    by Ra2nl » May 11, 2019
    When i receive my stone, i'll post it here!
     
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  23. baileydare16
    Shiny_Rock

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    by baileydare16 » May 11, 2019
    Update: she’s now saying she used the best GH rough and had 3 stones cut and selected the best for me :roll: and she said she will sell me an EF stone for $280. I don’t really want to purchase a new stone
     
    Last edited: May 11, 2019
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  24. miafab
    Rough_Rock

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    by miafab » May 11, 2019

    Oh boy I'm so glad she's changed her stance. And so happy for you that you'll have your dream ering :D

    Edit
    Oh, sorry I thought she cut you a new stone? Or is she saying that the one she gave you originally was best of 3?
     
  25. sd_flp
    Shiny_Rock

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    by sd_flp » May 11, 2019
    That’s ridiculous. I would just go to PayPal at this point. She isn’t bothering to give you a refund or an exchange unless you give her a lot more money.

    You’ve given her enough chances. I wouldn’t entertain her anymore because she is clearly not budging.
     
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  26. baileydare16
    Shiny_Rock

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    by baileydare16 » May 11, 2019
    DABF2014-9C4B-4062-8C8E-D0CA7AFC240A.png 7F1FC176-3890-408E-8CD9-4FA507F42778.png 531DB607-B506-47E4-984B-829769CBBB76.png
    So basically this is how the conversation went. after she read the message about shipping a new stone and then I’d ship the old one back she stopped replying and I’ve kinda ran out of patience so I sent her the message about PayPal. She wanted me to pay $280 for an EF stone and still send back the old stone. :snooty: When I sent her more pictures she said she didn’t get a profit from this ring (okay??) as if that is supposed to make me feel better about having a lower color stone than what I thought I was getting. I’m going to open a PayPal dispute tonight.
     
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  27. baileydare16
    Shiny_Rock

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    by baileydare16 » May 11, 2019
    She said the picked the best of the 3 she had cut. Then She offered to cut me a new stone if I paid $280 and sent the old stone back
     
  28. lovedogs
    Ideal_Rock

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    by lovedogs » May 11, 2019
    Enough is enough. Go to paypal. You aren't going to pay her more $$ for her to correct a MISTAKE THAT SHE MADE IN THE FIRST PLACE! That makes no sense.
     
  29. GlitterInMyHair
    Shiny_Rock

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    by GlitterInMyHair » May 11, 2019
    Ok, I just picked up my earrings. Here are a few more pictures and my thoughts.

    Color: they are definitely G/H. My 5-stone OEC diamond ring is H/I colored. The center stone is GIA I color. The moissys are very comparable in color, although they lack a bit of the steeliness and depth of diamonds. IMG_20190511_161439703.jpg

    Here are a couple of close ups. The moissys have a very pretty pattern under the table. But table is a bit too large for an OEC (IMO). I also wish I got smaller 5mm stones, so more of the rose gold "petal" setting could be seen.
    IMG_20190511_155303764.jpg
    IMG_20190511_154505950.jpg
    On ear picture. It's impossible to get a good picture, so I gave up after 15 mins. This is the best of all the bad ones, lol.
    IMG_20190511_162703277_HDR.jpg

    Overall I'm very happy with them. They are definitely very pretty and sparkly.
     
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  30. baileydare16
    Shiny_Rock

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    by baileydare16 » May 11, 2019
    They look beautiful !
     
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