I misunderstood. If you are not getting a refund, then the vendor needs to make this right. With @the_mother_thing’s approval, I’d send her illustrations/explanations to the vendor. If s/he can’t see the differences, I’d call BS.
I think it will really depend on what the documentation you have states, but if they said “here is what we will deliver you” (and you approved the CADs), and they did not deliver what was agreed to, I’m not sure how the vendor can argue with it or PP/CC company would disagree.
Do you have the actual CAD images the vendor sent that you can post (e.g., usually on graph ‘paper’ with different angles, measurements, etc.) vs. the “renderings” of what the finished piece was supposed to look like that they sent? I mean, I’m hardly a CAD pro, but it’s clear to me that the opening for the central diamond in the actual ring is much bigger (creating the gap) than the rendering image, and the central diamond’s prongs are not like what they said (in the rendering) they’d look like, and their own rendering shows two dot-prongs in those corners which are not present in the finished piece.
I mean ... hello! If the vendor is on PS and you are reading this, how can you state that the finished piece IS like the rendering when it clearly is not.
There's no gap here. So the vendor seems to have given you a setting that doesnt match his own cad. Wtf??? That's just silly.
Here are the CAD renders from the vendor. He didn’t put measurements on them but this is the custom setting that he put together. He told me that there has to be a gap because it isn’t a bezel but he didn’t tell me that there would be a gap or that the corners wouldn’t be filled in to make a streamline octagon. I told him that the setting doesn’t look like the CAD. The CAD looks great.
I misunderstood. If you are not getting a refund, then the vendor needs to make this right. With @the_mother_thing’s approval, I’d send her illustrations/explanations to the vendor. If s/he can’t see the differences, I’d call BS.
I’m so sorry that you are having to deal with this.
Then to add insult to injury a hard no to a refund. I'm baffled as to who the vendor is. It just doesn't seem like one of the regulars would send out something like this TWICE. Truly confused. sad
Thanks, I was losing track! It still looks wrong in the second version. Still space between outline bezel and stones. I don't understand why they got this wrong once, much less twice!First time I got it back: a lot of spacing In halo, no milgrain, the stone was set high, and there wasn’t a bridge under the halo.
Second time I got it back. I did have the halo changed to white gold. There is still empty spacing in the halo, which the vendor told me that I wouldn’t notice when I receive the ring, one prong larger than the others, again I was told it wouldn’t be noticeable, and there is still an airline and I was told that it the lowest the stone can be set.
These are the CADs that I approved:
This is the part that makes me irritated. HOW could anyone think you wouldn't notice??? It's so obvious!
ETA: the first ring wasn’t even a half-decent octagon but rather a poorly finished oval. Unsat!
Agreed. I am literally pissed off on BF’s behalf here. It’s like someone took her money, gave her a shotty attempt at a custom ring, and said ‘yea it’s flawed but you won’t notice ... and btw you won’t get a refund/remake for my shotty work’.
Mistakes, misunderstandings and misinterpretations happen with custom projects ... but how a vendor deals with those situations reveals his/her true character. I hope I never do business with whomever this vendor is - PS advertiser/favorite/darling or not. Wrong is wrong.
Given the vendor’s responses and apparent poor eyesight to see their own poor workmanship, I’d just start the process with PayPal & your credit card company to get the refund wagon fired up. Then, when it’s all said and done, I’d go to BGD or someone else to get the quality service you’re after for your money. Don’t waste any more of your precious time dealing with this insanity ... life’s too short and you’ve given the vendor ample opportunity to make it right/do the right thing.
Good luck ... and please, check your email when you have a moment.
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