kb1gra|1445733237|3941793 said:I'm so confused by all the responses that this makes sense.
You buy a new car. You trade in your old car and lay out cash for the rest. You have now purchased a car for $20,000, paid $15,000 in cash, and the dealer has received your old car, worth $5000 (probably plus some as they're going to make money when they sell it) and your $15,000 in cash. You and the dealer agree that you can trade in the car you just bought down the line for $15,000.
Three years later you go back into the dealer and you want to trade in your car.
Dealer now says you will only get $10,000 for your car, because you didn't pay the full amount for the first one.
Except you did. You lost $15,000 in cash plus your old car, and the dealer gained $15,000 in cash plus your old car.
So now, the dealer is saying that they get your old car for free, because they gave you the money last time, so now they need to collect it from you this time - except YOU GAVE THEM YOUR CAR FOR IT.
The only way this possibly works is if you got some kind of ACTUAL discount - a cash discount - that you did not provide anything in exchange for. If you gave them something in exchange for the money, that is double dipping.
Frankly, this has encouraged me not to do business with this vendor, at all - and I'm confused by the rabid defense of a policy that was NOT stated, nor does it make ANY sense, nor is it FAIR to the consumer, and further that you're all telling her what she SHOULD have done instead so as to not be in this situation, when I think it's pretty clear that she did not anticipate this situation.
I think she is being ripped off for the $1600 and change and I eagerly anticipate Whiteflash's explanation of how they can receive a diamond, provide a cash value for it, and then refuse to recognize that cash value in a later transaction - while they still have either the stone or the money from the sale of the stone.
No what they are giving is only $15000 back in trade up what she paid in cash but not the full $20000 which was the original price of the car. If she keeps the current ring she loses nothing and gained a better as in bigger probably diamond by trading in her old one. This does not carry forward into a second purchase though where only the money they received from her as income in their sales ledger is available for re-use in another upgrade. They did a favour in a separate deal off the books for the second-hand diamond.
If the customer then wants to upgrade that diamond again and loose the money they gave her in the diamond that is up to the customer and nothing to do with the company or Whiteflash. She was given money by them she gave a diamond not money.