justginger
Ideal_Rock
- Joined
- May 11, 2009
- Messages
- 3,712
Anyway, I found a pair listed on ebay and decided to contact the seller about a couple of things. This is what I wrote to her:
Hello,
Just wondering if you could confirm that these stones are "eye clean" (as in, when viewing from head on there are no visible inclusion from a distance of ~8 inches)?
Additionally, your return policy includes a 15% restocking fee, unless the item is "grossly misrepresented." What difference in clarity/color would fall into that category?
Cheers
This is what I received in response:
I thank you for your interest,however I do not deal with 0 feedbacks. Everything you asked is answered in the description and in our return policy you should take the time to read these things and look at the persons feedback before you ask questions .
This is what I wrote back:
I have 20 feedbacks. I''ve been on Ebay for 5 yrs, but have not had a transaction since moving to Australia. Although it is not applicable to me, you should advertise your unwillingness to deal with 0 feeback bidders.
Furthermore, not only did you avoid the valid questions I asked, you were extremely rude. I read every word of the very little info you provided. There is NO mention of "eye cleanliness." Some SI diamonds are eye clean, some are not. I wanted to know if the inclusions in these stones were visible from a distance with which I am comfortable.
Using terms like "grossly" in regards to misrepresentation, without further clarification when questioned, suggests to me that you are leaving yourself an escape route out of a disputed transaction. How much lower would the color have to be in order for you to agree it was misrepresented? K? M? It''s cleverly subjective.
You''ve certainly lost a prospective customer in me - next time just answer legit questions and don''t be rude.
And the response I received this morning:
I do not need a zero feedback person telling me how to run my business. You think you know something but your idiotic response shows otherwise. If a stone is SI1 it means slightly included genius which means you can not see inclusions without the aid of magnifacation. The only thing that was lost here was my valuble time answering a question to someone who thinks they are going to outsmart everyone. You are a time waster not a customer.If this is your five year track record on ebay20 feedbacks then you better stick to garage sales and goodwill that is where you need to shop.You have been blocked from our site do not contact us again for any reason.
I can''t believe this person has gotten to an ebay power seller status with this kind of vague return policy and attitude problem. I admit I flared up in my response, but honestly she was rude -- I was enquiring because I was interested. I was not trying to waste her time. And I *had* read every word on her listing/in her store.
Anyway, for those who would like to avoid ever making the mistake of enquiring about one of her auctions, her user ID is lynnestate.
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