clearfading
Shiny_Rock
- Joined
- Mar 29, 2016
- Messages
- 318
Hiding the GIA number on the report!! That irks me! Be transparent. If your pricing sucks, bring it down to a competitive level.
This is a conundrum for us!
We have a consultancy style approach. Since nobody is on commission here we take on the role of customer advocate. So our 'selling' is geared to making sure the customer is fully informed about our products, services and policies, and that we gather all the info from the customer necessary to recommend the right product for that particular customer.
But since every diamond is unique and since our inventory is available for sale 24/7, we often have customers who are considering a given stone only to find it sold to someone else. So, at a certain point a consultant may give a customer a heads up that someone else is seriously considering the same diamond, or the diamond is in a couple of shopping carts, or that the diamond has been viewed a lot. This could sound "salesy". On the other hand, we have had customers who have lost out on a diamond tell us 'you should have TOLD me that someone else was looking at that diamond!".
So it's a bit of a no-win situation. I'd be interested to hear thoughts on this dilemma...
oh i have something i hate from the opposite end of the spectrum
when i go to buy someone at lunchtime or afterwork in my workclothes and get ignored
that (i mean you) is so awsome !Haha I have a baby face and am “edgy“ in styling (tattoos and shaved head) and so many sales people assume I’m a college punk peeking around to see how the other half lives.
Ummm...I’m in my 30s. And a doctor. With a bling addiction . Ignore at your own risk...
I loathe when someone tries to upsell me or asks for my husband.
if i can shear a similar story but from the other side of the counterWow I cannot (no I can) believe this still happens. Unfreaking believable. In this day and age. We have so far to go on so many levels. SMH.
That would piss me off so much that I would absolutely not purchase from them ever. And have a chat with the owner/manager/whoever is in charge and let them know why.
Well, speaking from a vendor's point of view, and our own situation, we have a liquidation sale on that will probably last a few years at least. My husband was a wholesale supplier to jewelers, and he is reaching retirement age. Because he was a supplier, we have a very large inventory. Being a "mom and pop" shop, we only have the time to list so many items at a time, so it will take us awhile to list, release and sell everything. That being said, in our case, we are accredited by the Better Business Bureau, so I guess that helps people with the trust issue.
I can't speak for other vendors. Every situation is different, as it is in life. I would just recommend researching each specific situation that you come across.
I hope that helps?
Thank you! I see that we need better photos in the listing. The video shows it very well.OMG I'm in love with this sapphire!
Radiant Cut Green Sapphire 2.14cts September Birthstone
Unique radiant cut green sapphire precision cut for custom jewelry. size: 8.3 x 5.4 mm radiant emerald cut. weight: 2.14cts. clarity: eye clean. color: green with secondary yellow color. origin: Ceylon. inventory: SBG8 Treatment: None, other than heat treatment is assumed. Please read this blog...pristinegemstonejewelry.com
ps. New and improved photos being posted at this moment.OMG I'm in love with this sapphire!
Radiant Cut Green Sapphire 2.14cts September Birthstone
Unique radiant cut green sapphire precision cut for custom jewelry. size: 8.3 x 5.4 mm radiant emerald cut. weight: 2.14cts. clarity: eye clean. color: green with secondary yellow color. origin: Ceylon. inventory: SBG8 Treatment: None, other than heat treatment is assumed. Please read this blog...pristinegemstonejewelry.com
I agree @mrs_b I may want to know about an item but if it says message me for dibs and deets I pass it over..I hate the whole 'ask me to tell you the price!' routine. If you don't put a price on something, it says to me that it's one price for me, and a different one for somebody else. I hate that. And perpetually asking for prices is a bore - both for me and for the vendor. And, according to a different thread recently on this board, it's also a good way to get yourself blocked by a bad tempered vendor!
I’d forgotten about the time the garage delivered a new car, and the guy said, there’s a bunch of flowers in the back for you. I asked him why, and he said because the car was obviously your husband’s choice. I told him I’d give the flowers to my husband, as the car was most definitely my choice
Omg...That makes me crazy...When I bought my car recently he asked my husband how he wanted to pay for MY car. I pulled out the checkbook and told him it was my car and I was paying. My husband laughed but the guy turned red.I’d forgotten about the time the garage delivered a new car, and the guy said, there’s a bunch of flowers in the back for you. I asked him why, and he said because the car was obviously your husband’s choice. I told him I’d give the flowers to my husband, as the car was most definitely my choice
This is a conundrum for us!
We have a consultancy style approach. Since nobody is on commission here we take on the role of customer advocate. So our 'selling' is geared to making sure the customer is fully informed about our products, services and policies, and that we gather all the info from the customer necessary to recommend the right product for that particular customer.
But since every diamond is unique and since our inventory is available for sale 24/7, we often have customers who are considering a given stone only to find it sold to someone else. So, at a certain point a consultant may give a customer a heads up that someone else is seriously considering the same diamond, or the diamond is in a couple of shopping carts, or that the diamond has been viewed a lot. This could sound "salesy". On the other hand, we have had customers who have lost out on a diamond tell us 'you should have TOLD me that someone else was looking at that diamond!".
So it's a bit of a no-win situation. I'd be interested to hear thoughts on this dilemma...
Just for the record, I have a natural latex mattress and love it lol!I had a mattress salesman at the Texas State Fair go on a tangent how he was straight commission, and how difficult it was to get proof of his income for a home loan I was like.....uh, dude..... I just want to know about latex and hybrid mattresses. It feels like a "sales-at-any-cost" approach, I have to research things like crazy before I pull the trigger on anything. I don't do impulse. Anyone trying to push for a same-day sale, pushes me right out the door.
I had a telemarketer call me every hour on the hour from 8 am to 9 pm every single day. I would answer and not give them the chance to talk but tell them to remove my number from the call list and they would still call. The last time I told the lady they call every hour every day. She said no, I show that we have never called. I firmly told her that you call, I can prove it and you have been instructed to remove my number. This has now turned into harassment and stalking and the app on my phone can pinpoint exactly where and what number you’re calling from and after I file charges against you and your company, you’re going to be looking for another job! I guess I got thru to her because the robocalls really slowed down.I loathe telemarketing calls. At all hours. Infuriating. And it's not just limited to our landlines. However it's mostly on the landlines. My dh doesn't want to give up our land lines though so we are stuck. I never answer the phone if I don't recognize the number. I am just over dealing with telemarketers. And they are always so freaking annoying too. I say excuse me please remove us from your calling list and they keep talking. So I hang up. Yes even for police charities etc. Really makes me angry. Don't freaking call my home ever again. I don't say that but I think it. I do say remove us from your call list please and then I hang up because inevitably they just keep talking. And when they call in the evening I really get pissed. I am awake before 4AM and do not call me at 8:30 PM or I will come to your home and hurt you. Not really but we do have the ringer off in the bedroom now since we got a few late calls.
Yup telemarketing phone calls and telemarketers in general get me pretty heated.
What I also don't like is if the price is not listed as on IG etc. and I have to ask about a price. I do not care for that. Don't waste my time and I prefer not to waste yours. I prefer to see the price beforehand so I can know if it is within my realm of possibility and if not no one's time is wasted by needless questions if you kwim. That is an annoying sales tactic I could do without.
This is a conundrum for us!
We have a consultancy style approach. Since nobody is on commission here we take on the role of customer advocate. So our 'selling' is geared to making sure the customer is fully informed about our products, services and policies, and that we gather all the info from the customer necessary to recommend the right product for that particular customer.
But since every diamond is unique and since our inventory is available for sale 24/7, we often have customers who are considering a given stone only to find it sold to someone else. So, at a certain point a consultant may give a customer a heads up that someone else is seriously considering the same diamond, or the diamond is in a couple of shopping carts, or that the diamond has been viewed a lot. This could sound "salesy". On the other hand, we have had customers who have lost out on a diamond tell us 'you should have TOLD me that someone else was looking at that diamond!".
So it's a bit of a no-win situation. I'd be interested to hear thoughts on this dilemma...
We have the identical conundrum. I’m following the suggestions being made. Thank you, all.
Wink
I find Honesty works!This is a conundrum for us!
We have a consultancy style approach. Since nobody is on commission here we take on the role of customer advocate. So our 'selling' is geared to making sure the customer is fully informed about our products, services and policies, and that we gather all the info from the customer necessary to recommend the right product for that particular customer.
But since every diamond is unique and since our inventory is available for sale 24/7, we often have customers who are considering a given stone only to find it sold to someone else. So, at a certain point a consultant may give a customer a heads up that someone else is seriously considering the same diamond, or the diamond is in a couple of shopping carts, or that the diamond has been viewed a lot. This could sound "salesy". On the other hand, we have had customers who have lost out on a diamond tell us 'you should have TOLD me that someone else was looking at that diamond!".
So it's a bit of a no-win situation. I'd be interested to hear thoughts on this dilemma...
@SMGB Good to know! We have a memory-foam that's 5 years old. I'm ready to get a high-end mattress, without the extra cheesy sales tactics ya know?Just for the record, I have a natural latex mattress and love it lol!
Haha @JPie I will sometimes say, “I’ll discuss it with my husband.” That's usually if I want more time to think it over. I usually make the decisions because he’s always traveling on business. It’s usually the older salespeople that say that..and I’m not young. The young salespeople usually don’t make those kinds of comments. I was surprised because this guy was young enough to blush!Thank goodness I have not had any salesperson ask to speak to my husband. I will admit, however, that I'm probably not helping the cause. My favorite excuse to politely turn down a large purchase is to say, "Let me check with my husband!"
Haha @JPie I will sometimes say, “I’ll discuss it with my husband.” That's usually if I want more time to think it over. I usually make the decisions because he’s always traveling on business. It’s usually the older salespeople that say that..and I’m not young. The young salespeople usually don’t make those kinds of comments. I was surprised because this guy was young enough to blush!