Warning - awful packaging from Neo Lab Diamonds

[MillieLou]

I'd just return them. They aren't mind clean any more. You paid for brand new diamonds in perfect condition, not probably-OK-I-hope bashed around diamonds.

 

[swaye2010]

This happened to me with a tourmaline last summer. It was definitely sent through a stamper and broke the culet point off my stone. It is so frustrating when this happens! It was one of a kind so I couldn’t just return it.

I would look them over really well and maybe bring them to your jeweler before they are set. If it was the center, I would say definitely but the side stones might need a professional opinion since they are so small. The jeweler should be able to tell you if you should exchange them.

I think your proporations for your stone look great. They don’t over power your center stone and they always looks a little larger when set.

 

[Mreader]

I would be so sad about the tourmaline! So sorry that happened to you. I sent the sides stones back and they are sending me new ones.

 

[LilAlex]

They said that to create the diamonds In a lab is 1000 times more pressure than a letter machine would do

...and yet many chip from a knock on a hard countertop. Stupid argument, that.

I would just return. It's not your responsibility to prove that they were not damaged.

This would color my joy in the resultant ring. I'm not superstitious -- but I do get annoyed!

 

[Mreader]

...and yet many chip from a knock on a hard countertop. Stupid argument, that.

I would just return. It's not your responsibility to prove that they were not damaged.

This would color my joy in the resultant ring. I'm not superstitious -- but I do get annoyed!

Yes it was a silly argument. But at least I am getting new ones now, they are a tad different in measurements so I'll be able to check. Perhaps this will prompt them to always use good packaging in the future. As another PSer said hers were shipped normally so it's really weird.