- Jul 27, 2009
I’m not sure stores that you can walk into at any time they’re open and spend as much time as you want getting advice for free is the future of retail, but yes, I think merchants who actually add value are going to have a place at the table. Possibly even a big place. “Buy for a dollar, sell for two” is gone for good.
Part of the reason that so many doors have closed is the reluctance of many to give up both the "keystone" mentality and the veil of secrecy maintained around many aspects of the business. Modern consumers will not tolerate it.