devthinksnpink
Rough_Rock
- Joined
- Feb 11, 2015
- Messages
- 43
Good Morning, Hope everyone is having a better week then I am. Let me give a little back story in 2012 my now husband proposed with a very pretty ring. It was from Jared and he paid a good amount of money for it (about 20K-- which was huge to a then 24 year old) The store was 1.45 carats in a white gold scott kay setting.
Diamond: AGS0008637206
Round Brilliant
7.32x7.39 x 4.45 mm
AGS Ideal
AGS H
1.456 carats.
The ring was very pretty to look at but started to have problems right away. First about 3 months after I got it side stones started to fall out, then at about 5 months the entire ring broke-- I mean it was a squat oval missing 10 stones and the whole head sideways-- I was at work at the time and bumped it on a rack (not hard enough to even hurt my hand!) Well they repaired it again. The next few years I had it repaired many times. At my last check up not only did they say all my prongs were loose again but my center stone is chipped- I was so frustrated and was about to blow I went out side to call my husband came back and they told me their mistake it was just dirty--I stormed out in frustration. Last weekend weekend while out to dinner my hand started bleeding--- the entire side of the ring not only lost stones but the metal completely broke and was cutting into my finger! Well fast forward to Monday night my hubs takes it to a different more local Jared-- and they tell him not only does the setting need to be completely rebuilt but the center stone is loose enough to come out, the prongs are damaged and the center stone is Badly chipped. How does that happen?!?! I wear my ring maybe 1-2 days a week usually out to dinner-- that's it.
The most frustrating part was Jared solution-- They are going to send it away for 2 months-- and replace it with an "equal" stone of there choosing and reset it in my busted but fixed setting. SO my husband being the diplomat he is asked if he could choose the new stone.... answer no.... then said can I choose if I upgrade (double value) they say no again that we would have to wait 2 month get the replacement stone and talk about exchanging that.
He came home and I lost it. After frustration and tears we decided to make through our Jewelers Mutual. He called this morning and started the ball rolling. I am really confused about the entire thing thought
SO hubs paid 17500 for the stone and $1500 for the setting- 21k and change total after tax We have it appraised at about $24k --
I DO NOT WANT TO WORK WITH JARED!- am I going to be forced to? They asked what jeweler I said Bluenile-- Is there a better choice that works with JM?
Since I am replacing I don't want the same setting that kept breaking-- is this possible?
I want to upgrade some-- is that possible?
Has anyone filed a claim?-- how long does it take?
What happens to my damaged ring?
How do I find a new better stone?
Can anyone please help-- I'm so overwhelmed with the whole thing. I'm not sure what to do next.
Diamond: AGS0008637206
Round Brilliant
7.32x7.39 x 4.45 mm
AGS Ideal
AGS H
1.456 carats.
The ring was very pretty to look at but started to have problems right away. First about 3 months after I got it side stones started to fall out, then at about 5 months the entire ring broke-- I mean it was a squat oval missing 10 stones and the whole head sideways-- I was at work at the time and bumped it on a rack (not hard enough to even hurt my hand!) Well they repaired it again. The next few years I had it repaired many times. At my last check up not only did they say all my prongs were loose again but my center stone is chipped- I was so frustrated and was about to blow I went out side to call my husband came back and they told me their mistake it was just dirty--I stormed out in frustration. Last weekend weekend while out to dinner my hand started bleeding--- the entire side of the ring not only lost stones but the metal completely broke and was cutting into my finger! Well fast forward to Monday night my hubs takes it to a different more local Jared-- and they tell him not only does the setting need to be completely rebuilt but the center stone is loose enough to come out, the prongs are damaged and the center stone is Badly chipped. How does that happen?!?! I wear my ring maybe 1-2 days a week usually out to dinner-- that's it.
The most frustrating part was Jared solution-- They are going to send it away for 2 months-- and replace it with an "equal" stone of there choosing and reset it in my busted but fixed setting. SO my husband being the diplomat he is asked if he could choose the new stone.... answer no.... then said can I choose if I upgrade (double value) they say no again that we would have to wait 2 month get the replacement stone and talk about exchanging that.
He came home and I lost it. After frustration and tears we decided to make through our Jewelers Mutual. He called this morning and started the ball rolling. I am really confused about the entire thing thought
SO hubs paid 17500 for the stone and $1500 for the setting- 21k and change total after tax We have it appraised at about $24k --
I DO NOT WANT TO WORK WITH JARED!- am I going to be forced to? They asked what jeweler I said Bluenile-- Is there a better choice that works with JM?
Since I am replacing I don't want the same setting that kept breaking-- is this possible?
I want to upgrade some-- is that possible?
Has anyone filed a claim?-- how long does it take?
What happens to my damaged ring?
How do I find a new better stone?
Can anyone please help-- I'm so overwhelmed with the whole thing. I'm not sure what to do next.