When my ring was purchased about 6 years ago, it was sent back an additional two times due to the prongs being set incorrectly. Since then, the ring has gone through three upgrades with each time being sent an average of 2 times due to poor workmanship on the jewler when setiting the ring in the new prongs. I recently sent my ring into the jeweler to set a scratch removed and to have the prongs changed to "V" prongs which I had been comtemplating for several years and decided to do at the same time. Due to the on-going dis-satisfaction with the jeweler, I met with the new manager of this retail jewelry store to specify my concerns and history with their jewlers in the past. This manager set up a one-on-one consultation with their jeweler whom I met with and specified how I would like the prongs set (even heads, symetry, etc.). After meeting with the manager and jeweler, I was confident that the problem was solved.
Unfortunately, when I picked up my ring, all the prongs on the head were different sizes, nor were two of them "flush" with the diamond. The prongs going up to the diamond weren''t straight and one of them isn''t even a "v", but a blob of metal. The scratch I requested to be buffed out was, but then a new scratch in a different location was created. Several of the prongs leading up the diamond are severly scratched with the visible eye and slightly wavy. To top it off, the band is smaller. I thought it was just me because sometimes, my finger gets "fatter" at night vs. in morning, but I tried it on again this morning and it''s still difficult to put on.
Has anyone heard of anyone being able to go to an different/independant jeweler to get rings fixed and sending the "bill" to their jeweler. Or being able to sell the ring back after the 90 days has passed due to disatisfaction with the jewler''s workmanship? I wish I could fire this retail jewelry store and get my money back but I''ve already paid for the entire ring and the return date has already passed.
Please note that I don''t know if this jeweler is the same one they''ve used for the 6 years I''ve been with them. In the past, when I''ve had the same problem, I''ve request a different jeweler work on it and even at one time, their engraver fixed my ring because I was told that on rare occasions he does this work because he is very detail oriented. During one of my upgrades, I asked for him again but they brushed it off and said their new jewler was great which he ended up not being.
This retail store has recently gone through some staff changes due to similar problems with other customers but it appears nothings changed. The manager I met with even specified on the work order that he was to see the finished ring to make sure it was done correctly before I was called but that request was completely ignored. On top of that he never even called to apoligize or explain what happened. When I went to pick up my ring and noticed how bad it looked, I asked if this manager had seen it and they said no. Instead they started another work order to send back to the jeweler. What''s the point of sending it back to same jeweler who messed it up in the first place? I requested that this manager call me today which is what I''m waiting for but I don''t know what to say to him. I''ve lost all confidence in his ability as well as their jeweler. Any suggestions?
Unfortunately, when I picked up my ring, all the prongs on the head were different sizes, nor were two of them "flush" with the diamond. The prongs going up to the diamond weren''t straight and one of them isn''t even a "v", but a blob of metal. The scratch I requested to be buffed out was, but then a new scratch in a different location was created. Several of the prongs leading up the diamond are severly scratched with the visible eye and slightly wavy. To top it off, the band is smaller. I thought it was just me because sometimes, my finger gets "fatter" at night vs. in morning, but I tried it on again this morning and it''s still difficult to put on.
Has anyone heard of anyone being able to go to an different/independant jeweler to get rings fixed and sending the "bill" to their jeweler. Or being able to sell the ring back after the 90 days has passed due to disatisfaction with the jewler''s workmanship? I wish I could fire this retail jewelry store and get my money back but I''ve already paid for the entire ring and the return date has already passed.
Please note that I don''t know if this jeweler is the same one they''ve used for the 6 years I''ve been with them. In the past, when I''ve had the same problem, I''ve request a different jeweler work on it and even at one time, their engraver fixed my ring because I was told that on rare occasions he does this work because he is very detail oriented. During one of my upgrades, I asked for him again but they brushed it off and said their new jewler was great which he ended up not being.
This retail store has recently gone through some staff changes due to similar problems with other customers but it appears nothings changed. The manager I met with even specified on the work order that he was to see the finished ring to make sure it was done correctly before I was called but that request was completely ignored. On top of that he never even called to apoligize or explain what happened. When I went to pick up my ring and noticed how bad it looked, I asked if this manager had seen it and they said no. Instead they started another work order to send back to the jeweler. What''s the point of sending it back to same jeweler who messed it up in the first place? I requested that this manager call me today which is what I''m waiting for but I don''t know what to say to him. I''ve lost all confidence in his ability as well as their jeweler. Any suggestions?