Violetphoenix
Shiny_Rock
- Joined
- Sep 24, 2014
- Messages
- 139
Hello everyone! Finally decided to post about my missing ring, in hope I may be lucky that someone might recognize it or have seen it floating around somewhere and let me know, I will forever be grateful. I also would like to ask the forum for advice what should I do in this case, when the ring I purchased, shipped from the seller's bench was missing.
Some of you might remember that I posted a free form pink tourmaline ring on "show me the bling" thread back in October 2015. It was an oval pink Stewart Mine tourmaline set in a free form 18k yellow gold setting. I haven't had a chance wearing this ring even once except only to put it on to take few photos of the ring so I can show it off on PS before it went back to the jeweler/bench for an adjustment. Here are few pics of the ring.
To make long story short....I purchased the ring from a reputable, PS recognized seller. He had his bench, who designed and made the ring, sized it for me. I received the ring, happy with the sizing but the stone look crooked. I contacted the seller, sent him few pics of the ring. He agreed with my observations, emailed me back with instruction, name and address of the jeweler/bench who made the ring and told me to ship it back directly to the bench to save shipping time.
Jeweler/bench received ring from me, told me he fixed it and sent back to me via insured USPS priority.
I received the package, all the original jewelry box was inside the package, but the ring was not there.
Immediately I contacted both the jeweler and seller. Both suggested that I should file a lost claim.
I did all I could, submitted claim and appealed twice but claim was denied, USPS decided there was no evidence the package was damaged therefore they're not liable for the missing content.
I do realize this isn't anyone's fault. It's a misfortune situation, but in this situation who would be financial responsible for a remake of another ring? I bought the ring because of this special stone, where it came from, who cut it, and of course how unique this ring was.
Is it the seller's sole responsibility, the jeweler/bench, or me? The seller and I did agreed that we had no doubt that the jeweler/bench did put the ring inside the jewelry box.
Please remember, I'm not posting this to bash the seller, but to get some insight as what procedure do I need to do now?
Here are few pics of the ring
Some of you might remember that I posted a free form pink tourmaline ring on "show me the bling" thread back in October 2015. It was an oval pink Stewart Mine tourmaline set in a free form 18k yellow gold setting. I haven't had a chance wearing this ring even once except only to put it on to take few photos of the ring so I can show it off on PS before it went back to the jeweler/bench for an adjustment. Here are few pics of the ring.
To make long story short....I purchased the ring from a reputable, PS recognized seller. He had his bench, who designed and made the ring, sized it for me. I received the ring, happy with the sizing but the stone look crooked. I contacted the seller, sent him few pics of the ring. He agreed with my observations, emailed me back with instruction, name and address of the jeweler/bench who made the ring and told me to ship it back directly to the bench to save shipping time.
Jeweler/bench received ring from me, told me he fixed it and sent back to me via insured USPS priority.
I received the package, all the original jewelry box was inside the package, but the ring was not there.
Immediately I contacted both the jeweler and seller. Both suggested that I should file a lost claim.
I did all I could, submitted claim and appealed twice but claim was denied, USPS decided there was no evidence the package was damaged therefore they're not liable for the missing content.
I do realize this isn't anyone's fault. It's a misfortune situation, but in this situation who would be financial responsible for a remake of another ring? I bought the ring because of this special stone, where it came from, who cut it, and of course how unique this ring was.
Is it the seller's sole responsibility, the jeweler/bench, or me? The seller and I did agreed that we had no doubt that the jeweler/bench did put the ring inside the jewelry box.
Please remember, I'm not posting this to bash the seller, but to get some insight as what procedure do I need to do now?
Here are few pics of the ring