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JannPaul Customer Service

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
İ keep getting amazed by the exeptional customer service by JannPaul and İ havent even paid(only deposit) and ordered my ring yet(waiting on ring sizer to arrive whwre my partner lives), however they continue to send me more information and in this case HAs and ASET imagery of my stone. Along me checking up etc
İ highly recommend them 10/10 customer service.
Give them a try H&A 0.771 G VS1 AGS 104111417004.jpg Aset 0.771 G VS1 AGS 104111417004.jpg Actual (Table) 0.771 G VS1 AGS 104111417004.jpg CERT 0.771 G VS1 AGS 104111417004.jpg Ideal 0.771 G VS1 AGS 104111417004.jpg
 

Kim N

Brilliant_Rock
Premium
Joined
Oct 6, 2005
Messages
1,816
That is truly a gorgeous diamond.
 

CutMonkey

Rough_Rock
Joined
Jun 5, 2003
Messages
84
İ keep getting amazed by the exeptional customer service by JannPaul and İ havent even paid(only deposit) and ordered my ring yet(waiting on ring sizer to arrive whwre my partner lives), however they continue to send me more information and in this case HAs and ASET imagery of my stone. Along me checking up etc
İ highly recommend them 10/10 customer service.
Give them a try

I had been talking to them about a Decagon, and I have been very impressed by their customer service. Very responsive, very helpful, and not the least bit pushy.

They don't currently have a Decagon in the parameters I'm looking for, but if they do find one sometime soon, I will have to think long and hard about whether the additional complications/duties of importing from Singapore to the US make sense vs buying from one of the (also amazing) SIC vendors here.
 

munchee

Brilliant_Rock
Joined
Feb 12, 2011
Messages
617
I had been talking to them about a Decagon, and I have been very impressed by their customer service. Very responsive, very helpful, and not the least bit pushy.

They don't currently have a Decagon in the parameters I'm looking for, but if they do find one sometime soon, I will have to think long and hard about whether the additional complications/duties of importing from Singapore to the US make sense vs buying from one of the (also amazing) SIC vendors here.

I read that we might not need to pay duty if its shipped loose but I’m not so sure maybe you can open a thread and ask other PSer
 

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
I read that we might not need to pay duty if its shipped loose but I’m not so sure maybe you can open a thread and ask other PSer

Does the USA have a free trade agreement with singapore.

İ know me.living in Australia dont pay duty from the USA under the FTA but have to for singapore.
 

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
I had been talking to them about a Decagon, and I have been very impressed by their customer service. Very responsive, very helpful, and not the least bit pushy.

They don't currently have a Decagon in the parameters I'm looking for, but if they do find one sometime soon, I will have to think long and hard about whether the additional complications/duties of importing from Singapore to the US make sense vs buying from one of the (also amazing) SIC vendors here.

Oo decagon nice.
Yes they showed me a couple of their white series stones on the live stream consultation and boy were they amazing unfortunatley out of my budget otherwise i probably would of purchased it.

They are very friendly and transparent. They educate and not force a sale. They let the stone speak for.itself.
Whilst explaining the characteristics about it
 

CutMonkey

Rough_Rock
Joined
Jun 5, 2003
Messages
84
I read that we might not need to pay duty if its shipped loose but I’m not so sure maybe you can open a thread and ask other PSer

Does the USA have a free trade agreement with singapore.

İ know me.living in Australia dont pay duty from the USA under the FTA but have to for singapore.

I started a separate thread here:


My understanding is that the US does have a FTA with Singapore, but I'm not clear on the details or how it works in practice.
 

flyingpig

Ideal_Rock
Premium
Joined
Nov 7, 2015
Messages
2,889
You can ask JannPaul. Although vendors often avoid talking about duty and taxes in general, they should know how taxes and duties work for US customers.
 

La2020

Brilliant_Rock
Joined
Nov 15, 2020
Messages
626
İ keep getting amazed by the exeptional customer service by JannPaul and İ havent even paid(only deposit) and ordered my ring yet(waiting on ring sizer to arrive whwre my partner lives), however they continue to send me more information and in this case HAs and ASET imagery of my stone. Along me checking up etc
İ highly recommend them 10/10 customer service.
Give them a try H&A 0.771 G VS1 AGS 104111417004.jpg Aset 0.771 G VS1 AGS 104111417004.jpg Actual (Table) 0.771 G VS1 AGS 104111417004.jpg CERT 0.771 G VS1 AGS 104111417004.jpg Ideal 0.771 G VS1 AGS 104111417004.jpg

Nice one! Is Eugene the one who is working on this?
 

La2020

Brilliant_Rock
Joined
Nov 15, 2020
Messages
626
Oo decagon nice.
Yes they showed me a couple of their white series stones on the live stream consultation and boy were they amazing unfortunatley out of my budget otherwise i probably would of purchased it.

They are very friendly and transparent. They educate and not force a sale. They let the stone speak for.itself.
Whilst explaining the characteristics about it

The decagon is on my wish list... :kiss2:
 

AprilBaby

Super_Ideal_Rock
Premium
Joined
Jul 17, 2008
Messages
11,886
Gorgeous choice!
 

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
What a gorgeous diamond! Congratulations! I like their videos on YouTube - very educational.

Yes they have been very helpful.
İ watched many many videos of them along with Garrys videos good old gold hp etc
However JPs videos are something else
JP and Good Old Gold have amazing content

İ even have a video made for my stone
 

La2020

Brilliant_Rock
Joined
Nov 15, 2020
Messages
626
Yes they have been very helpful.
İ watched many many videos of them along with Garrys videos good old gold hp etc
However JPs videos are something else
JP and Good Old Gold have amazing content

İ even have a video made for my stone

Yes this is my favourite part too. Eugene followed up with me with videos to show the light performance of the ones I m considering.

It's amazing that the stones of JP look flawless. So glad that I can pop by anytime to look at what they have to offer coz the experience in person is even more amazing.



Did they show you the view of the diamonds in this rotating chamber?
 

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
Yes this is my favourite part too. Eugene followed up with me with videos to show the light performance of the ones I m considering.

It's amazing that the stones of JP look flawless. So glad that I can pop by anytime to look at what they have to offer coz the experience in person is even more amazing.



Did they show you the view of the diamonds in this rotating chamber?

Yes they did. They showed under all different lighting conditions and scopes.

Are you addictedtodiamonds? İ watched your videos aswell when i was searching i commented on your JA post.
 

La2020

Brilliant_Rock
Joined
Nov 15, 2020
Messages
626
Yes they did. They showed under all different lighting conditions and scopes.

Are you addictedtodiamonds? İ watched your videos aswell when i was searching i commented on your JA post.

Yup yup.. My personal blog to journal all my purchase experiences. :)
 

TripEx

Shiny_Rock
Joined
Jan 18, 2021
Messages
146
Yup yup.. My personal blog to journal all my purchase experiences. :)

İ watched your videos and asked for eugene based on your video at JP thank you. This is another post of the stone
Please have a look thanks again!!
Your new criscutt looks nice aswell
 

DRSAMURAI

Rough_Rock
Joined
May 29, 2021
Messages
17
Yes they have been very helpful.
İ watched many many videos of them along with Garrys videos good old gold hp etc
However JPs videos are something else
JP and Good Old Gold have amazing content

İ even have a video made for my stone

A thorough bred diamond that you will enjoy for its brilliance, scintillation and fire high octane performances for many years. Congrats.
 

gemmygemgem

Rough_Rock
Joined
Jun 5, 2021
Messages
23
To an untrained eye like mine, those OP images look amazing!

Just wanted to say JP's videos on youtube are indeed very informative. And I find Eugene's voice very soothing... haha.
 

mewing

Rough_Rock
Joined
Jun 27, 2020
Messages
49
İ keep getting amazed by the exeptional customer service by JannPaul and İ havent even paid(only deposit) and ordered my ring yet(waiting on ring sizer to arrive whwre my partner lives), however they continue to send me more information and in this case HAs and ASET imagery of my stone. Along me checking up etc
İ highly recommend them 10/10 customer service.
Give them a try H&A 0.771 G VS1 AGS 104111417004.jpg Aset 0.771 G VS1 AGS 104111417004.jpg Actual (Table) 0.771 G VS1 AGS 104111417004.jpg CERT 0.771 G VS1 AGS 104111417004.jpg Ideal 0.771 G VS1 AGS 104111417004.jpg

Their service is good. I got a white diamond ring from them when I was younger. A friend recommended me to them. However, their white diamonds are overpriced. I also prefer buying coloured diamonds, which they do not really carry.

I would not recommend them.
 
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