Demelza
Ideal_Rock
- Joined
- Jan 18, 2004
- Messages
- 2,327
I am so excited!! Most of you know that I reset my diamond into a solitaire, thus leaving me with an empty mounting from Facets. I had been communicating a bit with Isaac at Signed Pieces, telling him of the problems I''d had with the stones abrading each other. I tried selling the ring on Ebay with no luck and had pretty much decided to just let it sit in my jewelry box indefinitely. It occured to me the other day, though, that it couldn''t hurt to ask SP if they''d be willing to accept a trade-in, something they offered me a while back when I was upgrading my diamond. I certainly wasn''t expecting anything as the mounting is now just 2 months shy of being a year old. Well, great news!!! Isaac said yes!!! He very generously agreed to allow me to trade-in my old mounting towards something of equal value!!!!! Now, that is fantastic customer service!!! He said that making his customers happy is the most important thing and that if the mounting didn''t work for me, he wants me to have something that does. How amazing is that!! I''m really just so pleased not to be out that money and to be able to get something that I can wear. I just can''t say enough about the customer service there. I know I want some kind of ring (I don''t wear any other kinds of jewelry). Any suggestions? Mainly, though, I just wanted to give a big kudos to SP for going above and beyond for me.