by Texas Leaguer » Dec 27, 2018 Regarding feedback we receive pertaining to returns, we are open to learning any actionable information we can, while being sensitive to the 'no questions asked' aspect of our refund policy. However, many of our diamonds are destined for engagement rings, and there is a proposal and a second party involved. Sometimes customers are more comfortable stating some qualitative reason for the return, when it may actually be that the proposal did not go according to plan. So we have to bear that in mind when assessing the feedback. Sometimes multiple reasons are given and sometimes they may seem to be in conflict with each other. I believe the prior return July mentioned in this case falls into that category. We do have customers that are interested to know the history of a stone they are purchasing, particularly if it is a trade-up that has been worn before. It is our practice to share whatever information we can with customers.