swtnsxy7
Rough_Rock
- Joined
- Sep 16, 2012
- Messages
- 69
Hi!
Ok, my story is a long one and I don't want to bore you with too many uninteresting unimportant details, but I do need some advice, opinions please.
My FI used a local chain jewelry store to purchase my original Ering from - from the beginning we had issues because they resized the ring instead of just ordering it in my size - therefore, I had it 6 months and in that time 11 diamonds had fallen out and needed replacement. We talked with the company and they agreed to make me a new setting to make it right, I asked if we could just exchange it for a different one without all the side diamonds/halo and just get a plain one - they agreed however, it was going to leave a difference in our favor so I decided then was as good time as any to upgrade the center stone - so we used the credit towards upgrading the stone and a new setting. During the new stone picking process it took FOREVER and they couldn't ever seem to get more than 1 stone in every 2-3 weeks - I was told it was because they didn't work much with stones over 1.5ct and I was asking for a 2-3ct antique- they brought in 4 stones total - 2 at one point, I said no then they brought in 2 more - when I went with the FI to look at those 2 they told us we had to make a decision that day as there was a sale and we wouldn't be eligible for the discount after that day - so reluctantly I chose 1 of the only 2 choices I was given. It wasn't a antique, but I thought I'd live - it was after all 2.53 - so really, I should just not be a whiner lol -
We purchased that stone and started on the setting issue- the more and more I looked at the new stone I just kept wishing it was the antique my heart so wanted with the chunky faceting and the high crown, so I asked them if we could just keep searching and so they agreed- after I told them I felt backed into a corner to ever make the decision on that new stone - after 6 months - yep, you read that right 6 months of them bringing in continuous cushion modified brilliants they FINALLY got 1 antique stone in - 1 - so I went to look at it and told them I wanted to think on it as it has a visible flaw that I knew would drive me nuts- a couple days pass and I went back to look again and they proceed to tell me I had till the end of the week to decide... that this was the only antique stone vendor they did business with and that after that week they were no longer under contract with them and had to send that stone back therefore, they wouldn't be getting anymore antique stones ever again, well... that left me with yet, no choice again... so we purchased the stone. So, I just bit my tongue about the very visible inclusion and hoped they could find a way to hide it with a prong or something - well, that was in June, in July the setting that we set out to have custom made was in (2 weeks late mind you) and my new antique stone was in it-- I drove home (I live about 30 minutes from the jewelry store) and got home showed everyone.. went to just bask in the glory of finally having "my" ring on my finger after all the issues and I hear a "tink" on the ground - I already knew what happened - I looked at my setting and sure enough, the diamond was missing - IT HAD FALLEN OUT LESS THAN 2 HOURS AFTER GETTING IT!!!!!!!!! So, back to the shop it went, that was July- and here we are at Thanksgiving and there is still NO setting for this new stone - The setting Im asking for is a 4 prong rose gold setting that "suits" a antique stone - no filigree, no micro pave, no extra diamonds anywhere... just a plain RG band and in 6 months I've seen1 completed version that my stone fell out of, 2 new drawings (as they are making some changes so I don't lose another stone out of it) and neither were close to the picture I provided them with (the main concern to me is that the prongs are pointy and they can't seem to understand the concept) you'd think I was asking them to recreate the Sistine Chapel or something - I mean 6 months - that puts this new diamond and setting search at well over a year now- I have been VERY patient as I knew I was changing things in the past 1 1/2 years as well - with the upgrade and the antique stone - but I've been very patient seeing as I was backed into a couple different purchases and given no choices. I finally emailed the District Manager last week and was told that he'd look into the matter and contact me asap at the beginning of this next coming week. I wasn't hateful or rude in my message only matter-of-fact with dates and specifics and let him know that it's been 2 years of solid engagement with literally no ring on my finger as even the original ring was at the shop more than ever on my finger - we have posponed our wedding 3 times due to no ring on my finger and I really truly want the ring on my finger in our wedding that I'll have forever - and it's not a huge deal to postpone we are doing destination - but a couple times they told us they'd have the ring done by a certain date and it was weeks later that we even heard anything about it- My question to you PS is - is it out of the realm of possibilities that we tell the DM that we just want a refund on everything? The setting, the diamond and our wedding bands we purchased and to just be done with their company all-together? is that too "rash" of a decision? The DM asked what I wanted to be done about this whole process and I can't think of anything that they could do at this point.. we still don't have a drawing, a wax or any time line for the setting, the diamond has a visible flaw that I wouldn't ever have chosen if I had more than 1 choice and we've waited patiently for a year + not to mention have had issues from the very beginning. Instead of asking them to somehow make up for postponed wedding plans, hours of wasted time and worry - I just want them to give us a refund, they can have everything back and we start fresh elsewhere - I just am wondering if this was you, what would you ask for to right the wrong? Should I be asking for something different? I just don't even trust them to complete the setting EVER and I really don't even want to have to deal with them inspecting my stone/setting every 6 months because I don't want them to be the one to fix anything if it ever needs nor do I want to do business with them anymore in any way.
What would your suggestion be or what would you ask for to make this situation "right" again?
Sorry this is so long and please feel free to ask questions if I skipped something or if it doesn't make sense. Thank you in advance for any advice/tips you may have!
Ok, my story is a long one and I don't want to bore you with too many uninteresting unimportant details, but I do need some advice, opinions please.
My FI used a local chain jewelry store to purchase my original Ering from - from the beginning we had issues because they resized the ring instead of just ordering it in my size - therefore, I had it 6 months and in that time 11 diamonds had fallen out and needed replacement. We talked with the company and they agreed to make me a new setting to make it right, I asked if we could just exchange it for a different one without all the side diamonds/halo and just get a plain one - they agreed however, it was going to leave a difference in our favor so I decided then was as good time as any to upgrade the center stone - so we used the credit towards upgrading the stone and a new setting. During the new stone picking process it took FOREVER and they couldn't ever seem to get more than 1 stone in every 2-3 weeks - I was told it was because they didn't work much with stones over 1.5ct and I was asking for a 2-3ct antique- they brought in 4 stones total - 2 at one point, I said no then they brought in 2 more - when I went with the FI to look at those 2 they told us we had to make a decision that day as there was a sale and we wouldn't be eligible for the discount after that day - so reluctantly I chose 1 of the only 2 choices I was given. It wasn't a antique, but I thought I'd live - it was after all 2.53 - so really, I should just not be a whiner lol -
We purchased that stone and started on the setting issue- the more and more I looked at the new stone I just kept wishing it was the antique my heart so wanted with the chunky faceting and the high crown, so I asked them if we could just keep searching and so they agreed- after I told them I felt backed into a corner to ever make the decision on that new stone - after 6 months - yep, you read that right 6 months of them bringing in continuous cushion modified brilliants they FINALLY got 1 antique stone in - 1 - so I went to look at it and told them I wanted to think on it as it has a visible flaw that I knew would drive me nuts- a couple days pass and I went back to look again and they proceed to tell me I had till the end of the week to decide... that this was the only antique stone vendor they did business with and that after that week they were no longer under contract with them and had to send that stone back therefore, they wouldn't be getting anymore antique stones ever again, well... that left me with yet, no choice again... so we purchased the stone. So, I just bit my tongue about the very visible inclusion and hoped they could find a way to hide it with a prong or something - well, that was in June, in July the setting that we set out to have custom made was in (2 weeks late mind you) and my new antique stone was in it-- I drove home (I live about 30 minutes from the jewelry store) and got home showed everyone.. went to just bask in the glory of finally having "my" ring on my finger after all the issues and I hear a "tink" on the ground - I already knew what happened - I looked at my setting and sure enough, the diamond was missing - IT HAD FALLEN OUT LESS THAN 2 HOURS AFTER GETTING IT!!!!!!!!! So, back to the shop it went, that was July- and here we are at Thanksgiving and there is still NO setting for this new stone - The setting Im asking for is a 4 prong rose gold setting that "suits" a antique stone - no filigree, no micro pave, no extra diamonds anywhere... just a plain RG band and in 6 months I've seen1 completed version that my stone fell out of, 2 new drawings (as they are making some changes so I don't lose another stone out of it) and neither were close to the picture I provided them with (the main concern to me is that the prongs are pointy and they can't seem to understand the concept) you'd think I was asking them to recreate the Sistine Chapel or something - I mean 6 months - that puts this new diamond and setting search at well over a year now- I have been VERY patient as I knew I was changing things in the past 1 1/2 years as well - with the upgrade and the antique stone - but I've been very patient seeing as I was backed into a couple different purchases and given no choices. I finally emailed the District Manager last week and was told that he'd look into the matter and contact me asap at the beginning of this next coming week. I wasn't hateful or rude in my message only matter-of-fact with dates and specifics and let him know that it's been 2 years of solid engagement with literally no ring on my finger as even the original ring was at the shop more than ever on my finger - we have posponed our wedding 3 times due to no ring on my finger and I really truly want the ring on my finger in our wedding that I'll have forever - and it's not a huge deal to postpone we are doing destination - but a couple times they told us they'd have the ring done by a certain date and it was weeks later that we even heard anything about it- My question to you PS is - is it out of the realm of possibilities that we tell the DM that we just want a refund on everything? The setting, the diamond and our wedding bands we purchased and to just be done with their company all-together? is that too "rash" of a decision? The DM asked what I wanted to be done about this whole process and I can't think of anything that they could do at this point.. we still don't have a drawing, a wax or any time line for the setting, the diamond has a visible flaw that I wouldn't ever have chosen if I had more than 1 choice and we've waited patiently for a year + not to mention have had issues from the very beginning. Instead of asking them to somehow make up for postponed wedding plans, hours of wasted time and worry - I just want them to give us a refund, they can have everything back and we start fresh elsewhere - I just am wondering if this was you, what would you ask for to right the wrong? Should I be asking for something different? I just don't even trust them to complete the setting EVER and I really don't even want to have to deal with them inspecting my stone/setting every 6 months because I don't want them to be the one to fix anything if it ever needs nor do I want to do business with them anymore in any way.
What would your suggestion be or what would you ask for to make this situation "right" again?
Sorry this is so long and please feel free to ask questions if I skipped something or if it doesn't make sense. Thank you in advance for any advice/tips you may have!