pineapplecakes
Rough_Rock
- Joined
- Jan 27, 2022
- Messages
- 34
I really hate to write this kind of review for a vendor that comes recommended on Pricescope but I had a really bad experience, not once, but twice. I want to warn anyone who is considering doing business with them. The first order was for a solitaire lab diamond that I had set in a solitaire setting. When I received the ring I immediately noticed the prongs were crooked and the craftsmanship was terrible. I sent it back same day, and they fixed it and sent it back the next morning. I received it and the prongs were still crooked, and they sent it back with a hair stuck in the prong (ew)
They received my return and it has been almost a month- still no refund, and my bank has no trace of a refund either. I tried calling the jeweler, they dont answer the phone. I tried emailing them and the email bounced back to my email address after successfully communicating with them on previous occasions. They state refunds will be issued in 10 days on their website
Regardless, I took the suggestion of some really earnest Pricescopers who helped me find a lovely diamond and made a second purchase. I ended up canceling this purchase because the jeweler called to say it might be a month before I receive the ring and I wasn't willing to wait that long. I canceled my order on Feb 3 and was told I would receive an immediate refund. Again, bank has no trace of refund and they stopped responding to my emails and wont answer the phone. However when I tried calling htem with my husbands phone they miraculously answered, but not without hanging up
This is not to mention the owner was really sketchy from the get go. Lying about sales volume when I didn't even ask, etc. I know they have a virtual showroom but I think they have a very unskilled jeweler setting the rings, and the owner is deceitful.
I understand large purchase refunds take time but the behavior of this vendor makes me very nervous. Therefore I want to advise against using them or even recommending them on PS.
They received my return and it has been almost a month- still no refund, and my bank has no trace of a refund either. I tried calling the jeweler, they dont answer the phone. I tried emailing them and the email bounced back to my email address after successfully communicating with them on previous occasions. They state refunds will be issued in 10 days on their website
Regardless, I took the suggestion of some really earnest Pricescopers who helped me find a lovely diamond and made a second purchase. I ended up canceling this purchase because the jeweler called to say it might be a month before I receive the ring and I wasn't willing to wait that long. I canceled my order on Feb 3 and was told I would receive an immediate refund. Again, bank has no trace of refund and they stopped responding to my emails and wont answer the phone. However when I tried calling htem with my husbands phone they miraculously answered, but not without hanging up
This is not to mention the owner was really sketchy from the get go. Lying about sales volume when I didn't even ask, etc. I know they have a virtual showroom but I think they have a very unskilled jeweler setting the rings, and the owner is deceitful.
I understand large purchase refunds take time but the behavior of this vendor makes me very nervous. Therefore I want to advise against using them or even recommending them on PS.