AJDiamonds Cheated My two Diamond Rings
I''m Roger. I would like to share with you my painful experience with AJDiamonds. I bought faulty diamond rings from them but they failed to refund me
or provide diamond repair/replacement after more than half a year. Below are the full detail happenings:
May''08, I bought two diamond rings for my wife from Ajdiamonds on ebay (ebay item No: 360043780992 & 36004861524. I left two positive feedbacks
to him after I received the rings. My wife wore one of them and kept the other one in her drawer.
July''08, my wife observed a little "dirty thing" stuck on the face of the ring,but she didn''t pay much attention to it as she thought that it might only be some
dirty on the surface which is removable.
Sep''08, my wife found that the little "dirty thing" became bigger and bigger and she couldn''t remove it using a soft tissue paper.
Sep 21 08, I inspected the ring under a big power scope and found that in fact there was a very obvious crack on the surface of the diamond, therefore the internal crack line would reflect out a obvious black line on the surface of diamond ring. (see attached pictures.) I immediately feedback this issue to Ajdiamonds (contact person : Abe).
Sep 24 08, Abe replied : "It is from the enhancement, we will be happy to fix or replace."
Sep 26 08, the other ring was found to have a similar crack problem after I inspected it under a big power scope, so I had totally no confidence with the quality of the enhancement diamond rings. I requested to send the two rings back to Ajdiamonds for further investigation and refund me the money if the problem was confirmed.
Oct 04 08, the two rings were sent back to Ajdiamonds after discussed with Abe.
Oct 15 08, the two rings were received by Abe with his acknowledgement.
Oct 24 08, I asked Abe for the update of issue as I would go for two weeks'' trip and would be not able to access e-mail. Abe replied : "I am waiting on a phone call from gem lab. I wont let you down and will be fair. " -- It sounded good to me.
Nov 8 08, I came back from trip and checked with him for the updates again. Abe replied : "I prefer to send different stones." I told him that I have no problem to take the replacement rings but they should be similar / equally valued to the old ones and I requested him to close this case ASAP.
Nov 12,13 08, it had been about one month since he received the rings. I had to remind him to resolve this issue ASAP otherwise I might have to report it to ebay.
He replied on Nov 13 08 :
"No need to threaten us.
While we have had the diamonds for a few weeks, you had the diamonds in your possession for a few months.
We were nice enough to offer to help, and we will.
We ask for your patience, while we fix this."
Nov 15 08, I told him that as long as he had intention to solve this issue, I would be patience and would give him more time to fix the probelm, but he should provide me with a reasonable deadline.
Dec 1, 2 08, I wrote two e-mails to him asking for the deadline but no any reply from him after waiting for another two weeks. He didn''t even reply me!
Dec 11 08, another one month past. I had to ask him for the deadline again and told him that if he didn''t respond in one week, I would have to report it to ebay.
Dec 15 08, I finally received the reply from him. It was a good news to me : "We are fixing both diamonds and will send soon.Please confirm address."
I gave him my mailing address and said "Merry Christmas" to him.
Jan 03 09, After waiting for another 3 weeks with very good patience,I had to write to him again to remind him that if I didn''t receive the rings by Jan 15, I would have to report it to ebay.
Jan 04 09, Abe replied : "Will see if this is complete, and get you a tracking #", but no updates at all after that.
Jan 15 09, I still had not received the rings and had to report this issue to ebay finally. Ebay recommended me to continue communicate with buyer to solve the issue. I forwarded ebay''s reply to Abe and gave him a very reasonable deadline : if he still couldn''t get the problem fixed by Feb 15 09, then refund me the money.
Feb 15 09, no action from him again. I requested him to refund me money in 3 days.
Feb 18 09, neither he replied me nor gave me refund. I had to bid an item as a replacement of my rings. I won a bid and asked him to send this item to me as a replacement of my rings. I told him that I would raise a dispute in ebay if he didn''t send the replacement ring to me in two weeks.
Mar 01 09, I had to raise a dispute in ebay as he had done nothing. In the dispute,he said that he had already got my two rings repaired and would like to send them back to me to close this issue. I accepted his proposal provided that they were really repaired and fixed. I gave him 10 days to get this issue closed and he said " OK".
Mar 03 09, I asked him for the shipment tracking number, but he didn''t give. He replied "You have my word." So I had to wait again.
Mar 10 09, He had actually done nothing although he promised he would do it. No choice for me, I had finally to raise the dispute to ebay. He wrote a message to me saying that : "I have your first 2 diamonds ready,dont ever call me a cheater!!! you want them or not?"
Mar 15 09, I suddenly found that he was no longer an ebay registered user -- which meant that I couldn''t get help from ebay anymore. Why did he escape from Ebay? How many buyers has he cheated?
Mar 16,17 09, I found that Ajdiamonds has his own web site which is also selling the enhancement diamond rings on this web site. I wrote an e-mail to its customer service and told them the story (I was not sure if Abe is the main boss of Ajdiamond or not, therefore I wrote to Ajdiamonds.), but they didn''t reply me at all.
Mar 18 09, I had to inform them that if they still didn''t send my two diamond rings back to me by Mar 25, I would publish my story on forums.
Mar 20 09, he replied : "STOP YOUR NONSENSE". I told him that if he send my rings back to me then I would stop, otherwise I would pursue my rings forever because I paid for my rings and he had no any reason to cheat my rings!
Mar 24 09, he replied me : "If you leave me alone for a few days, I will send them out. If not, I wont." I took this reply as a positive reply and told him that I would not disturb him again in the next 10 days, but Apr 5 would be the last day.
Apr 6 09, he had done nothing again. He cheated me one more time and I couldn''t call him a cheater? Anyway, I told him that I couldn''t trust him anymore. If he didn''t send the rings to me and let me know the tracking number in 24 Hrs, I would publish my story on forums -- I really have no other choice to do.
It took me more than 6 months to be engaged in this painful issue and my two diamonds rings have finally still been cheated by AJDiamonds!!!!!!!
I took the opportunity to look up your neutral/negs at toolhaus.org. You have a lot of complaints and most have more to do with those appraisals than either the merchandise or your service. If that''s not a reason to rethink your approach I don''t know what is.
Neil -- from diamond review forum"
If I had got this message from Neil early, I''m sure that I would not buy any diamond ring from AJDiamons!!!!!!!!!!!!!!