I am writing to let all readers of Pricescope know why I will NOT be buying a Superbcert. My experience with Barry, to say the least, was not a positive one. I contacted Jonathan at Goodoldgold about a Superbcert I saw on his Superbcert search engine and promptly placed a deposit on it and had the stone shipped to Jonathan. The stone arrived at Jonathan's store safe and sound.
However, four days later, Jonathan called me and informed me that Barry had just called him up and told him that there was a huge mistake and that the diamond was already sold and that Barry wanted it back. Barry promised to make things right and that he would work on the price of the next stone i would purchase to rectify the grave mistake he had made. I was rather upset that I had my dream stone taken from me, but nevertheless, was upbeat about getting a great deal on the next stone I purchased.
I asked Jonathan to call in a couple of stones for me and Barry promised to have them there by that Friday. I drove over 10 hours total that day from DC to NY to visit Jonathan and to look at these 2 Superbcerts. Well, to my surprise, the stones did not arrive on Friday as promised. Jonathan, being the gentleman he is, took great care to pick out some other wonderful stones, and he gave me his utmost attention my entire visit there, even though his store was swamped with customers. That's what I call customer service!!
Well, that Monday after I returned from NY I decided to e-mail Barry to see what the discount would be for the stones so I could make up my mind on which diamond to choose. Not only had he taken my diamond from me (yes a mistake, but still a bummer), but he also made me drive over 10 hours without even getting to see the diamonds because of his failure to ship them to Jonathan. When I e-mailed him of this, he first sent an e-mail saying he was sorry, but did not respond at all to my discount question, which was the crux of my e-mail. I decided to e-mail him back to be clear if he was not going to me a discount and to make it clear to him that my experience would be posted on DT.
Barry responded very rudely saying that I was trying to squeeze him out of his money and saying that I was making childish threats. I e-mailed Jonathan to inform him of this and he said he would see what he could do.
After speaking to Barry, Jonathan e-mailed me and told me that on the $11,700+ diamond I was looking at purchasing, Barry was willing to give me a discount in the total of, hold on to your seats people, a whole $300. That's what i call superb customer service and doing your customer right after causing him two huge inconveniences and wastes of time and money.
I could have refused to give the diamond back and defended what was rightly mine, but no, I figured I would be a gentleman and be treated accordingly for being so agreeable. It is for this reason that I refuse to buy a Superbcert. It is my opinion that Barry does not value, at least me, as a customer. It seems to me, in my opinion, that Barry is only out to make a sale and could care less about customer service in my case. This is all my opinion, and I am only referring to my own horrible personal experience. Take from it what you will.
However, four days later, Jonathan called me and informed me that Barry had just called him up and told him that there was a huge mistake and that the diamond was already sold and that Barry wanted it back. Barry promised to make things right and that he would work on the price of the next stone i would purchase to rectify the grave mistake he had made. I was rather upset that I had my dream stone taken from me, but nevertheless, was upbeat about getting a great deal on the next stone I purchased.
I asked Jonathan to call in a couple of stones for me and Barry promised to have them there by that Friday. I drove over 10 hours total that day from DC to NY to visit Jonathan and to look at these 2 Superbcerts. Well, to my surprise, the stones did not arrive on Friday as promised. Jonathan, being the gentleman he is, took great care to pick out some other wonderful stones, and he gave me his utmost attention my entire visit there, even though his store was swamped with customers. That's what I call customer service!!
Well, that Monday after I returned from NY I decided to e-mail Barry to see what the discount would be for the stones so I could make up my mind on which diamond to choose. Not only had he taken my diamond from me (yes a mistake, but still a bummer), but he also made me drive over 10 hours without even getting to see the diamonds because of his failure to ship them to Jonathan. When I e-mailed him of this, he first sent an e-mail saying he was sorry, but did not respond at all to my discount question, which was the crux of my e-mail. I decided to e-mail him back to be clear if he was not going to me a discount and to make it clear to him that my experience would be posted on DT.
Barry responded very rudely saying that I was trying to squeeze him out of his money and saying that I was making childish threats. I e-mailed Jonathan to inform him of this and he said he would see what he could do.
After speaking to Barry, Jonathan e-mailed me and told me that on the $11,700+ diamond I was looking at purchasing, Barry was willing to give me a discount in the total of, hold on to your seats people, a whole $300. That's what i call superb customer service and doing your customer right after causing him two huge inconveniences and wastes of time and money.
I could have refused to give the diamond back and defended what was rightly mine, but no, I figured I would be a gentleman and be treated accordingly for being so agreeable. It is for this reason that I refuse to buy a Superbcert. It is my opinion that Barry does not value, at least me, as a customer. It seems to me, in my opinion, that Barry is only out to make a sale and could care less about customer service in my case. This is all my opinion, and I am only referring to my own horrible personal experience. Take from it what you will.
Feel free to send me an email if you want to chat.
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