During the past week or so I''ve noticed a nice looking Diamond store on the way from work to the hotel. Yesterday, I decided to stop in and see what they had to offer.
I told them what I was interested in and then asked if they had a Firescope or a device that would show the amount of light return. As soon as I mentioned this, the salesperson starting telling me that they have over 20 years experience in picking cuts and that what they offer is indeed the best. When I asked about a H&A scope they said its just a gimmick. I told them I was interested in something under the 1.5 range because of the price gap and they told me that its all priced the same (actually the owner said that the price/ct is the same for stones between 1.3 - 1.6 cts).
Argh.. Can the rest of you relate to this experience?
I felt like I was being misinformed. For example, I was told that ''a H&A diamond is not necessarily AGS "000" but an AGS "000" will ALWAYS show H&A''.
What gets me is that the owner WAS aware of the Firescope, H&A, Brilliance scope, etc but was trying to convince me that those things don''t matter. It was as if I was being too picky in requesting that information. And then 2 seconds later they were telling me that they will get me exactly what I want. I didn''t ask if that included verification of the cut using a firescope because by that point I knew I wasn''t going to be returning.
Anyways, I just wanted to vent my frustrations regarding my recent retail experience. Its amazing how successful some people can be (this store was very nice) without even educating their consumers properly. I''m sure this will all change in the near future and kudos to those of you that do make it a priority to give us consumers the whole truth!
I told them what I was interested in and then asked if they had a Firescope or a device that would show the amount of light return. As soon as I mentioned this, the salesperson starting telling me that they have over 20 years experience in picking cuts and that what they offer is indeed the best. When I asked about a H&A scope they said its just a gimmick. I told them I was interested in something under the 1.5 range because of the price gap and they told me that its all priced the same (actually the owner said that the price/ct is the same for stones between 1.3 - 1.6 cts).
Argh.. Can the rest of you relate to this experience?
I felt like I was being misinformed. For example, I was told that ''a H&A diamond is not necessarily AGS "000" but an AGS "000" will ALWAYS show H&A''.
What gets me is that the owner WAS aware of the Firescope, H&A, Brilliance scope, etc but was trying to convince me that those things don''t matter. It was as if I was being too picky in requesting that information. And then 2 seconds later they were telling me that they will get me exactly what I want. I didn''t ask if that included verification of the cut using a firescope because by that point I knew I wasn''t going to be returning.
Anyways, I just wanted to vent my frustrations regarding my recent retail experience. Its amazing how successful some people can be (this store was very nice) without even educating their consumers properly. I''m sure this will all change in the near future and kudos to those of you that do make it a priority to give us consumers the whole truth!
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