stepcutgirl
Brilliant_Rock
- Joined
- Mar 11, 2009
- Messages
- 1,746
Date: 4/1/2009 9:13:09 AM
Author: Maisie
I would definitely give Brian Gavin a call. He and Lesley are wonderful knowledgable approachable people. Whiteflash are great too but there are a lot of new staff there and I don't know any of them so I can't recommend anyone to you.
What I meant is that the people I would normally have recommended have gone. I don''t know any of the new sales staff so I can''t say ask for a specific person.Date: 4/1/2009 11:51:35 AM
Author: Allison D.
Date: 4/1/2009 9:13:09 AM
Author: Maisie
I would definitely give Brian Gavin a call. He and Lesley are wonderful knowledgable approachable people. Whiteflash are great too but there are a lot of new staff there and I don''t know any of them so I can''t recommend anyone to you.
Maisie, this perception concerns me, so I''d like to put anyone who may be similarly concerned at ease.
You do actually still know most of the staff; they''re the same people who''ve been here for years. Of the 30+ people we have at Whiteflash, there are only two relatively new employees, Bryan Boyne and Liza Horowitz, and both have come to us through our recent acquisition of another company.
While new to Whiteflash, they are not new to the jewelry industry. Bryan, our Vice President, comes to us with over 30 years in the jewelry industry; he is a GIA Graduate Gemologist and a GIA Accredited Jewelry Professional. Liza brings more than 3 years experience to the table as well having joined our sales team.
Our bench staff remains unchanged; Leon has been our production manager for more than 5 years, and most of our bench jewelers have been with us for at least the three years since we moved into our renovated facilities. Bob Hoskins has been with us for nearly 10 years and holds his G.G as well; Vera has been the lead customer service contact for us for more than four years now.
I think Vera is one of the nicest people (if not the nicest,) I''ve ever spoken with. But Allison, I got the impression she doesn''t normally work with customers looking for stones?Date: 4/1/2009 11:51:35 AM
Author: Allison D.
Date: 4/1/2009 9:13:09 AM
Author: Maisie
I would definitely give Brian Gavin a call. He and Lesley are wonderful knowledgable approachable people. Whiteflash are great too but there are a lot of new staff there and I don''t know any of them so I can''t recommend anyone to you.
Maisie, this perception concerns me, so I''d like to put anyone who may be similarly concerned at ease.
You do actually still know most of the staff; they''re the same people who''ve been here for years. Of the 30+ people we have at Whiteflash, there are only two relatively new employees, Bryan Boyne and Liza Horowitz, and both have come to us through our recent acquisition of another company.
While new to Whiteflash, they are not new to the jewelry industry. Bryan, our Vice President, comes to us with over 30 years in the jewelry industry; he is a GIA Graduate Gemologist and a GIA Accredited Jewelry Professional. Liza brings more than 3 years experience to the table as well having joined our sales team.
Our bench staff remains unchanged; Leon has been our production manager for more than 5 years, and most of our bench jewelers have been with us for at least the three years since we moved into our renovated facilities. Bob Hoskins has been with us for nearly 10 years and holds his G.G as well; Vera has been the lead customer service contact for us for more than four years now.
Elle, you''re correct that Vera''s role isn''t in sales; however, she does have a great deal of contact with most customers at some point during their order process.Date: 4/1/2009 5:15:34 PM
Author: elle_chris
I think Vera is one of the nicest people (if not the nicest,) I''ve ever spoken with. But Allison, I got the impression she doesn''t normally work with customers looking for stones?
Hey Storm,Date: 4/1/2009 12:04:18 PM
Author: strmrdr
Alj,
Is there a link to more information about Bryan Boyne?
Sort of an introduction page?
thanks....Date: 4/2/2009 12:56:13 PM
Author: Allison D.
Storm, here''s a link that might give you some more information as well: http://www.send2press.com/newswire/2009-01-0127-006.shtml
Date: 4/3/2009 5:55:50 PM
Author: stepcutgirl
I''d like to get more personal opinions on this if I could. I''ve gotten all my quotes from each vendor and there is a $500 cost difference between the two on one of the designs I showed them, the other one I showed them there was only a $25.00 difference! This is a huge cost difference.
Ditto everything here!Date: 4/1/2009 9:11:09 AM
Author: neatfreak
Well whiteflash has a long running reputation as a great company with very nice customer service and products. Brian''s company is very new- but at the same time Brian and Leslie were at the top at WF for a long time-so I am sure they know how to run things over there too.
Personally I would probably base it off of who gave me the best price as you are likely to have a good experience with both vendors.
Another person I would consider is Mark at Engagement Rings Direct. Especially if you want a step cut stone (and don''t have it already) Mark has a wonderful eye for stones and his benchmen are really great-they do beautiful custom work.
Ooooh what are you getting?Date: 4/4/2009 2:04:14 PM
Author: coda72
In this situation, I would probably use whoever gives you the better price. Both are good companies. I recently had WF do a custom project for me and it turned out very well. When I had a minor issue with it, they were very responsive and fixed the problem quickly. I am currently working on a non custom project with Brian Gavin''s company, and Lesley has been her usual more than efficient self responding extremely quickly for price quote requests. So, I don''t think you can go wrong using either company.
Very nice!!! I love pink sapphires! I can''t wait to see it when its finished! I will be getting my new 5 stone diamond band from them soon too!Date: 4/4/2009 2:54:16 PM
Author: coda72
I am getting a band similar to this:
http://www.whiteflash.com/Wedding_Bands/-Danielle--3-4-Eternity-Bezel-Diamond-and-Sapphire-Wedding-Band_1387.htm
I am getting pink sapphires instead of blue and a full eternity band. Lesley gave me a very good price quote, so I am going to have them start on it soon!