Hi All,
Just wondering if anyone can offer some information/ clarification. I purchased a WF ACA in a semi-custom setting deemed non-returnable and non-refundable.
I have returned the diamond as I didn't love it. The setting I will need to keep given the terms mentioned above.
Here is where it becomes tricky. I had a store credit and needed to make an additional transfer to cover the difference. When requesting a refund, Whiteflash have advised that the store credit can't be used to cover the value of the setting and will be deducted from the refund.
Does anyone know why the store credit cannot be used to pay for the setting? I am from Australia and not too familiar with the consumer law in the US.
Thanks so much!
Just wondering if anyone can offer some information/ clarification. I purchased a WF ACA in a semi-custom setting deemed non-returnable and non-refundable.
I have returned the diamond as I didn't love it. The setting I will need to keep given the terms mentioned above.
Here is where it becomes tricky. I had a store credit and needed to make an additional transfer to cover the difference. When requesting a refund, Whiteflash have advised that the store credit can't be used to cover the value of the setting and will be deducted from the refund.
Does anyone know why the store credit cannot be used to pay for the setting? I am from Australia and not too familiar with the consumer law in the US.
Thanks so much!