What should I do? Just got my ring and it''s broken..

[mia1181]

DH bought me this cute ring for Valentines Day and I received it today. I loved it and thought it was gorgeous. I went about my usual routine for new bling, which includes staring at it, staring at it some more, and then examining it in different lighting.

At first I just admired the sparkles and watched it in the sunlight. So pretty!

But later when I started looking at it from all angles, I noticed that one of the hearts is bent on one side, all the way down to the band. I don''t think it''s supposed to be that way. It also looks like there is a hole where a diamond used to be! I really don''t think I could have bent the ring so quickly, but I am panicking because I don''t know for sure! I don''t remember if it was like that when I got it, but I also didn''t do so much with my hands in the hour I had it!

I am so bummed.

I''ve emailed the vendor and am waiting for a response.

If they won''t fix it for me, what should I do? Is it even fixable.

I can''t believe how quickly I went from being so happy and in love with this ring to devastation.

 

[mia1181]

Here''s the ring:

 

[mia1181]

Bent side- ETA- note the hole where a diamond possibly should be....

 

[mia1181]

the unbent side-

 

[purrfectpear]

It def looks like you lost a melee. That is easily fixed. It is possible that you bent it, but equally possible that it was sold that way and no one noticed. Wishing you good luck with the seller.

 

[Steel]

I am sorry Mia, but I think that PP is correct.

Let us know what the seller says.

 

[kcoursolle]

I also think you are missing a stone there, but it''s hard to tell if the ring is bent or not. It''s fairly affordable to replace melee stones, so hopefully this isn''t a huge deal. They may also be able to bend it back as well. This does, however, look like a fairly delicate ring that will have to be babied a bit more than a normal ring with all of the thin pave and because the ring sits up a little high it may be bumped a fair amount.

 

[mia1181]

Wow! Mad Props to Abazias!!!! They have very friendly customer service.

Just received a response already and they want me to send it back and it looks like they will either repair or replace it for me.

Oh but it is such a tease!

I can''t wait till it''s fixed and I can wear it!


kcoursolle- you are so right, it is definitely very delicate. Much more so, then I was originally expecting. I plan to only wear it for special occasions, not everday wear.

 

[Steel]

Date: 2/13/2009 6:27:18 PM
Author: mia1181
Wow! Mad Props to Abazias!!!! They have very friendly customer service.

Just received a response already and they want me to send it back and it looks like they will either repair or replace it for me.

Oh but it is such a tease!

I can''t wait till it''s fixed and I can wear it!

Great news.

All the same I am sorry that your ring is sick

.

 

[coatimundi_org]

Oh good that they will fix it!

 

[glitterata]

Good for them! That''s the right kind of customer service!

 

[mia1181]

Date: 2/13/2009 6:32:27 PM
Author: Steel
Great news.

All the same I am sorry that your ring is sick

.

Awww Steel you are my kind of person! I keep telling everyone I can''t wait until she gets "all better!"

It''s sad that I treat my dog like my baby, but even sadder that I treat my diamonds like my babies too!

 

[TheDoctor]

Failure right off the line is dishearening. I hope the vendor makes it right, without further incident.

 

[kcoursolle]

Woohoo, that is awesome! Ik''m glad they are going to fix/replace the ring for you!

 

[Kelli]

Great to know they are so accomodating! It''s very pretty!

 

[Gypsy]

Date: 2/13/2009 6:32:27 PM
Author: Steel

Date: 2/13/2009 6:27:18 PM
Author: mia1181
Wow! Mad Props to Abazias!!!! They have very friendly customer service.

Just received a response already and they want me to send it back and it looks like they will either repair or replace it for me.

Oh but it is such a tease!

I can''t wait till it''s fixed and I can wear it!

Great news.

All the same I am sorry that your ring is sick

.

Ditto! I know how much you were looking forward to it Mia ((HUGS)).

 

[VRBeauty]

Mia: What a sweet V-day gift! I hope it gets back to you soon!