For all those that have ordered from WF in the past, what is your experience with WF''s turnaround time? I received great service from them in the beginning, but now that I''ve wired the money, it takes forever to get an email response. This is a huge purchase for us and I know WF has a great reputation, etc., but I am starting to wrory that I wired the money instead of using a credit card now. Maybe I''m being paranoid.
Anyway, we ordered a diamond and the Stuller Solstice setting to replace my engagement ring (long story). It is a Valentine''s Day/3 year anniversary present from my hubby. I wired the money last thursday, 1/29. Since the ring situation is settled for us and it was ordered, my hubby surprised me with another present, a vacation to Phx for a few days. This is considered a baby moon but he scheduled for us to leave on 2/11. I emailed my rep at WF on Friday to see if I would get the ring by then, but didn''t hear back. Maybe it''s because I emailed towards the end of the day and he was gone for the weekend. This morning, I followed up with an email explaining my situation, and that I don''t want to rush them, but if the date wasn''t realistic, I will ask hubby to push the vacation back a week or 2, because I possibly couldn''t be gone for a few days thinking about my ring. I still haven''t heard back. I am sure they are busy, but going half a day without getting en email response to a question that doesn''t seem that hard to answer isn''t really sitting well with me.
Does anyone have any experience with WF''s turnaround time and how long it took for them to actually ship the ring out to you? At this point, I don''t know what to tell my hubby. Being Feb 11 is next Wednesday, I''d really like to figure out what to do ... should I just push the trip out a couple weeks?
Anyway, we ordered a diamond and the Stuller Solstice setting to replace my engagement ring (long story). It is a Valentine''s Day/3 year anniversary present from my hubby. I wired the money last thursday, 1/29. Since the ring situation is settled for us and it was ordered, my hubby surprised me with another present, a vacation to Phx for a few days. This is considered a baby moon but he scheduled for us to leave on 2/11. I emailed my rep at WF on Friday to see if I would get the ring by then, but didn''t hear back. Maybe it''s because I emailed towards the end of the day and he was gone for the weekend. This morning, I followed up with an email explaining my situation, and that I don''t want to rush them, but if the date wasn''t realistic, I will ask hubby to push the vacation back a week or 2, because I possibly couldn''t be gone for a few days thinking about my ring. I still haven''t heard back. I am sure they are busy, but going half a day without getting en email response to a question that doesn''t seem that hard to answer isn''t really sitting well with me.
Does anyone have any experience with WF''s turnaround time and how long it took for them to actually ship the ring out to you? At this point, I don''t know what to tell my hubby. Being Feb 11 is next Wednesday, I''d really like to figure out what to do ... should I just push the trip out a couple weeks?