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WF’s ‘A Cut Above’ Service with my not-so-typical upgrade

the_mother_thing

Ideal_Rock
Premium
Joined
Mar 2, 2013
Messages
5,662
I posted in recent months in Rocky Talky as I debated whether to upgrade, the ability to discern between certain performance & cut characteristics, considering a different vendor’s diamond, and considering a temp setting while I debate & decide on an eventual 3-stone setting.

About a year and a half ago, I took the leap into “ideal cut land”, and bought this Expert Selection diamond from Whiteflash. I loved everything about that diamond and how it performed. I really never imagined I’d want to go any bigger or part with that diamond because I felt it was such a great buy for how well it performed, was the perfect everyday size for my size 7 finger. And finding one like that which was vetted for & confirmed to have excellent performance without the branding price bump can be a needle-in-a-haystack. My thought was: if I ever upgraded, it’d have to be a ‘perfect storm’ of circumstances that not only delivered on my expectations performance-wise but also what it’d cost to upgrade.

The ES was eligible for Whiteflash’s generous upgrade program, and after I’d considered another potential candidate but decided not to proceed with that option, I recalled that another PSer had listed his WF credit for sale some time back. When I ran the numbers to see what that would equate to budget-wise for an upgrade (when coupled with my full ES trade-up credit), I looked at WF’s inventory to see what they had available, not really expecting to find anything that would tick all my boxes, given I prefer something in the J/K range. Enter this WF ACA diamond. After confirming some performance questions w/WF about the diamond, I reached out to the PSer to confirm the credit was still available (it was), confirmed the transfer terms with WF so I was clear on any conditions, and completed the purchase of the transfer credit. Michelle, Vera & Bryan were amazing and helpful, answering my many detailed questions fully and transparently so that I was clear before proceeding. And I have to really applaud WF for their willingness to go into unchartered territory to allow the transfer of the other person’s credit, as this likely created an accounting nightmare on their end that was not without obvious risk to all involved, but especially WF. Nevertheless, they never wavered on their commitment to customer service, and went well above & beyond to ensure both of their customers were happy in the end, and I cannot thank them enough for that!

I had the ACA sent to me before committing to the purchase so I could see it with my own eyes, in my own environment, in comparison to the ES. And it absolutely delivered above & beyond my expectations. I’m thrilled to now call the ACA mine. Eventually, it’ll likely be reset into a three stone, but I wanted to take my time adjusting to the size jump and deciding on setting options. So it’s currently set in this Stuller soli setting (14K X1 WG) which really showcases it from every angle, and actually makes the diamond look even bigger than I expected having seen it loose & in a spring-ring.

For peeps who don’t like clicking links, the ACA specs are:
0053049B-58C7-437B-AB16-746AB074D0E6.jpeg

Video of the diamond in it’s temp setting outdoors:

Whiteflash’s pictures:
F954B5D2-9698-4E5A-9745-94151E04B478.jpeg
7DAA216C-5C4F-4993-9AD8-29974107DEA4.jpeg
DD4C0C18-7B9F-4A58-A648-06036689A0B6.jpeg

My pictures:
85525459-D248-4866-B1AD-35F3EA9A3EB2.jpeg
1474BC01-0465-4DD7-A373-DBF65451851E.jpeg
A1F3543B-A9F4-4680-BAEC-CC3D6D6D9074.jpeg
4EFFB6E9-7487-496B-AD60-2EE665312044.jpeg
 
Last edited:

moneymeister

Brilliant_Rock
Joined
Sep 20, 2009
Messages
1,282
Your upgrade came out beautifully. I like the setting. That is quite a lovely stone!
 

Austina

Ideal_Rock
Premium
Joined
Feb 24, 2017
Messages
3,409
It looks the perfect size, it’s lovely
 

Bonfire

Ideal_Rock
Premium
Joined
Feb 22, 2014
Messages
2,868
Congratulations on your fabulous upgrade TMT! I love the setting, so flowing and feminine! It looks perfect with your band as well. Enjoy!
 

yssie

Super_Ideal_Rock
Premium
Joined
Aug 14, 2009
Messages
19,887
Such a beautiful stone and gorgeous setting @the_mother_thing!! Congratulations on your new ACA - and I’m thrilled but not at all surprised to hear of your wonderful experience with WF! Their customer service is just unparalleled ❤
 

Lykame

Brilliant_Rock
Joined
Jun 1, 2018
Messages
1,083
Yay!

Wonderful, just wonderful! The wonderful service makes the diamond even more special in my opinion.

I have to admit I didn't understand the Whiteflash credit thing that you bought from the other PSer at all. Huh??? :confused:

Regardless, love the story, love the diamond, love the specs and love the setting! I promise you, diamond shrinkage syndrome will set in before you know, so enjoy it now but I'm looking forward to your trilogy adventure too!!!

:bigsmile:
 

Slick1

Brilliant_Rock
Premium
Joined
Jan 3, 2013
Messages
1,426
Simply stunning! Love the stone and your setting shows off all of her best angles! Enjoy that beauty!
 

sarahb

Brilliant_Rock
Premium
Joined
Jul 20, 2012
Messages
1,677
It's really beautiful, & I love the simplicity of the setting, it really allows your stone to be the star she is! :love: Congratulations!

And YES to the WF 'ACA' customer service, they are the absolute best! :appl:
 

TweetyBird23

Brilliant_Rock
Premium
Joined
Feb 26, 2018
Messages
843
I posted in recent months in Rocky Talky as I debated whether to upgrade, the ability to discern between certain performance & cut characteristics, considering a different vendor’s diamond, and considering a temp setting while I debate & decide on an eventual 3-stone setting.

About a year and a half ago, I took the leap into “ideal cut land”, and bought this Expert Selection diamond from Whiteflash. I loved everything about that diamond and how it performed. I really never imagined I’d want to go any bigger or part with that diamond because I felt it was such a great buy for how well it performed, was the perfect everyday size for my size 7 finger. And finding one like that which was vetted for & confirmed to have excellent performance without the branding price bump can be a needle-in-a-haystack. My thought was: if I ever upgraded, it’d have to be a ‘perfect storm’ of circumstances that not only delivered on my expectations performance-wise but also what it’d cost to upgrade.

The ES was eligible for Whiteflash’s generous upgrade program, and after I’d considered another potential candidate but decided not to proceed with that option, I recalled that another PSer had listed his WF credit for sale some time back. When I ran the numbers to see what that would equate to budget-wise for an upgrade (when coupled with my full ES trade-up credit), I looked at WF’s inventory to see what they had available, not really expecting to find anything that would tick all my boxes, given I prefer something in the J/K range. Enter this WF ACA diamond. After confirming some performance questions w/WF about the diamond, I reached out to the PSer to confirm the credit was still available (it was), confirmed the transfer terms with WF so I was clear on any conditions, and completed the purchase of the transfer credit. Michelle, Vera & Bryan were amazing and helpful, answering my many detailed questions fully and transparently so that I was clear before proceeding. And I have to really applaud WF for their willingness to go into unchartered territory to allow the transfer of the other person’s credit, as this likely created an accounting nightmare on their end that was not without obvious risk to all involved, but especially WF. Nevertheless, they never wavered on their commitment to customer service, and went well above & beyond to ensure both of their customers were happy in the end, and I cannot thank them enough for that!

I had the ACA sent to me before committing to the purchase so I could see it with my own eyes, in my own environment, in comparison to the ES. And it absolutely delivered above & beyond my expectations. I’m thrilled to now call the ACA mine. Eventually, it’ll likely be reset into a three stone, but I wanted to take my time adjusting to the size jump and deciding on setting options. So it’s currently set in this Stuller soli setting (14K X1 WG) which really showcases it from every angle, and actually makes the diamond look even bigger than I expected having seen it loose & in a spring-ring.

For peeps who don’t like clicking links, the ACA specs are:
0053049B-58C7-437B-AB16-746AB074D0E6.jpeg

Video of the diamond in it’s temp setting outdoors:

Whiteflash’s pictures:
F954B5D2-9698-4E5A-9745-94151E04B478.jpeg
7DAA216C-5C4F-4993-9AD8-29974107DEA4.jpeg
DD4C0C18-7B9F-4A58-A648-06036689A0B6.jpeg

My pictures:
85525459-D248-4866-B1AD-35F3EA9A3EB2.jpeg
1474BC01-0465-4DD7-A373-DBF65451851E.jpeg
A1F3543B-A9F4-4680-BAEC-CC3D6D6D9074.jpeg
4EFFB6E9-7487-496B-AD60-2EE665312044.jpeg
Jaw. Drop.

What a spectacular stone and a beautiful setting. That ring has arrived, baby! Thank you for the mesmerizing video. I love the profile, too. Congratulations!!
 

missy

Super_Ideal_Rock
Premium
Joined
Jun 8, 2008
Messages
27,418
Beautiful!:love: It's simply stunning....just perfect.:appl:
 

SJEsper

Rough_Rock
Joined
Jul 30, 2019
Messages
24
@the_mother_thing , the ACA is gorgeous!!! :kiss2: I am really loving the stuller setting. Been having difficulty finding a solitaire setting I love until I saw your ring! There's something very sexy about the swoopyness and fluidity of setting coupled with that tiny, almost split shank look.

Can you let me know if the gap between the e-ring and wedding band is it pretty large IRL? And is it comfortable? One of the things I don't like about my current 3 stone baguette ring is I can always feel the sides of my ring against my fingers, which feels really pokey.
 

the_mother_thing

Ideal_Rock
Premium
Joined
Mar 2, 2013
Messages
5,662
@MissGotRocks @Wewechew @moneymeister @hypermom @Austina @Alex T @Bonfire @yssie @foxinsox @RunningwithScissors @Queenie60 @Slick1 @Dancing Fire @arkieb1 @Weecam @natasha-cupcake @sarahb @TweetyBird23 @diamondseeker2006 @praween_s @OdetteOdile @missy Thank you ALL so much for the kind comments! I’m really beyond thrilled with the ACA, and how well WF’s bench took the setting from ‘stock’ to ‘stunning’.

@Lykame Sorry if I was confusing; I was exhausted yesterday and probably wasn’t very clear. Another PSer posted in the pre-loved forum a few months back that he had a credit from a purchase he made with WF that he was not planning to use, and (with WF’s permission) he offered it for sale at a discount from the actual ‘transferable’ value. I purchased the credit, which WF then applied toward my upgrade in conjunction with my ES trade-in. The end result is it helped that PSer ‘cash out’ of his credit, saved me some money on my upgrade, and WF went above & beyond to enable all of that to happen, even though it’s not the norm and is actually far more complex (mostly for WF) than I make it sound. I only shared that aspect of my upgrade as one more example of how WF‘s dedication to customer satisfaction really does have a high bar that - in my experience - they consistently achieve & surpass.

@SJEsper Thank you so much; your words define exactly what I loved about this setting. It does have a small ‘split shank’ on each side of the diamond which I feel adds a nice, subtle, feminine touch, and I loved the overall simplicity & sexiness of it. I started this thread about it including a link to Stuller’s site with setting details and examples of others who have/had this setting, if helpful. The bottom of the shank is wider, allowing a straight band to sit sort of flush with just a small (approx 1.5mm) gap visible only from the top (see pic below). It’s VERY comfortable; in fact, I barely feel this ring on my finger due to its design and finish, and it spins very little (I think due to the wider shank base keeping it in place). I also dislike when the sides of a ring feel pokey on my neighbor fingers, and that is a design consideration I’m working around when I do reset this ACA into a three stone setting. Hope that’s helpful!
9E09C1CD-5AF1-4ACE-8321-F7176FE21449.jpeg
 
Last edited:

the_mother_thing

Ideal_Rock
Premium
Joined
Mar 2, 2013
Messages
5,662
I accidentally left out a very important ‘call out’ in my original post. I owe @Gussie a huge ‘thank you’ for her kindness in giving this ACA a “PSer Preview” for me in the midst of all of this. She was visiting WF to view options for her own purchase, and was kind enough to give this ACA a look-see for me and share her observations/thoughts, which provided me additional confidence to tip the first domino on this entire process. I’m not sure if it’d be on my finger right now without her, which demonstrates what a fantastic spirit PSers have when it comes to helping others in their bling-buying adventures. Thank you so much, Gussie! :wavey:
 
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