I posted this one Rocky Talk too, but wanted all the opinions I can get 
I took my ring in to the place I purchased it(I won't name names, *cough* a chain jeweler *cough*), to be inspected for the extended warranty plan. When I took it in they told me one of my side stones was loose. I picked it up today, and of course, under their make-your-ring-look-new-again lights, everything looked fine. I took it home and took a closer look at it, and discovered how they have "tightened" the side stone, is to lower it in to the setting farther. This would be fine, had they 1) explained to me that is what they were going to do, and 2) LOWERED THE STONE NEXT TO IT!!! So I now have two side stones on the same side, that are at different depths. Granted it is not noticeable unless you really look at it, but, given that lowering the stone also changed the angle, they now both catch the light different, which to me, makes it very noticeable.
Am I over-reacting?? I've had problems with them before when I take it in once a year or so to have rhodium reapplied where they have totally ignored scratches instead of buffing them out.
At the very least, shouldn't they have explained to me that to secure the stone, they would have to sink it deeper in to the setting? and then give me the option of having the same done to the one next to it???
Thoughts?
On my hand from the side
In box from the side
On my hand from the top...this is where I notice they now catch light differently...
For reference, this is an old picture where both side stones are equal height.
I took my ring in to the place I purchased it(I won't name names, *cough* a chain jeweler *cough*), to be inspected for the extended warranty plan. When I took it in they told me one of my side stones was loose. I picked it up today, and of course, under their make-your-ring-look-new-again lights, everything looked fine. I took it home and took a closer look at it, and discovered how they have "tightened" the side stone, is to lower it in to the setting farther. This would be fine, had they 1) explained to me that is what they were going to do, and 2) LOWERED THE STONE NEXT TO IT!!! So I now have two side stones on the same side, that are at different depths. Granted it is not noticeable unless you really look at it, but, given that lowering the stone also changed the angle, they now both catch the light different, which to me, makes it very noticeable.
Am I over-reacting?? I've had problems with them before when I take it in once a year or so to have rhodium reapplied where they have totally ignored scratches instead of buffing them out.
At the very least, shouldn't they have explained to me that to secure the stone, they would have to sink it deeper in to the setting? and then give me the option of having the same done to the one next to it???
Thoughts?
On my hand from the side
In box from the side
On my hand from the top...this is where I notice they now catch light differently...
For reference, this is an old picture where both side stones are equal height.
...she first tried to say it is hard to keep rings in "perfect" condition over the years 
. I quickly pointed out that besides a loose stone, it was "perfect" when I brought it in. What caused the issue was their attempt to "fix" the loose stone by forcing it in to the channel and causing the need to have the channel repaired and the stone reset, which they clearly didn't do properly. I basically said I am not willing to accept the setting back in any condition but the one I brought it for it's inspection in. She said she was going to personally talk to the jeweler tomorrow and would give us a call by the end of the day with an update. We left, pretty irritated that the "jewelery" store can't fix their own jewelery...
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