I completely get that, but their website states:To be fair to BN, each time you change your mind they incur the actual fixed cost of return, but then in addition there’s a cost to all the time spent by advisors on the phone or on chat to you through the selection and later stages, plus all the staff (processing) time to obtain and return. All of this eats into their nett margins. Their business model is competitiveness via online platform with streamlined staff intervention....and you get the benefit of this in the pricing. To get additional and ongoing support above this comes at a higher price (e.g. other retailers/retail methods), so personally I can understand why they might try to draw this to a close at some point.
" We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: Two complimentary returns are allowed per customer, per year. "
" Diamonds purchased as part of our Blue Nile Diamond Upgrade Program may not be returned for credit, but can be exchanged within 30 days. "
The 1.05 H VS2 was the diamond that I upgraded to, so this was the first return.... (I paid for my original diamond to be sent to BN) I had the last diamond for 2 years... so its the first return in two years...... if the website says two complimentary returns, then there should be no question about the return policy for the F VVS2. If I dislike that diamond too... then I can understand, if I exchange, that is it......