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- Sep 17, 2008
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Tourmaline appraisal - The timeline
As some of you are aware, I purchased a 2.34ct tourmaline from swala as my 10th anniversary stone.
Being a member of pricescope, I also decided to use Richard Sherwood to do the appraisal. I know that many
have used him in the past and have been extremely satisfied with his work.
April 6, 2011
My first contact with Richard was on April 6, 2011 I had asked him if it were possible for him to do the appraisal, His response was yes, and he told me how much it would cost.
April 9, 2011
I sent the stone to Richard April 9, 2011 Via 3-day Fedex along with a check for the agreed upon price for the appraisal.
I sent an email the day it was sent giving him the fedex waybill information, and asking him to let me know when it was received. He replied he would do that.
April 19, 2011
The stone was not picked up until April 19. I had inquired to him as to how long it would take to do the appraisal but mentioned at the moment no rush.
April 25, 2011
I had inquired about when I would have my stone completed. He told me that there was a job before mine and he would do it after.
Ok I totally understand that and wasn't yet near a deadline. I told him I wasn't near my deadline and thanked him for keeping me in the loop.
May 1,2011
I made another followup inquiry as to when the appraisal would be done.
May 4, 2011
Still no word so I made another inquiry on May 4 as I was unsure if he had gotten my email. On may 4 I was told by email he should be able to get to it that day but he was busy.
Ok I can understand that, so again, I was understanding of his time.
May 16, 2011
Still no appraisal. I inquired about the appraisal and when it would be done. I had made mention of my deadline which was looming and asked if I could get an update.
I received a response back that he had hired additional staff and getting them up to speed. Again, I was understanding and told him that I understand him being busy.
May 31, 2011
I was told by Richard I would be receiving a report for the stone and that it would be sent out fedex so I could meet my deadline.
June 3, 2011.
I received an email from Richard with a provisional Report. I was told that an official report would be scanned and sent to me via email, and a hard copy sent via mail.
June 4, 2011
The stone I did recieve, the report I did not. I sent him an email thanking him for the time he took to look at my stone, and that I would look forward to seeing the reports.
June 21, 2011
As of today I have yet to receive a scanned copy of the report or a hard copy of the report, though I have inquired about it.
I have send various emails asking about the report, I have today as a last resort called and left a message asking to be called back.
Nothing.
I know that Richard is highly regarded here, and I do feel that he's competent, HOWEVER, This is absolutely not a way to treat a customer. I can't get insurance on my stone, and without that insurance,the vendor that is to do my ring will not touch this stone!
I've already paid a CAD fee and have worked out my design. My stone is sitting at the vendors, to which at this point, I'm being bumped to the end of the line.
But yet, nothing can be done because I don't have the official appraisal.
In my last email today I told him that I'm at wits end, that I'm going to now have to pay for yet another appraisal just to get the stone. My vendor has to now bump me because they have other customers who have their things in order and put me at the end of the line because without the insurance, they're not willing to touch the stone. I don't blame them for that and I'm not mad at them at all.
However, I'm pretty darn pissed about the fact that even as understanding and reasonable as I've been, someone who's supposed to be a top knotch appraiser totally dropped the ball. That timeline above is something that should have never happened.
So word of warning. BE SURE that whomever you get your appraisal through, that they don't dick you around like this. I'm very disappointed and what should have been a great experience has been tainted. I wanted to have this ring by my anniversary because of its significance, and how we picked things out together as a couple.
But that may not happen and at the moment, I'm utterly disgusted by this whole thing.
Because of this experience I wouldn't and couldn't recommend Richard Sherwood as an appraiser. I certainly won't be using him again.
-A
As some of you are aware, I purchased a 2.34ct tourmaline from swala as my 10th anniversary stone.
Being a member of pricescope, I also decided to use Richard Sherwood to do the appraisal. I know that many
have used him in the past and have been extremely satisfied with his work.
April 6, 2011
My first contact with Richard was on April 6, 2011 I had asked him if it were possible for him to do the appraisal, His response was yes, and he told me how much it would cost.
April 9, 2011
I sent the stone to Richard April 9, 2011 Via 3-day Fedex along with a check for the agreed upon price for the appraisal.
I sent an email the day it was sent giving him the fedex waybill information, and asking him to let me know when it was received. He replied he would do that.
April 19, 2011
The stone was not picked up until April 19. I had inquired to him as to how long it would take to do the appraisal but mentioned at the moment no rush.
April 25, 2011
I had inquired about when I would have my stone completed. He told me that there was a job before mine and he would do it after.
Ok I totally understand that and wasn't yet near a deadline. I told him I wasn't near my deadline and thanked him for keeping me in the loop.
May 1,2011
I made another followup inquiry as to when the appraisal would be done.
May 4, 2011
Still no word so I made another inquiry on May 4 as I was unsure if he had gotten my email. On may 4 I was told by email he should be able to get to it that day but he was busy.
Ok I can understand that, so again, I was understanding of his time.
May 16, 2011
Still no appraisal. I inquired about the appraisal and when it would be done. I had made mention of my deadline which was looming and asked if I could get an update.
I received a response back that he had hired additional staff and getting them up to speed. Again, I was understanding and told him that I understand him being busy.
May 31, 2011
I was told by Richard I would be receiving a report for the stone and that it would be sent out fedex so I could meet my deadline.
June 3, 2011.
I received an email from Richard with a provisional Report. I was told that an official report would be scanned and sent to me via email, and a hard copy sent via mail.
June 4, 2011
The stone I did recieve, the report I did not. I sent him an email thanking him for the time he took to look at my stone, and that I would look forward to seeing the reports.
June 21, 2011
As of today I have yet to receive a scanned copy of the report or a hard copy of the report, though I have inquired about it.
I have send various emails asking about the report, I have today as a last resort called and left a message asking to be called back.
Nothing.
I know that Richard is highly regarded here, and I do feel that he's competent, HOWEVER, This is absolutely not a way to treat a customer. I can't get insurance on my stone, and without that insurance,the vendor that is to do my ring will not touch this stone!
I've already paid a CAD fee and have worked out my design. My stone is sitting at the vendors, to which at this point, I'm being bumped to the end of the line.
But yet, nothing can be done because I don't have the official appraisal.
In my last email today I told him that I'm at wits end, that I'm going to now have to pay for yet another appraisal just to get the stone. My vendor has to now bump me because they have other customers who have their things in order and put me at the end of the line because without the insurance, they're not willing to touch the stone. I don't blame them for that and I'm not mad at them at all.
However, I'm pretty darn pissed about the fact that even as understanding and reasonable as I've been, someone who's supposed to be a top knotch appraiser totally dropped the ball. That timeline above is something that should have never happened.
So word of warning. BE SURE that whomever you get your appraisal through, that they don't dick you around like this. I'm very disappointed and what should have been a great experience has been tainted. I wanted to have this ring by my anniversary because of its significance, and how we picked things out together as a couple.
But that may not happen and at the moment, I'm utterly disgusted by this whole thing.
Because of this experience I wouldn't and couldn't recommend Richard Sherwood as an appraiser. I certainly won't be using him again.
-A