Store Lost my Diamond!

[ame]

can''t wait for pics!

 

[Kaleigh]

That''s great, can''t wait to see it Brando!!!!

 

[Brando]

Neil sent me the pics so I''ll post them. Here''s the Pavillion shot.

 

[Brando]

Here''s the Lightscope pic

 

[Brando]

Man these pictures are Ginormous! ASET view

 

[pspaniac]

YEAH! So glad that it turned out OK for you.

 

[Brando]

Here's the Gem Advisor file if anyone wants to look that way. Anyhow, what do you all think?

 

[WinkHPD]

I am pleased for you that it has worked out so well. Neil is a good man to have checking your stones since you can depend on him to do a thourough and competent job.

I am also pleased for your jeweler that they stood up so well to their obligations and did not let you down. They have earned your respect in a difficult situation that just has to be an absolute nightmare for them.

Wink

 

[ame]

Looks ok to me but Im no expert on princesses!

 

[kenny]

Very glad this is working out for you.

BTW, does Rondel know this is playing out on a public forum?
I'd imagine that someone in the industry must have notified them.

Isn't PS pretty closely monitored in the business, especially if someone is under the microscope?

 

[Brando]

I dunno, I doubt they know anything about it. Nobody there has said a word to me about any of these postings so I really don''t think they frequent the forum here. I could be wrong I guess but I don''t see any reason for them to be upset, they handled the situation very well I thought.

 

[Kaleigh]

Looks great to me!!!!

How big is it???

 

[Richard Sherwood]

Veryyyyyyyyyyy nice stone, Brando.

I liked the way you handled the situation. With class.

 

[Brando]

Oh I tried to post the Sarin report but it wouldn't post. I'll just type it in here...

New Original
1.12 Ct. 1.06 Ct.
5.77 X 5.77 1.00 5.51 X 5.56 1.01
Depth 71.9% 71.5%
Table 70.7% 67.9%
Crown 10.2% 12.7%
Pav 58.1% 55.4%
Sth - Th Sth
VG - G VG - VG
F color G color
VS1 VS1

There I think that's all the pertinent info. There's pics of the original diamond linked at the beginning of this post.

Thanks for all the suggestions and support everyone. It wasn't anything about me so much as them putting forth the effort and making me feel like they really wanted to do right and handle the situation well. It was easy to feel calm about it most of the time because she genuinely communicated a desire to do right and make me happy. Despite the goof up I gotta say Rondel's is a good business and I'd recommend them. I'll probably be going back to them to get my bands since they did so well in this trial by fire.

 

[MissAva]

Looks good! I am glad things worked out allright for you!

 

[lumpkin]

It looks like a beautiful stone. I think your fiance will be very pleased and proud to wear it. I''m so glad this situation was resolved so efficiently and effectively. Sounds like Rondel''s would be a good place to get your bands as well.

 

[LadyluvsLuxury]

Brando, I''m so glad things worked out for you! Looks like you have a winner! I''m so glad you were able to find a suitable replacement that you were satisfied with quickly! Gooduck and make sure to post pics when the ring is finished!

 

[flutterby]

What an ordeal! I cant believe the calm you handeled yourself with, very impressive. If my jeweler lost my stone, i would be...well, less sympathetic. Congrats on getting such a beautiful stone!

 

[SeaOats]

It looks wonderful, and I am so glad everything worked out.

You truely handled this situation much better than I would have to be honest, and a big

to the jewelers also for standing up and making you right.

 

[JohnQuixote]

Very relieved to hear this came out well, Brandon. I''m especially glad Neil provided the telling images and reassurances. It looks like a great diamond.

 

[AChiOAlumna]

Oh congratulations!!!

It''s so wonderful that Rondel''s made good on their exchange...this could''ve been a disaster, but Rondels has shown true professionalism and respect for their customer. They definitely need to go on the recommended B&M list after this experience...

Leonid, do you agree???

 

[perry]

Brando:

Glad things worked out. Most jewelers are honest people who will do there best to correct an honest mistake. This post is probably the best advertising that this jewler can get - dispite the obvious cost.

I should also mention: Thank you for being such a class act yourself.

Perry

 

[Kaleigh]

Well said Perry. Brando kudos to you for handeling this with such class and finess.

 

[Brando]

I appreciate the compliments folks but I gotta point back at Rondels. I could have easily blown a gasket and gotten upset about this but from the start they were so forthright and honest about what was going on that I knew it was going to be taken care of, either through the diamond they offered or another arrangement. If they had come to me as pushy, arrogant, or unwilling to do whatever it took to make me happy then I would have been a much different person. As it was we both felt bad with what happened and she did a great job in making it up to me.

Plus having this forum really helped keep me calm because I had so many pieces of advice and suggestions to consider. Thank you everyone, especially John for taking time on a weekend to give me a call and Neil for the appraisal. I''ve been telling everyone about the PS forums, this place has been the best source of information and support.

Can you feel the love?

 

[mrssalvo]

i''m so glad everything worked out so well. I can''t wait to see pics of the ring