DiamondDense
Shiny_Rock
- Joined
- Nov 1, 2016
- Messages
- 189
maybe you guys can weigh in here - but be prepared for a long story.
so i went through IDJ/Yekutiel who was great - and i still think is great - to buy an ER for my wife.
the ER process went flawlessly. Yekutiel was patient as we (meaning you guys) helped me decide on an oval stone. i found the one and then ordered a Vatche 1533 Charis Pave setting to go along with. she was thrilled, so thrilled in fact that she wanted the matching Vatche 1533 wedding band which i also ordered for her.
come our wedding day, once she has a second to look at the band and the ring next to each other, she notices that the width of the rings are dramatically different. the wedding band being visibly smaller than the setting as you can see in the photos below:
she is not usually particular but it bothered her as it did me. if they are supposedly matching (and all the literature and Vatche themselves say they should be 2mm thick) then they should match - and certainly NOT be visibly different.
i went back to Yekutiel with my issue. he said he would take care of it for me and to drop off the ring. a few weeks pass and he calls me with an explanation from Vatche:
the original setting i ordered had to be custom made (apparently at a thickness greater than 2mm) in order to fit an oval stone as it usually only fits round (something i was never told and had no idea about).
thus, when i ordered the "matching" 1533 band i received a stock 1533 that was thinner than the "custom" ER setting.
no matter, he said he would work with Vatche to make me a band that matches perfectly. close to two months pass (time when a newlywed wants to be able to show off her ring to friends, family and colleagues) and we finally received the finished product this evening.
suffice to say that we are still unhappy - perhaps unjustly (you tell us - do you see the difference??). it still appears that the band is significantly thinner than the setting. after two months of back and forth and then the final excitement, to have them STILL not match is very odd to say the least.
so i went through IDJ/Yekutiel who was great - and i still think is great - to buy an ER for my wife.
the ER process went flawlessly. Yekutiel was patient as we (meaning you guys) helped me decide on an oval stone. i found the one and then ordered a Vatche 1533 Charis Pave setting to go along with. she was thrilled, so thrilled in fact that she wanted the matching Vatche 1533 wedding band which i also ordered for her.
come our wedding day, once she has a second to look at the band and the ring next to each other, she notices that the width of the rings are dramatically different. the wedding band being visibly smaller than the setting as you can see in the photos below:
she is not usually particular but it bothered her as it did me. if they are supposedly matching (and all the literature and Vatche themselves say they should be 2mm thick) then they should match - and certainly NOT be visibly different.
i went back to Yekutiel with my issue. he said he would take care of it for me and to drop off the ring. a few weeks pass and he calls me with an explanation from Vatche:
the original setting i ordered had to be custom made (apparently at a thickness greater than 2mm) in order to fit an oval stone as it usually only fits round (something i was never told and had no idea about).
thus, when i ordered the "matching" 1533 band i received a stock 1533 that was thinner than the "custom" ER setting.
no matter, he said he would work with Vatche to make me a band that matches perfectly. close to two months pass (time when a newlywed wants to be able to show off her ring to friends, family and colleagues) and we finally received the finished product this evening.
suffice to say that we are still unhappy - perhaps unjustly (you tell us - do you see the difference??). it still appears that the band is significantly thinner than the setting. after two months of back and forth and then the final excitement, to have them STILL not match is very odd to say the least.