Signed Pieces ordering process question

[heather318]

I ordered a wedding band for my FI last week ago and Signed Pieces has been awesome about responding to my e-mails really quickly. But my only thought is, why don''t they e-mail the customer more often to let them know the status of their order? I have only received one e-mail telling me that my order has been placed. However, I would like to have received an e-mail saying whether or not the ring was in stock (which it''s not).

For all those that have used Signed Pieces in the past, do they generally e-mail you with a tracking number once they do ship the item?

 

[ImpatientOne]

I''m wondering the same thing. I ordered a setting back on the 19th of December. Their website said it would take 3-4 weeks. I still hadn''t received it last week so I called them and they said it was getting ready to ship. At that point I had already purchased a larger center stone so needed to change my order anyway, so we started the process all over again. I do have to say they were very accomodating with my request to change my order.

 

[heather318]

Wow. That''s quite a long time to be waiting for your rings! I would be fine with waiting 3-4 weeks as long as they e-mailed me to tell me it WOULD be 3-4 weeks rather than having to wait and see..

 

[ImpatientOne]

Yeah, I agree, but when it was the holiday season and I know they were busy. I didn''t know until after the fact that the "shop" was closed for the last two weeks of the year! They assured me they will have my new rings to me by the first week of Feb

 

[heather318]

UPDATE: I e-mailed Signed Pieces today asking about the status of my order and they e-mailed me back within an hour letting me know that my ring was going to be shipped today.. I just got a shipping confirmation number from them and it should be here on Friday! The people at Signed Pieces have been AMAZING throughout the entire process and I''m definitely glad that they provide a shipping number so you can track your package!

 

[ImpatientOne]

Yeah, I called them a little bit ago and my setting will be mailed out tomorrow! Yay!!! Had I not called, I wonder if they would have sent an email to let me know it had shipped?

 

[heather318]

I just received FI''s ring in the mail today and am SO thrilled that I decided to go with the Signed Pieces ring!

 

[ImpatientOne]

Yay, Heather!!! Can we see pics??? How do you like the quality?

 

[heather318]

Date: 2/2/2008 5:29:45 PM
Author: ImpatientOne
Yay, Heather!!! Can we see pics??? How do you like the quality?

I will go take pictures right now and post a thread in SMTR..