I bought a red-orange faceted 10 carat Oregon Sunstone from the Dust Devil Mine, dropped it off at the goldsmith for mounting in a ring. When I got it back it had some minor surface scratches on the face of the stone that wasn''t there when I dropped it off. I called and left a message; (politely) told him of the issue and I am waiting for a response. What if he doesn''t claim responsibility, and what exactly can be done to remove the scratches? Thanks for any suggestions.