Find your diamond
Find your jewelry
shape
carat
color
clarity

REALLY disappointed with Blue Nile's customer service =(

LynzeeLeigh

Rough_Rock
Joined
Feb 5, 2011
Messages
45
I guess this is more of a rant than a question, but I just really needed to vent. We ordered my ring on the 3rd and were originally supposed to get it the 9th. I REALLY wanted it before the 13th because that's our anniversary and we will have been together 4 years so it would've been nice for him to officially "ask" then. The night of the 8th I was really excited, but checked the bank account and the money hadn't come out yet so I thought we'd better call. Apparently they typed the card number in wrong when we gave it to them and it had to be corrected. They supposedly called and emailed multiple times, but we never received any of them. I gave them a different email address and they gave me a new date: the 15th (UGH!).

The next morning, still no confirmation email so I called again...I was supposed to have multiple emails from them by that time, but nothing had come yet so I tried yet another email and they said they'd resend them. I waited an hour...nothing. So I called again. Finally I got on the phone with a nice man who said he'd look into it and call me back within a half hour. He called me back in ten minutes and had fixed the glitch.

Then my bank had the wrong address on file for us so they couldn't approve my order until I talked to them today and gave them the "correct" (but wrong) address...my bank got yelled at for that. So now I'm REALLY bummed that I can't have it by Monday =(. I asked if there was anything they could do, but the particular diamond I really want is in a different warehouse so I'm really disappointed because I've heard so many stories about them going out of their way to make things happen for people and they haven't been able to in my case. I've heard nothing, but wonderful things about their customer service.

I know I won't be disappointed in my ring. I spent a long time selecting a diamond and love their six prong solitaire setting so I can't wait to see it sparkle in person...but I'm really bummed about how long it's going to take now.
 

minmin001

Ideal_Rock
Joined
Mar 21, 2011
Messages
2,047
I'm sorry to hear that. I hope the ring will come out beautifully so it will be worth the wait in the end. be sure to post the pic. once you receive it~
 

LynzeeLeigh

Rough_Rock
Joined
Feb 5, 2011
Messages
45
Will do! It's not the biggest thing (.63 ct) but it's an excellent cut, E color, strong blue fluorescence (which I wanted) and should look great on my 3.75 finger =)

I'm a photographer so this lack of being able to take pictures of it is killing me!
 

Amys Bling

Super_Ideal_Rock
Joined
Jun 25, 2010
Messages
11,025
Sorry to hear about the hassle you have had. Here is to loving the ring so much that this hassle is forgotten when youbplace it on your hand.
 

eddiexp

Rough_Rock
Joined
Jun 3, 2011
Messages
41
LynzeeLeigh|1307738990|2942820 said:
Will do! It's not the biggest thing (.63 ct) but it's an excellent cut, E color, strong blue fluorescence (which I wanted) and should look great on my 3.75 finger =)

I'm a photographer so this lack of being able to take pictures of it is killing me!
more excited about taking pictures of it then the actual proposal? spoken like a true diehard photographer :tongue:
 

LynzeeLeigh

Rough_Rock
Joined
Feb 5, 2011
Messages
45
Haha! True :razz:. Though the "actual proposal" technically happened a long time ago...We just ran into the financial burdening of buying a house, etc so there was just no ring involved at that time with the promise that I could pick it out. So he knows I'd like him to ask again with it since so much time has passed and I want it super official, but the surprise factor has already come so now I just want to play with it lol =)
 
Be a part of the community It's free, join today!
    A Classic Solitaire
    A Classic Solitaire
    August Birthstones: Peridot And Sardonyx
    August Birthstones: Peridot And Sardonyx
    The Original: Princess Raiyah Of Jordan
    The Original: Princess Raiyah Of Jordan

Need Something Special?

Get a quote from multiple trusted and vetted jewelers.

Holloway Cut Advisor



Diamond Eye Candy

Click to view full-size image.

New posts

Top