I was looking for a few new pieces for myself and didn’t want to spend a huge amount of money but still wanted something nice and made in at least 14k gold. I looked around and saw many posts and reviews about Provence gems and the photos of the jewerly looked well made and so I decided to take a leap and order a pair of OEC earrings. To make a long story short, the earrings were pretty bad, the cut wasn’t good and they were too heavy and just really disappointing. I reached out to the woman I have been working with named Flora and she suggested I send them back and they could fix them, I asked for hearts and arrows instead of the OEC and she said fine, I thought a more standard cut might just be easier. I sent them back ( I paid for the shipping, around 50 dollars and waited). In the meanwhile, I foolishly had already placed an order for a bracelet and a band. I went back and forth with Flora in regards to what I needed and wanted and she promised me to personally check on all of the pieces before they went out and after waiting a very long time I received my stuff. I cannot even begin to describe how disappointed I am. All three are a mess. I can’t wear any of them. The bracelet was supposed to be a size 6.5 and it’s a solid 7 inches, the safety clasps are shoddy and don’t work and all you have to do it gently tug and it comes apart. The round stones in the band are grey looking and stand out in a bad way and the earrings, dear god, what a mess. I didn’t want to spend a huge amount of money but I still ended up spending a decent amount for all three and to say the quality isn’t good is an understatement. I have seen other work they have done and it’s been nice so I don’t know what happened. I am now in a position where I want my money back. I do not trust they can fix this since it they couldn’t deliver what was promised and when I brought up my disappointment to Flora she tried to tell me I was mistaken and now ignoring me. The earrings I sent back came back worse off and now I do not trust they can fix something, not to mention the expensive shipping. I am unsure of what my next step is though now, especially since I am being ignored. Any thoughts would be great appreciated. I feel so stupid for ordering three pieces at once without ever using this company before. I will try to add photos, I am rarely good at that part, haha. Thanks. Did I mention how disappointed I am? Ugh.