My fiancee received her round solitaire 1.74 four prong platinum engagement ring about 3 months ago, and recently the stone became loose. She took it to a local jeweler (not the one received the ring from) and they said that it would be a recurring problem since the setting was molded wrong. Specifically, they said:
#1-the cut in one of the 4 prongs (called the SEAT) is rounded instead of cut to shape the stone...this makes the stone shift and come loose.
#2-The prongs were cut too short...so they arent secure over the top.
#3-Several people said that it was fairly obvious that the setting was made for a 1.5 size stone, and that the prongs were just bended out to fit the bigger stone...its obvious if you look under the microscope, you can even see a spot where it might have broken and was re-soddered. The stone needs a 1.75 setting, which will allow it to be set a little higher, and also leave a bit more metal on top to secure the stone.
I have sent the ring back to where we bought it, and will be demanding a new setting. The jeweler (I will keep unnamed) is very reputable (even on this board) and has stores throughout the DC area. Do you have any suggestions as to how I go about replacing the setting. The truth is, the problems were caused by them. Has anyone else had similar problems?
I don''t want them to try and repair the setting, since it will likely just delay the problem. I figure that the huge investment that I put into it should require them to stand behind their product and completely replace the setting, right?
#1-the cut in one of the 4 prongs (called the SEAT) is rounded instead of cut to shape the stone...this makes the stone shift and come loose.
#2-The prongs were cut too short...so they arent secure over the top.
#3-Several people said that it was fairly obvious that the setting was made for a 1.5 size stone, and that the prongs were just bended out to fit the bigger stone...its obvious if you look under the microscope, you can even see a spot where it might have broken and was re-soddered. The stone needs a 1.75 setting, which will allow it to be set a little higher, and also leave a bit more metal on top to secure the stone.
I have sent the ring back to where we bought it, and will be demanding a new setting. The jeweler (I will keep unnamed) is very reputable (even on this board) and has stores throughout the DC area. Do you have any suggestions as to how I go about replacing the setting. The truth is, the problems were caused by them. Has anyone else had similar problems?
I don''t want them to try and repair the setting, since it will likely just delay the problem. I figure that the huge investment that I put into it should require them to stand behind their product and completely replace the setting, right?