Ordered a diamond ring, got a smaller diamond...

[Lockout888]

So after months of research and online searching, I pulled the trigger and ordered a .91 RB from Blue Nile. I looked at other vendors but Blue Nile had a great price on the ring, it scored a 1.7 on the HCA and the vendor said it was 100% eye-clean.

My ring was scheduled to arrive yesterday, and I was going to propose tonight. I had several things setup for the proposal, but now that is ruined.

I received the ring yesterday. The GIA report included was correct and all my paperwork was correct. The ring was a 4-prong setting, rather than the 6-prong that I ordered. That wasn't a big deal, as I was debating between the two.

The diamond was very bright, sparkly and eye-clean from all angles. It looked smaller than a .91 though.

Fearing that I had been shipped the wrong ring, I went to my local jeweler and had them take a look at it. The stone ended up being a different GIA inscription and a .75 carat.

So I called Blue Nile and let them know the situation. They have no idea where my actual diamond is, though I have the GIA report.

I am shipping the diamond back to them, and waiting to hear back about where my diamond is.

I am seriously upset and disappointed with them.

 

[antelope1]

OMG. BN switch and bait!!!!

I hope they make it right with you!

 

[Frenchcut]

You must be very disappointed, I hope everything can get fixed quickly by BN...

Did you provide them with the GIA inscription on the diamond that you got? With that information they should be able to track your ring...let's hope that they have not shipped it yet or it may be complicated for them to get it back since the other buyer got a larger diamond that the one he's paid for

 

[Lockout888]

You must be very disappointed, I hope everything can get fixed quickly by BN...

Did you provide them with the GIA inscription on the diamond that you got? With that information they should be able to track your ring...let's hope that they have not shipped it yet or it may be complicated for them to get it back since the other buyer got a larger diamond that the one he's paid for

Yes, I looked it up on GIA's website and even emailed them the GIA report...

 

[Lula]

I'm sorry to hear this! What a way to ruin your weekend. I wonder if they shipped someone else's order to you by mistake -- wrong diamond and wrong setting. That means they may have shipped your ring to another customer.

 

[yssie]

oh no! I hope they find your diamond - and soon! Or offer you a worthy replacement! I too wonder if your rings were switched during shipment

What a disappointing thing to have happen

 

[slg47]

oh my gosh, I am so sorry to hear this. Please do let us know how it turns out

 

[luv2sparkle]

I am sorry to hear this happened to you, but I have to say that I bet the people who got your ring were thrilled!!! I can just hear,
'dang' this .75 looks pretty darn big!' I bet they won't be checking it out but thanking their lucky stars! I wonder if BN will contact
them and ask them to send it back!

I hope they make it right with you, I am sure they will. In the very least you will get your money back. I am so glad you had it
checked right away, so you could get it taken care of. If you had given the ring to your girl and then thought about it a few months
down the line, I am sure that you would have had a even more difficult problem! It pays to check.

I'm sorry it ruined all your plans, but glad you found out about it right away.

 

[stonednewbie]

Sounds like they accidentally switched the rings... The other chap is probably wondering why his ring had 6 prongs.

 

[Amys Bling]

if they are unable to swap the rings, I would think they would have to have you return the wrong ring and refund your money- or supply you with a comparable diamond of your liking!

 

[em2010]

Sorry to hear what you have to go through. I am sure Blue Nile will rectify the situation for you and hopefully you will get the exact or a similar replacement diamond shortly.

 

[antelope1]

I think BN owes you for this. And they're a big corporation, so they can afford to do what I am suggesting. I mean, it's not like a family business -- and most PS merchants are family businesses -- but the big fish are fair game!

I think you should call and demand compensation for your trouble. I suggest a guilt trip ("You ruined my time-sensitive engagement and now she's shipping off to war" or something like that), followed by anger ("how could you make a mistake like this, this isn't what I expect from BN"), followed by a demand for a discount ("why should I ever use BN again?"). If the CS can't authorize the discount, I would escalate to the CS manager.

Do you want to try it? What do you think? Let us know if they give you anything.

 

[enyouartist]

wow. I agree that you should be compensated by Blue Nile. Don't lie about anything, but talk to their supervisor and make sure they appreciate what a disaster this situation is.

 

[Cehrabehra]

OMG. BN switch and bait!!!!

I hope they make it right with you!

bait and switch? Oh I don't think so.... too many customer's to provide accuracy maybe. Somewhere out there is someone who thought they got a .7 and is thrilled with the bigger size, probably not even questioning the cert.

 

[puppylover10]

Wow. this is crazy. Here I was just wondering if stuff like this actually happen... I'm definitely getting my diamond checked now :/
This is horrible since you were about to propose but at least you caught it quickly before you actually proposed!

 

[diamond_seeker]

Sounds like they accidentally switched the rings... The other chap is probably wondering why his ring had 6 prongs.

 

[Imdanny]

I'd wager it was a mistake. I'm sorry it ruined your plans!

 

[Lockout888]

Update:

I returned the smaller diamond ring to them. A supervisor called me, apologized and offered $300 credit towards a different diamond.

He said they tried to contact the person who they think has my diamond, but they have not responded.

I looked and can't find a diamond as good as the one I was supposed to get, even with $300 credit.

I may just ask for a refund.

 

[enyouartist]

I don't think $300 credit is enough for what they put you through. It ruined your plans. Furthermore, I'm shocked that they tried calling the other "assumed" party, not even sure of the whereabouts. "We think you may have a bigger diamond then you paid for...can you call us back?"

 

[tyty333]

Update:

I returned the smaller diamond ring to them. A supervisor called me, apologized and offered $300 credit towards a different diamond.

He said they tried to contact the person who they think has my diamond, but they have not responded.

I looked and can't find a diamond as good as the one I was supposed to get, even with $300 credit.

I may just ask for a refund.

They haven't retuned BNs call...I'm shocked! They've probably gone into hiding or the witness protection program!

 

[antelope1]

I don't think $300 credit is enough for what they put you through. It ruined your plans.

+1. Btw, is $300 like 10% of your purchase price?

 

[Circe]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

 

[enyouartist]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

That's an even worse scenario! It would be an interesting read if I could find that post. Imagine what the girlfriend must have thought about having to return a bigger diamond and getting a smaller one! No wonder the guy refused and just paid the extra $3K. Terrible!

 

[yssie]

Oh, that's terrible. $300, are they joking?

Here's what I'd do: find a reasonable replacement diamond, get on the phone (emails are too easy to put off) and talk to someone high in the food chain. Tell him/her that you have chosen your replacement due to BN error, and you will require an X credit to make it happen.

I would think 10-15% of your purchase price would be 'reasonable' credit (as in, in your shoes this is the standard I would choose for myself).

 

[Amys Bling]

Oh, that's terrible. $300, are they joking?

Here's what I'd do: find a reasonable replacement diamond, get on the phone (emails are too easy to put off) and talk to someone high in the food chain. Tell him/her that you have chosen your replacement due to BN error, and you will require an X credit to make it happen.

I would think 10-15% of your purchase price would be 'reasonable' credit (as in, in your shoes this is the standard I would choose for myself).

Ditto! I was just about to say this. Is there a stone that is suitable to you that is 400? 500? 600? more than your original stone. If you find one then tell them about it and say that "unfortunately you cannot find a comparable stone for your purchase price +300 credit, but there is a stone for ___________. Then if they refuse, simply say- ok, well I have found a stone at james allen I will be purchasing instead- I would like a refund. Maybe they will be willing knowing you will be taking the refund and going elsewhere.

 

[Amys Bling]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

wow. that sucks! I do not think that the FI would be willing- after being proposed to with a bigger stone- hand that in for the original smaller stone!

 

[figment23]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

wow. that sucks! I do not think that the FI would be willing- after being proposed to with a bigger stone- hand that in for the original smaller stone!

No, but I'd be pretty unwilling to marry someone who would accept someone else's mistake and pass it off as his own, then refuse to be honest when the mistake was revealed.

But not all people hold themselves to that standard.

 

[Amys Bling]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

wow. that sucks! I do not think that the FI would be willing- after being proposed to with a bigger stone- hand that in for the original smaller stone!

No, but I'd be pretty unwilling to marry someone who would accept someone else's mistake and pass it off as his own, then refuse to be honest when the mistake was revealed.

But not all people hold themselves to that standard.

True... but I took the story to mean that he didn't realize it was bigger until the company called. I think he was prob embarrassed to ask for the ring back, "Umm, honey can you take the ring off, the company made a mistake and shipped us a bigger diamond!" Hahaha, prob pretty disappointing for the lady- no wonder he coughed yp the 3,000 to keep the bigger stone!

 

[figment23]

I took the story to be that the person in question didn't pay the $3000 difference, just refused to return the ring at all and the company ended up just sacrificing it, so he got the bigger diamond for free.

I wouldn't be able to wear it if my fiance did that. It wasn't rightfully his.

I found the thread in question: [URL='https://www.pricescope.com/community/threads/jeweler-set-the-wrong-stone%E2%80%94wants-me-to-return-ring.51267/page-4']https://www.pricescope.com/community/threads/jeweler-set-the-wrong-stone%E2%80%94wants-me-to-return-ring.51267/page-4[/URL]

 

[Cehrabehra]

Oh, ugh, that absolutely sucks. I remember a similar story from a few years ago, only told from the other guy's point of view: he ordered a ring, got a BETTER ring and figured, "Hey, this is just an exceptionally good looking rock!" He proposed to his GF, and THEN that's when the company let him know that that wasn't his stone, and he'd have to return it. As I recall, he refused, and the company let him (for a difference of, like, 3K or something). As I recall, he got a lot of flack for it.

I agree with all of the above posters - a $300 credit isn't NEARLY enough to make up for their ruining your plans. I'd try to go higher up the ladder, and if they don't provide better service, definitely demand a refund and go to a vendor with better service. What a mess, and so sorry you're having to deal with this ...

wow. that sucks! I do not think that the FI would be willing- after being proposed to with a bigger stone- hand that in for the original smaller stone!

No, but I'd be pretty unwilling to marry someone who would accept someone else's mistake and pass it off as his own, then refuse to be honest when the mistake was revealed.

But not all people hold themselves to that standard.

it's possible the guy (or girl) has no clue at all... I mean, you get the ring, you trust the seller, you propose and then you spend the next week in bed lol Why check your email??