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now that i think about it..b&m rip off??

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mijamajasky

Rough_Rock
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Jan 24, 2008
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My husband buys from a local jewelry shop. I think he got majorly ripped off with the diamond he just purchased for me...i am not sure but the jeweler keeps putting off giving me the papers...the stone is so pretty..i love looking in to it...it is like a kaliedoscope..but it does have that chrome/steel reflection...iand there is nothing to see with the naked eye and my husband said he bought it because when he looked through the microscope it was the only one without spots or clouds... just know he spent alot and i am nervous this guy took him for a ride..what can i say to move up the process?? i keep trying to get over to GOG to examine the sotne but I am so nervous to hear the news....is there a way to figure out if the stone is ok?
 
Is there are return window? If so maybe he''s stalling until that return window is over to give you the paperwork. If that''s the case you may say that you want to return the items while there''s still time and then when he gets the paperwork in you''ll consider repurchasing the items if the documents look good.
 
the return window has passed...i am just bummed b/c J works so hard - he has 3 jobs - one that includes being in the mikitary. he works so hard to buy me things to show me he appreicates me ( i don''t ask for it! i swear!) and i just get really ticked when i start to think he has been ripped off....anyway sure way to tell? i gave a description below...
 

I find it veeeerrrry strange that the jeweller would put off giving you the papers. By which, I take it you mean the certificate for the diamond/s in your ring?


I think Dee*Jay''s advice was pretty sound.


If you time left in your appraisl period, then take the diamond asap to an independent appraiser and make sure that your husband got what he paid for.


Otherwise, as Dee*Jay said - return the ring anyway with a view to buying it if everything checks out ok.


Better to find out sooner rather than later if you''ve been fleeced... especially if it means you can get a refund and buy something else. Having said that, maybe it''s all fine and there''s an innocent explanation for the lack of paperwork. Either way, don''t waste any time!


*hugs*


x x x

 
I feel like you have been taken advantage of if he refused to give the paperwork before the return period was up. I would try to return it based on never receiving the paperwork. I suspect it wasn''t a good deal. If you can go to GOG, Jon could certainly look at the stone for you, but his stones are really going to be superior, I''m afraid.
 
If you have been mis-sold something (ie. the diamond is not the same as described to you), then you should be within your rights to return it for a refund.

Equally, I would say that if you have bought a certificated diamond, then the sale is conditional upon receiving the appropriate paperwork for the stone.

It sounds as if you have given reasonable notice that you want the paperwork (which I would have expected you to have received at the same time as the jewellery). As the paperwork is not forthcoming, again I would say you are within your rights to return the ring for a refund.

I doubt very much the jeweller would want an angry customer in his store scaring off his customers... so maybe take a trip in there when they are likely to be busy. Start by asking for your refund nicely... and don''t be afraid to stand your ground if you don''t get what you want right away! :)

x x x
 
WHAT did you supposedly buy? Specs, and who graded it? And when did the return period end? And how did you pay for it?


And ds, you''ve got mail!!
 
thanks guys! i just have this feeling you know? when i was given the stone by my love I asked him where are the papers and he said the jeweler told him he had to get them together and the jeweler would give them to me when i came in to design a setting...so i went twice to look at settings and both times - he was busy and would have them for me next time i came in... so anyway it is over a carat round stone. it truly is very pretty to look into lots of kaliedscope type of action...but it does have that chrome reflection to it...and i swear i now see a tinge of yellow or ''warmth'' to it...but even if i had to return i feel equally bad for j getting ripped off...i want to go to GOG but like i said before i am scared of what he may say...i have been trying to take pics but the macro on my camera is taking crapola pictures!
 
As mentioned above, if what you received is not what it was represented to be, you are entitled to a refund, regardless of the amount of time since the sale.

It’s not so unusual for jewelers to have stones for sale that are on loan from their suppliers and for them to only have a copy of the lab report. When they pay for the stone the dealer releases the report. If they aren’t local this can take a week or two. How long has it been? Do you have a copy?

Neil Beaty
GG(GIA) ICGA(AGS) NAJA
Professional Appraisals in Denver
 
If this jeweler cannot keep his promise on getting the papers to you, then you should be entitled to a refund if the goods are not as promised. Have you had this stone independently appraised? That is what I would suggest you do, and this jeweler needs to be professional and get these papers to you now!
 
I am determined to get there tonight...I told my husband last night about still not getting the papers and he said to go and them today...so i will try again! He bought the stone in December...I am not sure if AMEX would be able to do anything but I am going to do my best. Thank you for your support! Now if I could only get you all to come with me - it would be like that commerical where they go ''yeah I got people!"!!
 
It sounds like what happened when we bought a diamond from a mom and pop jeweler a few years ago. The diamond was not actually theirs. They had it in their inventory and they had so much time to sell it before it went back (to the cutter?). They did not have the original GIA report but told us they could get it for us very quickly. We picked up the diamond and they still didn''t have the report. It took several phone calls, and my husband had to get very insistant before we got it. It was as though the sale had been made and the motivation to follow through was gone. But it didn''t take months. It took us about a week. I think your jeweler needs to get that report to you ASAP, and if it''s not what he sold you, you should be able to insist on a refund. I''m kind of surprised that since the setting hasn''t been purchased and the diamond hasn''t been set that he hasn''t seen a financial incentive to get the papers to you. Hmmmm.
 
Wow I did not even think about that....true....well I was going to to go today but it took me forever to get hoome b/c of the roads...but tomorrow I''m telling ya I''m going! And honestly, my husband was so happy he chose the stone himself etc..I just hate returning it...but if something is fishy??? then what? do i try and get a refund and go elsewhere or try and work with him?? i just feel in my heart something isn''t right and i guess i would not want to work with him..anyway..if anyone is interested i will update again.
 
Unfortunately, I hear this complaint all too often." My jeweler promised to send me the appraisal or lab documents...."

Some stores are better than others with follow up and customer service. It''s irritating and shows a lack of respect for the customer.

You should be entitled to a refund if the documents never arrive. I agree with Neil.

Jeff Averbook,GG
Graduate Gemologist in the Metro Boston area since 1986

www.metrojewelryappraisers.com
 
really??? and people get away with it?? well i just found out from a co-worker that she was going to use that jeweler but said she changed her mind after he argued with her because he misrepresented an item and cost of creating something for her. she said he had quite an attitude and was twice as much as the jeweler she went with (the finished piece is really beautiful)...now i understand there are issues and three sides to the story but it is the price thing that caught me...now i am wondering can i even get something insured? i wonder if it is even worth it...took some pics but i am sure you can''t tell much...anyway heres to better weather tomorrow so i can get to the shop...PS do i need an appointment to go to GOG?
 
so sorry to hear you are going thru this. my advice is to keep contacting the jeweler. call him, go see him, keep hounding him until you get what you want. if he really misrepresented the stone and is trying to hide it, he won''t get away. you deserve your refund.

a few months is a long time to get the "papers" to you. who knows if there are really any papers!

but on the other hand, if he really sold you what he said he sold you, and it''s outside the refund timeframe, then i don''t think you''ll be able to refund it just because the price is high.

i''m hoping he misrepresented the stone, so you can return it cuz it sounds like you want to return it.
 
While you are waiting for the "papers" I''d take it to an independent appraiser. So that once you get the papers you''ll know what you are dealing with. I feel for you, that jeweler surely is taking way too long in delivering the cert for your stone. Taking it to Jonathon at GOG is a great idea, he''s a straight shooter. But still feel an independent appraisal is key. Good luck!!
1.gif
 
Date: 2/12/2008 8:47:19 PM
Author: mijamajasky
really??? and people get away with it?? well i just found out from a co-worker that she was going to use that jeweler but said she changed her mind after he argued with her because he misrepresented an item and cost of creating something for her. she said he had quite an attitude and was twice as much as the jeweler she went with (the finished piece is really beautiful)...now i understand there are issues and three sides to the story but it is the price thing that caught me...now i am wondering can i even get something insured? i wonder if it is even worth it...took some pics but i am sure you can''t tell much...anyway heres to better weather tomorrow so i can get to the shop...PS do i need an appointment to go to GOG?
Click to expand...
i think that as long as you get an independent appraisal (or even with a non-independent appraisal for most insurance companies), you can get it insured. i would recommend getting it insured immediately. it doesn''t cost that much relative to the cost of the stone, esp. if you only end up having it for a short time. I would recommend it even more strongly if you are going to hand over the stone to an appraiser and/or the jeweler. Insurance is available through companies like chubb and jewelers mutual, and also through usaa (which you can probably get if J is in the military). good luck tracking this all down!
 
here are some pix. the quality of the pix is really shabby...sorry! but i figure at least you can see the topic of conversation! oh an to clairfy...if he oversold me, i can not get a refund but if he does not present papers i can get a refund? he told my husband the stone was ' a work of art'...ps it is the loose stone to which i am referring

Ring play 027.jpg
 
again..

Ring play 021.jpg
 
i guess you can''t tell much...but it is eye clean...j said there were no blemishes under the scope...but i really think the stone reflects a yellow tone and has a very chrome appearene...is this ok?

Ring play 023.jpg
 
it is hard to tell much from the pictures, and it is impossible for anyone to say if this was a ripoff unless we know (1) what he told your husband it was in terms of size, color, clarity & cut quality and (2) what either the grading report or an independent appraiser say about the actual size, color, clarity & cut quality. i think what the pros above were saying is that if those 2 don''t match up, regardless of whether he actually provides you with the papers, you should be able to get a refund because it was misrepresented. if, however, the stone is as represented to your husband according to a grading report or independent appraiser, and you simply don''t like it, there is not much you can do once the return period has lapsed.
"a work of art" is a subjective statement and has nothing to do with the 4Cs that actually determine the quality and value of the stone. if a buyer relies on representations like that and doesn''t pay attention to the objective criteria, and the objective criteria aren''t misrepresented, there isn''t much to be done except be more careful next time.
that said, i wouldn''t worry based on the diamond "reflecting" yellowish tones if what you are talking about is the splashes of color it gives off, as opposed to the color of the diamond itself. the reflected/refracted sparkles are supposed to have different colors. that is called fire. it also looks like you might have arrows, which is a good thing with regard to cut, but that is extremely difficult to tell from the pics above.
for your own peace of mind, keep pressing for the grading report, or at least a report number (GIA has a website where you can look up the stone by the report number online -- don''t know about other labs) and get an independent appraisal. have your husband write down everything he can remember about what the jeweler told him about the diamond. sit down and compare the report/appraisal with your husband''s recollection, and maybe even go over that with the appraiser to figure out whether he got what he paid for.
good luck!
 
I guess it all comes down to the longer you leave this the harder it will be to resolve. Make sure to get the stone appraised ASAP!!!! Also see about some way to submit your complaints in writing, ex. send something in the mail that has to be signed for when received, email, anything, so credit card companies have something to follow up with if needed.
 
i see about 2.5 arrows in the first picture. does anyone see that?
 
Date: 2/13/2008 4:39:41 PM
Author: Milly
i see about 2.5 arrows in the first picture. does anyone see that?
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I thought I saw hints of arrows in there too milly.
 
thanks for confirming it ellen! good, i''m not imagining it....kekeke...
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from the few groggy pictures, it looks like it might be a nice stone, but it''s hard to know for sure unless you have someone look at it.

mijam, have you had a chance to get it appraised yet?
 
hiya! sorry the picture are so yucky, its the best i could do! anyway...i so do not know the first thing about appraisals and insurance...in fact i had asked that jeweler about getting it insured and he told me....to get a safe..so i don''t know where to begin with that either...anyway, hoping saturday is my day...i want to get to GOG and get some input too...
 
so how do i start the appraisal/insurance route? like i said before all the jeweler said i needed was to get a safe is i wanted insurance...how does that work?
 
Date: 2/13/2008 8:39:27 PM
Author: mijamajasky
in fact i had asked that jeweler about getting it insured and he told me....to get a safe..
Click to expand...

Oh for god's sake... What good is a safe bolted to the floor of your master bedroom closet gonna do you when you whack the stone on the side of a grocery cart and chip it? Or if you go to the doctor, have to take all of your jewelry off for an x-ray, forget to retrive it out of the locker and it's GONE when you remember and go back the next day to get it?

Screw the safe, maybe what you need is a new jeweler.
20.gif


To answer your question, go to an INDEPENDENT APPRAISER (NOT the guy you're getting the piece from, IF indeed you decide to keep it once you finally see the paperwork) and have an appraisal drawn up. Then call your insurance company and have them add it as a rider to your renter's or homeowner's insurance.
 
an independent appraiser would be best, but Jon will help you out with an honest opinion and talk too you about insurance options.
From there if its needed he can recommend an independent appraiser if needed for ammo to take too the credit card company if things go south.
On a Saturday you should make an appointment or at least let Jon know when you will be there.
 
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