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My ring is hear and its not what I asked for ;/

Niel

Niel

Super_Ideal_Rock
Premium
Joined
Jul 23, 2012
Messages
20,217
I bought a pear for my e-ring (.9 ct h/vs2) and I LOVE it. I want it set in a plain shank halo. I went to a local B&M store to get it set. They woman there has absolutely wonderful customer service and after discussing with me what I was looking for we decided to have the stores bench make me my ring. Fast forward a month later and its finished. I was so excited! Then i got it home and I felt so deflated. I feel like it doesnt look like what we had talked about or the photos I provided. And its "hand crafted" so its imperfect and my perfectionist tendencies just hate the slightly "off" look about it. They tell me it looks like the picture I provided but I really dont think it does. It has windows in the side of the band and I REALLY dont think there are in the pictures I provided (tell me if I am wrong please) and then when they showed me the wax form I had asked to not have them and they said they would correct it and didnt. Plus the windows are uneven! One of them is longer than the other. They are being helpful with the whole thing and are promising to make things right, Im just so disappointed.

Here are the pics i provided custom-platinum-diamond-halo-pear-shaped-solitaire-engagement-ring-by-whiteflash-32007-b.jpg

heres my ring ( i dont have any profile views unfortunately as I didnt like it enough to take pics at the time and now its back at the jewelers for resetting )

kjl_.jpg

hgjj.jpg
 
is it as bad as i think or should i let them try and fix it. Or jusr get a ritani or something
 
The halo looks very similar to the picture but the shank of the ring is far different. It is wider and much flatter than the pictured ring.

If you've left it for a remake at the jeweler, what instructions did you give them?

The ring is very pretty but the question is can you live with it as it is? If not, ask for it to be redone or ask for a refund. Is there a particular reason you didn't have WF make the ring since that is the source of your pictures?
 
yeah you are correct the halo is quite similar but the shank it completely thinker and too chunky. also it has those windows which i really dont think the original had. I wanted to go with this place because its a local business and I wanted to support them. Plus I was originally planning on just getting one of their designer rings and their prices were very reasonable, but then changed my mind when we were discussing my setting and I saw the guys custom work, which was very nice. I had left it there to correct the shank and some minor things I didnt like with the halo (it seems crooked and uneven to me) but now Im thinking of asking for a refund and going with a ritani setting.
 
If you are not happy, ask for a refund and walk away. Get the ring you WANT, not something because you want to support a business and feel bad about 'hurting feelings' (if that's even something you are thinking of!). I had the VERY SAME situation happen with me - not wanting to make a fuss and get my money back - when a custom ring did not go well. PSers here were amazingly supportive and I'm glad I took their advice and got my money refunded.

The advice I got was, "if they could have done it right the first time, they would have" so in terms of fixing it, I dunno.... I'd be inclined to get your stone and walk. Go where you KNOW they'll do it right - as in WF.

Good luck!
 
how should I ask for a refund. Should they refund me sense its not what I asked for, or will they say its "basically" what I asked for so I wont get it. I really dont have money to waist so Im just concerned.
 
ITs your money, you did not get what you asked for, but what does your contract / order state in terms of refund? Mine stated no refunds but I got one.... It was Gypsy who put together a fantastic script for me. Let me see if I can find it....
 
yanno..... I think there were so many tidbits of awesome advice and support, that it just might be helpful for you to take some time and read thru the whole thread!! I know its not the same situation as what happened to me, but this thread has a boat load of great suggestions. I had a whack of pics to show the owner and he also offered to remake the ring. Nope - I took the money and ran to BGD and couldn't love my ring more!

[URL='https://www.pricescope.com/community/threads/wwpsd-live-w-it-return-to-original-b-m-new-w-ps-vendor.176215/']https://www.pricescope.com/community/threads/wwpsd-live-w-it-return-to-original-b-m-new-w-ps-vendor.176215/[/URL]
 
Thanks a million Ill go over it. Im going over all the things I signed with them and nothing says anything about a refund. I dont know if thats a good or a bad thing
 
hmmm... if nothing is stipulated about no refunds,that would work in your favour!! The hardest part for me, was to stand up for myself. I'm so wimpy and not wanting to upset anyone's feelings... but with PS behind me, I just felt stronger and I didn't want to let down the team!! Really - this is your engagement ring. You'll have this on for the rest of your life - why start this journey with something that is sub par??? These people didn't deliver what you asked for. It isn't right. Maybe they CAN fix it, who knows, but will you be happy with the fix or will you always have something niggling in the back of your mind thinking - its just not right, its just not the WF one....

You know you best, so go with what your gut is telling you, but if you are like me, my gut said GET OUT and I'm so glad I did! Remember, 24/7 of looking at your beautiful diamond... surrounded by crappy metal workmanship??? ya --- NO!!!!
 
The ring is here - since it's not what you wanted, and you don't have money to waste, I'd get a refund pronto. Good luck!
 
:oops: I was trying to eat an feed my baby and type this all at once. I guess one thing had to give ;) But at least it got my point across. And yeah I think that's what I'll have to do. What a shame another 6 weeks before I get to wear her now.
 
I definitely would not let them remake it. I am pretty cautious about custom work unless I have a lot of examples to prove the competence of the bench. In your case, since WF had made the exact setting you wanted, it would have been best to have them do it, unless they wouldn't do it because you didn't buy your diamond there or something. I'd compare Ritani pricing with Victor Canera and Steven Kirsch.
 
Getting it right will be worth the wait - 6 wks to get it, but on your hand for YEARS to come! :wavey:
 
What do you mean by "window"? Can you point it out in the WF pics or post an example?
 
diamondseeker2006|1348455574|3273444 said:
I definitely would not let them remake it. I am pretty cautious about custom work unless I have a lot of examples to prove the competence of the bench. In your case, since WF had made the exact setting you wanted, it would have been best to have them do it, unless they wouldn't do it because you didn't buy your diamond there or something. I'd compare Ritani pricing with Victor Canera and Steven Kirsch.
Click to expand...

I agree with this. We see SO many times people on these forums taking rings to get custom-made at local places and not ending up satisfied with the results. Which is nothing against local places - it's just often the style of work they are being asked to do is not what they normally do. My local jeweler makes really great art nouveau style settings with engraving. They are true works of art. His pave work, on the other hand, is so-so. Fine for the masses, but most PSers wouldn't be satisfied.

I also think a lot of the joy of looking at the WF ring lies in the proportions, and the custom ring completely jacked with them and it's all off balance.

Yssie|1348456812|3273458 said:
What do you mean by "window"? Can you point it out in the WF pics or post an example?
Click to expand...

It's like an azure on the side of the band, almost. Like a cathedral shank that got smushed until all that was left between the band and the cathedrally part was a little gap. You can see it in the pictures of her current ring.
 
I think she means it has a cathedral shank.

Unfortunately, other than the cathedral perhaps, it does look like a version of the WF ring -- just a poorly executed one. And THAT is likely not something they can fix, because if they could make it look better, more refined, more delicate, like the WF one, then they would have made it like that to begin with. FWIW I do not let anyone do custom work for me unless I have seen the *exact* think I want, or 99% like what I want, made by them before, with detailed pics or else a sample in store.
 
Ahh - okay. I missed the "on the shank" bit, I was trying to find windows in the gallery 8)


I'll be redundant and just ditto this:

distracts said:
I also think a lot of the joy of looking at the WF ring lies in the proportions, and the custom ring completely jacked with them and it's all off balance.
Click to expand...

and this, which I learnt the hard way too:

Dreamer_D said:
Unfortunately, other than the cathedral perhaps, it does look like a version of the WF ring -- just a poorly executed one. And THAT is likely not something they can fix, because if they could make it look better, more refined, more delicate, like the WF one, then they would have made it like that to begin with. FWIW I do not let anyone do custom work for me unless I have seen the *exact* think I want, or 99% like what I want, made by them before, with detailed pics or else a sample in store.
Click to expand...
 
What it looks like to me...
Is that the WF ring has a band that is very similar to a knife-edge, but not quite. It is tapered and is skinnier at the top. And your band is flat, and therefore wider, across the top. If your jeweler could taper the band (close to a knife-edge, but not as "sharp") and also get rid of the "windows", would you be happy??
 
Although the ring looks similar other than the shank, it is not delicate and shows a lot of metal holding the diamonds together and the prongs are chunky. I wouldn't be happy as well and would ask for a refund. I also learnt the hard way and had to suck it up and remake my ring. I was much happier afterwards and had no regrets even though I had to spend extra money. I think you should push for a refund and then ask Steven Kirsch or Victor Canera to make the ring. Or I would even go with ERD who I think will do a great job too.
 
GirlyGirl|1348463162|3273495 said:
I am sorry you are going this. I agree that asking for a refund is the best thing to do. It's the hardest but the best. Then, start over.

I found the WhiteFlash setting.
http://www.whiteflash.com/gallery/solitaire-engagement-rings/custom-pear-halo-solitaire-engagement-ring-28902.htm
Unfortunately, they don't do custom work like this unless the center stone is from them.

I see that you have your eyes on Ritani. I think that is a good route. Best of luck to you.
Click to expand...

I was under the impression Whiteflash would make a setting for your stone as long as it was AGS or GIA graded and insured? That is what their FAQ says, at any rate.
 
I have an email confirmation that Whiteflash will set a customer's GIA or AGL lab graded diamond.
 
Can someone tell me what is the purpose of those windows in her ring?
 
I disagree with Charmy - that inspiration WF shank, with that shift in shape of volume distribution up the shoulders, is a very bad candidate for handforging. To evenly and symmetrically shape the metal to create that taper, and to polish it such that the roundedness is even and symmetric on all four sides (I mean, R & L of sides 1 & 2) takes a lot of time and effort - time and effort that even higher-end vendors will not necessarily devote to the task. And without pave or engraving, with a high-polish finish, the asymmetries will really show - been there, tried that!

Most handforged rings have simple shanks - curved wire with circular cross-section, curved bar with rectangular cross-section, cathedrals wherein the bar is split in cross-section and only the top portion is polished to a taper (the width is reduced but the depth/height/thickness doesn't change)... Mike R is the only handforging vendor I would give a job like that WF shank to.
 
Ditto what others have said about not having this jeweler remake your ring. To me the ring looks like the Whiteflash photo, just not as well done. I suspect that the gaps in the shank from the cathedral setting are not the only reason that you are unhappy with this ring.

My rule about going to any jeweler for any work is that I have seen their work before and I love what they do. I use different jewelers depending on the work I want done. Different jewelers have different specialities. I would never give a jeweler a photo from someone else and say that this is what I want, unless I know already that they do similar work and I like the actual work that they do. I will take a photo in of their own work and say that this is what I want.
 
Unfortunately I had looked at some of his work and I did like it so I thought I would be ok. Like many of you said though probably should have ask for an example of something extremely similar to compare to. I am upset about it because when I went in there to ask them about it they said that the photo I provided had those windows (they keep calling them that I don’t know if that’s really the term) and I really don’t think that that WF one does. And then they make me feel bad by saying that that’s what I DID ask for, when it isn’t. Like I said they showed me a wax form of the setting and I asked for them to fill them in and they said ok but then here we go its finished and they are still there. I brought it up with the clerk and she said “oh those have to be there or it would look chunky we must have been talking about something else” which no I wasn’t I would never agree to a ring like that. Then I guess its my fault on the chunkiness of the band because when I saw the wax she said that it would look chunkier than the finished product and I thought that meant it would looked like what I asked. I KNOW I sent her multiple emails and correspondence saying I wanted it took look like the photo I provided. This place sells Ritani rings which is why I have been considering them (also I like the endless love with a plain shank so that’s good) I thought maybe if I offer to keep the money in store they might consider a refund without much fuss.


And youre right its not just the shank the shank is the most glaring mistake but the whole thing looks poorly done. I dont think i can afford much else if they wont do that with the Ritani, i think I may just ask BDG to set it in one of those shuldt bezel rings (very pretty but i wanted a halo) will they do it with diamonds I dont buy there?
 
nielseel|1348509735|3273782 said:
Unfortunately I had looked at some of his work and I did like it so I thought I would be ok. Like many of you said though probably should have ask for an example of something extremely similar to compare to. I am upset about it because when I went in there to ask them about it they said that the photo I provided had those windows (they keep calling them that I don’t know if that’s really the term) and I really don’t think that that WF one does. And then they make me feel bad by saying that that’s what I DID ask for, when it isn’t. Like I said they showed me a wax form of the setting and I asked for them to fill them in and they said ok but then here we go its finished and they are still there. I brought it up with the clerk and she said “oh those have to be there or it would look chunky we must have been talking about something else” which no I wasn’t I would never agree to a ring like that. Then I guess its my fault on the chunkiness of the band because when I saw the wax she said that it would look chunkier than the finished product and I thought that meant it would looked like what I asked. I KNOW I sent her multiple emails and correspondence saying I wanted it took look like the photo I provided. This place sells Ritani rings which is why I have been considering them (also I like the endless love with a plain shank so that’s good) I thought maybe if I offer to keep the money in store they might consider a refund without much fuss.
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You don't owe them anything, they obviously have no moral or ethical issues with taking advantage of you. Get your refund and start over at Whiteflash - they have proved they can do exactly what you want.
 
What are these "windows"? Can anyone please explain? I'm confused. :))
 
Laila619|1348510203|3273786 said:
What are these "windows"? Can anyone please explain? I'm confused. :))
Click to expand...

I was confused too until Dreamer and distracts pointed it out - pretty sure she means the cathedral shoulders

windows.png
 
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