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james Allen stepped up and came through

less_confused

Rough_Rock
Joined
Jul 13, 2009
Messages
72
I recently had an unfortunate experience with JA. The good news is that they eventually did the right thing.

The situation was simple: I had bought 2 loose diamonds and a setting. They needed a week to complete the order, but when the time came, they needed another week. 2 weeks total.

The big problem I had was that, before they notified me of the extra week delay, I had called twice to confirm status: the day before and the day of the originally planned ship date. Both times I was told that all was well. In fact, they hadn't even started the work.

After some discussions with the customer service at JA, they did two things to fix things.
First, they extended a small discount.
Second, and more importantly, they moved the date up.

Throughout the experience the JA Customer Service was polite, prompt, and very professional.
There was a problem and they stepped up to address it.

Thanks also to the people on the board who took the time to share their thoughts and insights.
 

MissGotRocks

Super_Ideal_Rock
Premium
Joined
Jun 23, 2005
Messages
12,186
That is a great outcome - thanks for sharing how this vendor worked positively to make you a happy customer!

We would also love to see pictures of the finished ring!
 
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