by Lula » Jun 15, 2019 I agree with @Runningmama. JA should stop talking and quit playing the victim. This is a very bad situation for any company -- chipping a customer's engagement ring stone that the customer has worn for two years and holds huge sentimental value -- yikes. Like others here, I'm feeling very sad for OP and his fiancee. Fixing this (without SA's sharing the sordid details about how the stone will be recut and resold, and the setting scrapped!) should be JA's sole focus. If @YoungPapa believes this community's views are no longer in line with his current business model, maybe he should part ways with PS. If JA can't locate a diamond of the same or better quality, then maybe JA should reach out to BGD or HPD (both of whom have cut two-chevron princess cuts at some point, according to this https://niceice.com/diamond-grading...ts-on-princess-cut-diamond-light-performance/) and ask for their help. I suspect there isn't a fast, easy or low-cost fix to this situation, which may account for at least some of the defensiveness on the part of JA.