glamourchick
Rough_Rock
- Joined
- May 8, 2011
- Messages
- 11
Just devastated over issues with Verragio!
First off, let me state that I am a huge fan of this website and have been quietly lurking on and off for about 2 years just to learn all about diamonds and cuts and to see different pictures of people's settings, etc..I am just fascinated by diamonds since getting engaged.
I wish I started posting during happier times but I am afraid that I am in tears right now and am desperate for help, advice or even emotional support as Good Old Gold (I live 5 mins from them and have known of their store before they were even on the internet) is closed until Tuesday and I have to somehow get through these next 2 days until I go to see them. Well here goes my story, I'll try to keep it as short as possible but it is a little long:
I got engaged to my fiance with a gorgeous 2 carat princess cut solitaire. I decided to have it set a couple of months after getting engaged and ordered my Verragio setting through Good Old Gold, it was the Paradiso 3064-P custom with princess cuts around the eternity band instead of the round diamonds, set in platinum. The setting set me and my fiance back over $12,000 and I am none too pleased with what we got.
When I first got the ring back after being set, I immediately noticed that the sides stones were crooked, one MUCH worse than the other, and I was scared out of my mind to even be perceived as complaining about my setting to my fiance so I kept quiet about it for about a year until I just couldn't take it anymore when another customer in Good Old Gold actually pointed it out to me while I was there to ask them about it before even telling my fiance! I didn't want to come across as ungrateful as I am extremely grateful to have such a beautiful ring, but it's just stupid of me to have not said anything about it to him for so long out of fear of hurting his feelings, and so I let the cat out of the bag after the woman pointed it out to me. That was the last straw.
I told him, he wasn't exactly thrilled at first, but, after he saw it, he was on board 100% and not very happy he payed all of this money to showcase my gorgeous 2 carat princess cut stone, only to see it look "cheapened" with crooked side stones!
SO that brings me to why I am so upset now...
My fiance brought the ring to Good Old Gold about 3 weeks ago to have it sent back to Verragio because I was just too upset to deal with it at this point. I even stopped wearing it :*( Good Old Gold was great as always (no complaints about them! I LOVE THEM!) and called Verragio and sent them pics of the crooked side stones and the ring was sent back to them to allegedly be fixed. Well, my fiance picks up the ring last week and to my dismay I see only the worse looking crooked side stone was fixed, and it was VERY straight like it should have been from the beginning, and thats great, BUT the side stone was so straight that it made the other side stone look even worse! That side stone wasn't as crooked looking to me before but now you can definitely notice it's not right because only one side stone is straight! And thats not even why I am in tears right now! To add more salt in the wound, I JUST NOTICED TONIGHT that there are pieces of platinum on my side stone that was fixed! I mean are you kidding me!? We paid $12,000 FOR THIS!? I am furious, devastated, and I am at my wits end. Not only did the ring only come back 50% fixed, it came back 50% fixed with a new problem!!!!! This is NOT right! How could they send me back a ring with what I am assuming is extra bits of platinum baked onto one of my side stones in 2 different areas from working on it. This is unreal!! My fiance is furious and now I am forced to have to deal with this whole fiasco which I cannot handle emotionally. It brings me to tears. I even left the ring at his place, I just can't stand to look at it anymore and neither can he. We are disgusted. He wants to sell the ring and buy me a new, better one BUT I DON'T WANT A NEW, BETTER ONE! I want what I was originally supposed to have?
I cannot stop crying and my heart is beating out of my chest and I cannot sleep. I am such an idiot for ordering this setting. I feel like it ruined my life. I know it sounds extreme but I am a very sentimental person and I can't even deal with the thought of never having these problems fixed and possibly having to get a new ring. I wanted this ring FOREVER. No upgrades, nothing. This was supposed to be it and now I don't know what the heck to think.
I understand it's hand crafted and ridiculously hard to make, but PLEASE that is not an excuse to have side stones so crooked complete strangers can point it out to me! I get that they are not going to be scientifically straight and that is fine, BUT THEY HAVE TO BE STRAIGHT BY EYE! Come on!
If it's too hard to make the princess cut side stones straight on a setting like this, well, then don't offer to make those 3 stone settings! Warn people they may get crooked side stones and extra flecks of platinum bits on their side stones when they attempt to be fixed as well. The prongs also looked a bit dented on the sides where they worked on it which I was not happy about but I don't know if it's possible to not have that happen. They used to be perfect prongs..
I am so angry right now, and my fiance is too busy with work to handle this situation for me, so now I have suck it up and go to Good Old Gold on Tuesday and try not to break down crying as I walk in with the ring not on my hand and tell them what is going on.
These are my thoughts right now:
Will Verragio even try to fix it, again? Should I even send it back to them? I don't trust them at this point. Should I have the warranty voided and let someone else take care of it?
I'm thinking that is probably not the best idea and I am assuming GOG would not suggest that, but I am just desperate to have this situation be corrected. I can't live with a ring with problems anymore.
Help. Advice? Anyone know if this can even be fixed? I know it's a MAJOR deal to work on this ring. I am also aware that these are tiny flaws and some people might just be like get over it, but in my defense, after spending so much money on a setting, shouldn't I be happy with it when I wear it and see it EVERY DAY? I of course will be the one to notice these flaws the most, so shouldn't that be reason enough for them to NOT be there?
I'm sorry for how long this is, I am just beyond words upset and didn't know where else to turn.
I wish I just had Good Old Gold make me a setting at this point.
I am wondering if we should just sell it since there is so much negativity attached to this, it's just hard to let go of the dream I guess. I really did fall in love with the ornate work of the Paradiso...such a shame...
All I want is my ring to be fixed with 2 straight side stones, and no extra bits of platinum gobbed on any diamonds after being worked on! Is that too much to ask? BTW, can they remove those platinum bits off the diamond easily? Or is this another fiasco?
Thanks for taking the time to read this <3 I appreciate it.
First off, let me state that I am a huge fan of this website and have been quietly lurking on and off for about 2 years just to learn all about diamonds and cuts and to see different pictures of people's settings, etc..I am just fascinated by diamonds since getting engaged.
I wish I started posting during happier times but I am afraid that I am in tears right now and am desperate for help, advice or even emotional support as Good Old Gold (I live 5 mins from them and have known of their store before they were even on the internet) is closed until Tuesday and I have to somehow get through these next 2 days until I go to see them. Well here goes my story, I'll try to keep it as short as possible but it is a little long:
I got engaged to my fiance with a gorgeous 2 carat princess cut solitaire. I decided to have it set a couple of months after getting engaged and ordered my Verragio setting through Good Old Gold, it was the Paradiso 3064-P custom with princess cuts around the eternity band instead of the round diamonds, set in platinum. The setting set me and my fiance back over $12,000 and I am none too pleased with what we got.
When I first got the ring back after being set, I immediately noticed that the sides stones were crooked, one MUCH worse than the other, and I was scared out of my mind to even be perceived as complaining about my setting to my fiance so I kept quiet about it for about a year until I just couldn't take it anymore when another customer in Good Old Gold actually pointed it out to me while I was there to ask them about it before even telling my fiance! I didn't want to come across as ungrateful as I am extremely grateful to have such a beautiful ring, but it's just stupid of me to have not said anything about it to him for so long out of fear of hurting his feelings, and so I let the cat out of the bag after the woman pointed it out to me. That was the last straw.
I told him, he wasn't exactly thrilled at first, but, after he saw it, he was on board 100% and not very happy he payed all of this money to showcase my gorgeous 2 carat princess cut stone, only to see it look "cheapened" with crooked side stones!
SO that brings me to why I am so upset now...
My fiance brought the ring to Good Old Gold about 3 weeks ago to have it sent back to Verragio because I was just too upset to deal with it at this point. I even stopped wearing it :*( Good Old Gold was great as always (no complaints about them! I LOVE THEM!) and called Verragio and sent them pics of the crooked side stones and the ring was sent back to them to allegedly be fixed. Well, my fiance picks up the ring last week and to my dismay I see only the worse looking crooked side stone was fixed, and it was VERY straight like it should have been from the beginning, and thats great, BUT the side stone was so straight that it made the other side stone look even worse! That side stone wasn't as crooked looking to me before but now you can definitely notice it's not right because only one side stone is straight! And thats not even why I am in tears right now! To add more salt in the wound, I JUST NOTICED TONIGHT that there are pieces of platinum on my side stone that was fixed! I mean are you kidding me!? We paid $12,000 FOR THIS!? I am furious, devastated, and I am at my wits end. Not only did the ring only come back 50% fixed, it came back 50% fixed with a new problem!!!!! This is NOT right! How could they send me back a ring with what I am assuming is extra bits of platinum baked onto one of my side stones in 2 different areas from working on it. This is unreal!! My fiance is furious and now I am forced to have to deal with this whole fiasco which I cannot handle emotionally. It brings me to tears. I even left the ring at his place, I just can't stand to look at it anymore and neither can he. We are disgusted. He wants to sell the ring and buy me a new, better one BUT I DON'T WANT A NEW, BETTER ONE! I want what I was originally supposed to have?
I cannot stop crying and my heart is beating out of my chest and I cannot sleep. I am such an idiot for ordering this setting. I feel like it ruined my life. I know it sounds extreme but I am a very sentimental person and I can't even deal with the thought of never having these problems fixed and possibly having to get a new ring. I wanted this ring FOREVER. No upgrades, nothing. This was supposed to be it and now I don't know what the heck to think.
I understand it's hand crafted and ridiculously hard to make, but PLEASE that is not an excuse to have side stones so crooked complete strangers can point it out to me! I get that they are not going to be scientifically straight and that is fine, BUT THEY HAVE TO BE STRAIGHT BY EYE! Come on!
If it's too hard to make the princess cut side stones straight on a setting like this, well, then don't offer to make those 3 stone settings! Warn people they may get crooked side stones and extra flecks of platinum bits on their side stones when they attempt to be fixed as well. The prongs also looked a bit dented on the sides where they worked on it which I was not happy about but I don't know if it's possible to not have that happen. They used to be perfect prongs..
I am so angry right now, and my fiance is too busy with work to handle this situation for me, so now I have suck it up and go to Good Old Gold on Tuesday and try not to break down crying as I walk in with the ring not on my hand and tell them what is going on.
These are my thoughts right now:
Will Verragio even try to fix it, again? Should I even send it back to them? I don't trust them at this point. Should I have the warranty voided and let someone else take care of it?
Help. Advice? Anyone know if this can even be fixed? I know it's a MAJOR deal to work on this ring. I am also aware that these are tiny flaws and some people might just be like get over it, but in my defense, after spending so much money on a setting, shouldn't I be happy with it when I wear it and see it EVERY DAY? I of course will be the one to notice these flaws the most, so shouldn't that be reason enough for them to NOT be there?
I'm sorry for how long this is, I am just beyond words upset and didn't know where else to turn.
I wish I just had Good Old Gold make me a setting at this point.
I am wondering if we should just sell it since there is so much negativity attached to this, it's just hard to let go of the dream I guess. I really did fall in love with the ornate work of the Paradiso...such a shame...
All I want is my ring to be fixed with 2 straight side stones, and no extra bits of platinum gobbed on any diamonds after being worked on! Is that too much to ask? BTW, can they remove those platinum bits off the diamond easily? Or is this another fiasco?
Thanks for taking the time to read this <3 I appreciate it.