Heidibrooke
Shiny_Rock
- Joined
- Sep 16, 2013
- Messages
- 284
I have placed two orders. 1) Reset a diamond I already own. 2) Upgrade a diamond I purchased in 2013.
They received my oval diamond (order 1) on 1/22, and my round diamond (order 2) on 1/25.
I know I’ve been an annoying customer because I have had a lot of questions about the diamond I’m purchasing for the upgrade. I’ve been given opinions by many different reps regarding the overall performance and clarity. I’ve simply asked that someone lay eyes on the actual stone and give me feedback on:
1) eye cleanness (SI1)
2) transparency (cloudiness)
3) fire and brilliance
They told me it has an idealscope image and that should suffice that the diamond is not cloudy. That’s simply not accurate. I agree with them that it’s unlikely to be cloudy, based on the more noticeable inclusions and not having clouds in the plot.
They replied and said they had to take my case to a manager to get an approval for the diamond to be inspected and that will add about another week to the whole process.
They received my oval diamond (order 1) on 1/22, and my round diamond (order 2) on 1/25.
I know I’ve been an annoying customer because I have had a lot of questions about the diamond I’m purchasing for the upgrade. I’ve been given opinions by many different reps regarding the overall performance and clarity. I’ve simply asked that someone lay eyes on the actual stone and give me feedback on:
1) eye cleanness (SI1)
2) transparency (cloudiness)
3) fire and brilliance
They told me it has an idealscope image and that should suffice that the diamond is not cloudy. That’s simply not accurate. I agree with them that it’s unlikely to be cloudy, based on the more noticeable inclusions and not having clouds in the plot.
They replied and said they had to take my case to a manager to get an approval for the diamond to be inspected and that will add about another week to the whole process.
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